Snowmobile Trail On-Site: Lakefront Mound Apt!

We want our guests to have a smooth and enjoyable stay, and we’re sorry for the inconvenience you encountered. After sharing your feedback with the homeowner, they wanted to provide some context:– The central A/C is now fully repaired and working properly. It was fixed before your departure, and in the meantime, window units were added for comfort, along with an industry-standard refund for the inconvenience.– We offer a sleeper sofa and a futon, which are noted in the listing and shown in the photos. We understand comfort preferences can vary, and encourage guests to book a property that aligns with their needs.– The TVs in the unit are smart TVs with access to streaming apps, which aligns with industry standards. Cable service isn’t provided, and we don't advertise this as an amenity. The bathroom’s compact size is accurately shown in the listing photos, so expectations are clearly set ahead of time.The homeowner takes pride in creating a welcoming environment for guests. Thank you for your feedback, and we’ll continue working together to provide a positive experience for all future visitors.

Hello! We’re sorry to hear your stay did not meet your expectations. We followed up with the owner after reading your feedback, and they wanted to share the following: - We strive to provide all of our guests with a 5-star experience and to make them as happy as possible. - The A/C is in the sunroom along with fans to spread the cool air through the house. During the night of your stay, it was 65°F, which would have also kept the home at a comfortable temperature. - The kitchen is fully equipped for a guest's short stay, including a cookie sheet, pots, pans, a knife set, a blender, a coffee maker (with coffee, non-dairy, and sugar), a toaster, an ice maker, a grill utensil set and much more. Additionally, we only heard from you regarding cooking oil. We wish you would have given us the opportunity to assist you with any other questions or concerns during your stay. - When using the kayaks or canoe, guests will have to walk 5 to 10 feet from the dock to the shore. We're always available and willing to help if guests want to use the water accessories. Additionally, the lake is more than 300 feet from the road and is very quiet and peaceful. - When it was discovered that you were dissatisfied with the accommodations, we were happy to offer the guest house on-site for your use instead. We truly go above and beyond and are confident that future guests will have excellent stays!