VACANZA COMPLEX (Levante Beach) Apartment on a luxury complex.

Ann,you left the mobility scooter right on front of the elevator inside the building the first night,and as mentioned to you that was not allowed as on case of a fire the scooter will block the exit of people,The scooter can be left on day time just outside the main door of the apartments on the parking provided for it.You ony need to take the scooter for charging when need it to the car park wich is only 50 meters away.I understand that, being a physically very heavy person, it wasn't easy for you to return from the parking.However, from what I saw, your husband, who is thin, was taking the scooter to the parking.You could have easily left the scooter at the door of the apartments, 5 meters from the elevator that takes you to the apartment. Thank you for your stay in our apartments. You are a wonderful couple.

This customer maybe don't notice that one of the pools at the complex was still open in winnter while his stay in November as that pool is still open just now wich we are nearly in Christmas time and will be keeped open this year all year around.In winnter months pools on apartments and hotels,specialy on a cloudy day as are not many people on them can be given the impresion of be closed.

Pools are closed on winnter months or low season like on mayority on other apartments in Benidorm,as even the weather can be still nice the water at the pools are too cold.The opening times of the pools varies each year it depende on the weather and how busy is the complex.For example this year has closed earlier than last year because of the bad weather.This family was offered like the rest of the familys to use the pool at the Palm Beach hotel situated just next to the complex but they decided to go miles away to a campsite because his family was there.All this information about opening times is show on the addvert so i recomended this family to read all details before they book an apartment next time.If they would have ask before they book they would have been informed. Prices on winnter months are a third cheaper,even more,so you can´t expect to have the same facilities available as familys wich pay 3 or 4 times more for the same numbers of nights.50% of my bookings at that same periode are familys(many of them with childrens)regular customers wich book back with me every year.That shows that not every family have the same prioritys.

This review is the badness of a family wich on my opinion came for cigarretes smuggling and never for a week holidays.This family of 3 people arrive with only one medium size suitcase.After they left the apartment i found a receipt from that same date on top of the table from a local tabaco shop of nearly 1000 euros spent on cigarretes,(200 boxes of Richmonds superking brand).My question is: If this family came with intention to stay for holidays the full week where they put theyr clothes,specially winnter clothes,wich take more room?,as so many boxes of cigarretes more than full the only suitcase they came with.They mention on arrival that theyr flights were cheaper than airport transfers and only book few days before arrival date.As they mention on the review they travel 3 or 4 times a year.Holidays or a trip to Tabacoland?. This family request on theyr first day a heater.So as i show theyr note at my door when i came back home after midnight,i wait to the morning after to take the heater to theyr apartment as i don´t wanted to disturb them so late at night.My surprise the next morning when i found that they are away back home,and the lady contact me asking for compensation.I have my phone 24 hours available for my customers so i talk the lady that if they would have phoned me i would had take it strait away,but she said theyr phone was not working.I informed her that we have public phones in Spain!.When she find out she would not get any compensation she said she will write as many bad things about my property as she could,(never mind if they are true or not).And that is what she did!.If i would be a person what read this review.Who to believe?,to this family or to the more than 30 familys wich left "GENUINE" very positive reviews about my property.I accept negatives reviews,as i know not every single family is going to like my property,but this review is not genuine and was posted with badness and it is an offence to the other familys wich have a different opinion than this family and left a positive review. This lady said on her review:(checking back on reviews please take into consideration how old they are).Well!.Here is my answer:Up to today 39 reviews been posted about my property since year 2008.On the last 5 years 28 out of 39 reviews were posted,with year 2015(present year)with 10 reviews the year with higer number of reviews posted.This can be check by anyone at the website. Try somewhere else next time to pay for your trip with fake claims.

Zoals je bij je vertrek al aangaf dat je in november en ook in februari volgend jaar terug wilt komen, zal ik net als deze keer zo goed mogelijk voor je zorgen.

U had tijdens uw verblijf geen airconditioning nodig, omdat het prachtig weer was. We hebben verschillende appartementen, we zitten helemaal vol en de helft van de klanten zijn vaste klanten van andere jaren en niemand heeft om airconditioning gevraagd. Hoe dan ook, in de beschrijving staat dat u extra moet betalen voor airconditioning als u dat wilt. De appartementen waren twee jaar geleden voorzien van nieuw meubilair, dus het meubilair is nieuw. Het appartement dat u boekte was een appartement met één slaapkamer en u betaalt de prijs voor een appartement met één slaapkamer, en niet voor een appartement met twee slaapkamers. Over de klacht bij aankomst over de wens voor een tweepersoonsbed: als u dat van tevoren had aangevraagd, hadden we u een tweepersoonsbed kunnen geven in plaats van eenpersoonsbedden in de slaapkamer. Afgezien van deze paar dingen hopen we dat u zult genieten van uw verblijf in onze appartementen, want u bent een leuk stel.

Hartelijk dank voor uw verblijf in onze appartementen en voor uw geweldige recensie. Jullie waren een leuk stel uit Nederland.

An oven is provided by request.