6/10 Okay
john m k.
29 May 2024
Liked: Cleanliness, listing accuracy
Disliked: Communication
Mixed Review
We went for 11 nights and communication was great up front with IHM. The house was perfect exactly as advertised and for the first week most of the area was vacant and quiet neighborhood but when we got to memorial weekend and had the worst neighbors blasting music till 3:30am so loud it shook the house. Champions gate is not like Solterra community 10 minutes away who patrol and will stop noise violators like we were use to. They ignored our calls word of advice if you chance going during a busy time just call the cops security is not what it should be. Also if there is a repair issue you report you have to continuously message IHM to resolve it don't trust they will follow up or their technicians will come back without another message. If IHM had followed up one time out of the 3 days of messages for the same issue to confirm it was resolved or to apologize for the neighbors and they would get to the bottom of why security fell short to ensure this would never happen again I would be leaving a 5 star review but I see in the busy season when the A/C or something major happens there will be very angry renters if this is the level of care they get. We were lucky most of our trip was slow season and only the last 2 days thanks to Champions Gate not keeping the neighborhood safe and not in violation of the noise rules and laws were problematic but again I can see someone being very unhappy if they spend their money here and that is their whole vacation.
john m k.
Stayed 11 nights in May 2024