Fairfield, a neighbourhood in Croydon, is home to Croydon by Charles Hope. Royal Albert Hall and The British Museum are cultural highlights, and some of the area's popular attractions include London Eye and Sky Garden. Looking to enjoy an event or a game? See what's going on at The Arena, or consider Excel London for a night out.
Yes, cats and dogs are allowed at this property. There's a fee of GBP 35 per pet, per week. Service animals are exempt from fees.
How much is parking at Croydon by Charles Hope?
This property doesn't offer parking.
What time is check-in at Croydon by Charles Hope?
Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).
What time is check-out at Croydon by Charles Hope?
Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).
Where is Croydon by Charles Hope located?
Located in Fairfield, this apartment building is within 9 miles (15 km) of Surrey Hills, Clapham Common and Epsom Downs Racecourse. The Oval and River Thames are also within 9 miles (15 km). East Croydon Tram Station and East Croydon Tram Station are within a 2-minute walk.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
Croydon by Charles Hope Reviews
Reviews
8.4
Very good
Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
The property was clean, as advertised for what to expect. But the best part of the property was being right across the street from the train station. Between Thameslink and Southern you’re 20-30 minutes from the City, basically anywhere in London was reachable in under an hour. You could get here from Heathrow in about an hour by train, which ends up way cheaper than an Uber.
Great property in a great location. Apart from a few minor broken things in the unit, it was clean, comfortable and had everything we needed. Will certainly be back!
Stayed 5 nights in May 2025
Verified review
10/10 Excellent
Verified traveller
24 February 2024
Liked: Cleanliness, room comfort, communication
Everything perfect.
Stayed 1 night in Feb 2024
Verified review
6/10 Okay
Jonathan
18 May 2026
Liked: Cleanliness, listing accuracy
Disliked: Check-in, communication
It hotel a private block of apartments and the staff on the concierge are bad. They couldn’t find my key and when I asked for WiFi in lobby they refused to give it. The apartment was ok but basic and the mattress cheap low quality. They don’t leave me any toilet roll either
Stayed 2 nights in May 2026
Verified review
8/10 Good
Verified traveller
2 July 2025
Liked: Cleanliness, room comfort, communication
Pros: location/access, good layout, clean, on site concierge, housekeeping around
Suggested improvements: adding some kitchen basics (e.g., cutting board), fixing lock for the living room balcony door to operate
Things to be aware: noisy club near by, may be disturbing at night on w/end
Stayed 3 nights in Jun 2025
Verified review
8/10 Good
INDRA
31 March 2025
Liked: Property conditions & facilities
Overall, the apartment hotel is good. However, it is not convenient for drop-offs or pick-ups because the street in front of the hotel is designated as a bus and tram zone only. Guests will need to be dropped off a block away to access the hotel. On the other hand, if you arrive at East Croydon Station, the hotel is located just across from the station.
Stayed 2 nights in Mar 2025
Verified review
6/10 Okay
Shony
27 May 2025
Liked: Cleanliness, room comfort
Disliked: Communication
Stay was fine. But communication was not good. You won’t get any help.
Stayed 3 nights in May 2025
Verified review
8/10 Good
Anna Marie
2 July 2025
Liked: Cleanliness, amenities
I still had to show ID when I picked up the key from the concierge, and they made me wait to go to my room while letting another guest enter without a wait. The flat was clean and convenient, but the thermostat did not work. I had to open the windows to cool the place down from the unexpected rise in temperature
Stayed 2 nights in Jun 2025
Verified review
8/10 Good
Nigel
16 May 2025
Apartment was not upkeep properly. Cleaning was substandard
Stayed 12 nights in May 2025
Verified review
8/10 Good
Leonard
20 December 2024
Liked: Room comfort, communication
Disliked: Cleanliness
The apartment was fine, but the sofa was disgusting and I just could not sit on it for the duration of my stay. This was reported immediately, and the team did try to clean it up, but it was so awful they couldn't do much. Otherwise the apartment was fine and comfortable. The sofa issue spoiled an otherwise good experience.
Stayed 12 nights in Dec 2024
Verified review
8/10 Good
Sabrina
5 May 2025
Liked: Cleanliness, amenities, communication
Disliked: Property conditions & facilities
Apartment on the 39th floor = great views from parts of the apartment. Downside - views of the taller tower behind.
Items worn out = sofa, rusty toilet brush holder, dirty carpet in ensuite bedroom, cheap frying pan in a terrible state. Only 1 English tea bag and 7 mint tea bags? The rainforest shower heads don't work properly. They need replacing, especially the master bedroom one.
Nice to have kitchen roll. Salt, pepper and sugar.
Fantastic views from the 43rd floor, the master bedroom and the kitchen window. All other views are spoilt by the hulking white tower. Blinds were down throughout the stay as you are overlooked.
The rooftop terrace is phenomenal for views.
The staff were lovely in reception.
Stayed 1 night in May 2025
Verified review
4/10 Poor
Muhammad
11 February 2024
Liked: Communication
I initially got an apartment with a wifi issue. So, had no internet for one day. I was then moved to a different apartment where wifi was OK but the bathroom kept overflowing and water went all over the place even in the bedroom. I complained and nothing was done. I purchased an iphone 14 pro max and it was delivered to concierge but it disappeared from the parcel room. I kept looking for it for 5 days and it was not found. The concierge said it's not their responsibility and refused to give me CCTV footage as well. Not a good experience and very expensive for what we are getting!
Stayed 4 nights in Feb 2024
Verified review
10/10 Excellent
Donggeun
23 February 2026
Liked: Cleanliness, amenities, communication
직원은 친 절했고, 룸 안 시설이 편리해서 만족했습니다.
다음 여행시에도 재방문할 예정이에요