10/10 Excellent
Zach Q.
26 November 2023
Liked: Check-in, location, listing accuracy
Disliked: Communication
Beautiful Home, Property Management Needs Improvement
My family stays in Hilton Head annually at Thanksgiving and my wife and I rent a home to host everyone. Overall, this home had everything we were looking for: It was spacious, had the desired number of bedrooms and was in a beautiful location in the Club Course neighborhood. The large kitchen and two living rooms are perfect for Thanksgiving and made me confident that I made the best choice for this year’s stay.
While the experience was largely positive I have a few suggestions for improvement for property manager, Island Rentals of Hilton Head. First, please do a deeper clean of the unit. When I arrived there were noticeable stains on the carpet from previous guests. The trash cans were also full (though this problem was acknowledged upon check in).
My major issue, however, was the lack of proactive communication from the property manager. Before arriving I asked about whether the unit contained some basic amenities and I received an “I’m not sure” from one of the agents with no attempt to find me the proper information. I also found it strange to not receive even a courtesy arrival text. I did, however, receive a text on Black Friday trying to upsell me on an additional day.
I appreciate a hands-off approach to hosting but this plus long response times by a different person each time gave the impression that the management company was indifferent to us as guests. I’ve had much better stays with individual hosts and individual property managers
Zach Q.
Stayed 5 nights in Nov 2023
