2/10 Terrible
Sophie H.
6 July 2022
Disliked: Cleanliness, check-in, communication, listing accuracy
Poor experience: Advice? develop a manual to provide information on your property for renters
• Arrival 4P Saturday July 2nd 2022. Email sent “Your Grand Welcome Arrival Instructions” “To unlock entry to home: “Keyless entry code is last 4 numbers of phone# the reservation made under. ZERO further information provided to us re- this rental.
• Keyless entry not allowing access. No internet or phone service. Contact Grand Welcome at the #provided on the email for questions/problems. To do this we had to go back in our car, drive down the street until we had a “signal,” call the onsite # to explain we cannot get into the rental. The text response was “Here are a few codes that might help you with checking in at 4P. NOT one out of 5 codes worked that they gave us via text.
• This occurred 4 more times of not being able to get in, 4 more texts with codes not working, back in our car 4 times with a 2 and 3 yr old. Finally, the onsite “maintenance” individual called us back, gave us the code to the owner lockbox where there was a KEY to enter. The maintenance individual stated he knew there was an issue with the keyless lock and why this wasn’t fixed is anyone’s guess?
• 3 plus hours later we were able to gain access. Stuck having to car drive up and down the street to obtain a signal to call for access. ZERO instructions how to access WI-Fi, directions, guides, use of TV, phone, jacuzzi, etc. Missing smoke and CO2 detectors thru out.
• No internet code provided? Into our car again, go down the street to text the onsite person how to access internet, code? It was now 6:45, received a text with the wi-fi password. This is again 3 plus hours later!
• Once having wi-fi we could now text but unable to call out.
• EMERGENCY SERVICES: “IF LOCATED IN AN AREA WITH INADEQUATE CELLULAR SERVICE, RENTALS SHALL CONTAIN A WORKING LANDLINE PHONE. If an emergency arose there was no method to call for help. There was an inoperable landline phone on the table. No instructions, directions and was not working. VERY concerning for safety. If we had a landline, we would have been able to communicate verses in and out of our car to get answers.
• The description of the rental stated guest passes included. There were NO passes at the home, no information on how to access them so we had to text again. Their response came back at 5:47 Sat. evening after they called the owner to and tell us the passes were at the front desk. The day was already over so we lost out on pool/rec. access.
• The microwave was broken, unable to use. Jacuzzi cloudy with ZERO instruc.
Sophie H.
Stayed 3 nights in Jul 2022
