4/10 Poor
Margaret D.
15 September 2024
Disliked: Cleanliness, check-in, communication, listing accuracy
Would not recommend
I recently booked a stay at this property and my experience was disappointing. Upon arrival, we noticed that the carpet and pillowcases were dirty. We were promised a second mattress which was not set up, turning out to be a mat on the floor with only a sheet on it. Once the mat was put out, it was difficult to move around the room and the door wouldn’t close. We had to request basic necessities like pillows, sheets, and towels.
In addition, the lack of dresser space, shelves, and room for suitcases made it challenging to unpack and settle in comfortably. The room we were provided with was located in a basement suite that was not separate from the main house, and we had to share a bathroom with strangers who were in the adjacent bedroom. The thin walls made it hard to escape the noise from the neighboring room and the host family upstairs.
Despite voicing our concerns to the host the next morning, we encountered further issues. While the host reluctantly agreed to refund the remaining three nights of our stay, we later discovered that we had only been refunded for two nights, citing a "two-night minimum policy." Upon reaching out to address this discrepancy, the host displayed a dismissive attitude, stating that she was not obligated to refund us at all, leaving us without the promised refund for the third night.
Overall, based on the cleanliness issues, lack of amenities, noise disturbances, and unprofessional handling of the refund, I would not recommend this property.
Margaret D.
Stayed 1 night in Sep 2024
