4/10 Poor
Marida L.
8 January 2023
Liked: Check-in, communication, location, listing accuracy
Disliked: Cleanliness
Would not stay again
Pluses: Beautiful property overall, the check-in/out process was clear and easy, and the communication with the management was quick and helpful. However, the minuses were many and the reasons for my 2 star rating. Firstly there were many issues of cleanliness (surfaces not wiped down, mold in the shower, dirty dishes in cabinets, old food in bedroom furniture). Secondly the linens were not replaced- we had to wait for the property manager to come bring us things like pillowcases, towels, washcloths, etc). We were told there was a change/issue with the housekeeping but for the amount we spent and the fact that there is a property management company overseeing, that should never have been the state of the home when we arrived. Thirdly, the stove and oven were not working properly and took 3x as long to cook and make our meals. A maintenance person was sent over but having to wait for that to resume our day took away from the experience of escaping from everyday life for this weekend. Fourthly (which was out of their control but still highly inconvenient) was a notice of a 4 hour water outage in the middle of the following day posted on the door when we arrived. We had 12 people on this trip and were unable to prepare food, cook, or use the restroom for nearly half the day. The property manager brought gallons of water because of this but again, it was an inconvenience that detracted from our relaxing getaway.
Given the amount of money we spent on this rental and knowing all that transpired we would not choose to stay here for any future trips in the area.
Marida L.
Stayed 3 nights in Jan 2023
