10/10 Excellent
David B.
20 February 2024
Liked: Cleanliness, check-in, communication, location, listing accuracy
Wonderful stay...
Thank you to Daniela for being very helpful in our stay at the Olive Suites. Any small issues that arose, Daniela was quick to help out.
My only disappointment was the jacuzzi. The Jacuzzi was running and had very warm water upon our arrival.
Not hot, but very warm which was okay and even very nice to sit in for a few minutes that evening.
Unfortunately, this was the only day that the jacuzzi produced any form of warm water.
After reaching out to Daniela, she sent Ms. Amalia to assist with the heating issue and to clean the Jacuzzi.
Ms. Amalia arrived, drained and cleaned the jacuzzi. Which was appreciated.
Upon leaving the apartment, it was recommended by both Ms. Daniela and Amalia that when we want to use the tub, to fill it with water because the water heater would automatically turn on after the water reached a certain level.
So, following there advice, we waited for the water to refill after Amalia had cleaned it. Once the water was at normal levels we waited many hours to see if it would warm up. Sadly, the water never heated that evening. I made multiple checks of the water to see if it was warming. All my checks were with a freezing water result.
So, the next morning I reached out to Daniela. She recommended the same process to get the heater to work. This was drain the Jacuzzi. Refill it to get the heater to turn on. She was even kind enough to forward a video of this process being done.
Sadly, after multiple unsuccessful attempts. I gave up. But still 🤗
David B.
Stayed 8 nights in Feb 2024
