2/10 Terrible
Melanie R.
12 April 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Worst Experience Ever !
Rating 0/5
Both hosts (Kaz and Tania) never once initiated contact and were both non responsive to my attempts to contact them asking for check in details. In the week prior, I messaged twice, spoke with Kaz twice and also left a voicemail requesting a return phone call. Stayz were also unsuccessful in several attempts to contact the host the night prior to check in. Unfortunately, Stayz policy doesn’t allow them to take action until the time of check in which meant my family had to make the trek to the property and sit out front for almost an hour before alternate accommodation could be found. I then received a gushy letter from Tania (to the point of insincerity) which was clearly written with the help of Chat GPT, suggesting they were also a victim due to an unexpected water leak which “took them completely by surprise”. You only have to read the previous review to realise that excuse had already been used. Then she had the audacity to comment that as a gesture of their commitment to making amends, they will issue the full refund! DO NOT book with these hosts !
Melanie R.
Stayed 2 nights in Mar 2024