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Apartment

Hotel Puerta Roja Reforma

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Photo gallery for Hotel Puerta Roja Reforma

Exterior
Terrace/patio
Room
Bathroom
Living area

Reviews

8.0 out of 10
Very good

Highlights

  • Discover nearby landmarks
    Close to Paseo de la Reforma

Popular amenities

  • Dogs and cats allowed
  • Kitchen
  • Washing machine
  • Deck or patio
  • Free Wi-Fi
  • Cots available

Explore the area

View map
17 Río Papaloapan Cuauhtémoc, Mexico City, CDMX, 06500
  • Place, Paseo de la Reforma
    ‪3 min walk‬
  • Place, U.S. Embassy
    ‪3 min walk‬
  • Place, Angel of Independence Monument
    ‪7 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪24 min drive‬

Choose your unit

View all photos for Exclusive Apartment

Room

Exclusive Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Large Single Futon
  • Free Wi-Fi

View all photos for Design Apartment

Room

Design Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Comfort Apartment

Room

Comfort Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Standard Loft

Room

Standard Loft

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Elite Apartment

Room

Elite Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Single Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Apartment

Room

Luxury Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Large Single Futon
  • Free Wi-Fi

View all photos for Business Apartment

Room

Business Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 1 King Bed and 1 Large Single Futon
  • Free Wi-Fi

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About this property

Hotel Puerta Roja Reforma

Concierge services and laundry facilities are available at this smoke-free apartment building. Each apartment features a washing machine and a kitchen with a fridge, an oven and a microwave. Guests can appreciate conveniences, such as 2 bathrooms and an electric kettle, and other amenities include free WiFi and a TV.
Hotel Puerta Roja Reforma offers 2 accommodations with a hairdryer and an iron/ironing board. Guests can surf the web using complimentary wireless Internet access. Accommodation at this 3-star apartment has kitchens with full-sized fridge/freezers and microwaves.

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

Pets are allowed for an extra charge of MXN 1000, per pet, per week, plus a one-off cleaning fee of MXN 1000 and a deposit of MXN 5000 per stay
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for MXN 250.0 per night

Payment types

Important information

Optional extras

  • Pet deposit: MXN 5000 per stay
  • Pet fee: MXN 1000 per pet, per week plus a one-off MXN 1000 cleaning fee
  • Crib (infant bed) fee: MXN 250.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Property # 101732265
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Frequently asked questions

Is Hotel Puerta Roja Reforma pet-friendly?

Yes, cats and dogs are allowed at this property. There's a deposit of MXN 5000 per stay and a fee of MXN 1000 per pet, per week. A cleaning fee of MXN 1000 also applies.

What time is check-in at Hotel Puerta Roja Reforma ?

Check-in start time: 4:00 PM; check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Puerta Roja Reforma ?

Checkout is at 10:00 AM.

Where is Hotel Puerta Roja Reforma located?

Located in Reforma, this apartment building is within a 5-minute walk of U.S. Embassy and Paseo de la Reforma. Angel of Independence Monument and Reforma 222 are also within 15 minutes. Insurgentes Station is 13 minutes by foot and Sevilla Station is 16 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Hotel Puerta Roja Reforma Reviews

Reviews

8.0

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 35 out of 75 reviews
Rating 8 - Good. 17 out of 75 reviews
Rating 6 - Okay. 15 out of 75 reviews
Rating 4 - Poor. 4 out of 75 reviews
Rating 2 - Terrible. 4 out of 75 reviews

8.0/10

Cleanliness

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Check-in

7.8/10

Communication

7.8/10

Listing accuracy

Reviews

Verified

10/10 Excellent

Tracy

Liked: Cleanliness, property conditions & facilities, communication
Carlos was an amazing host, the bed was one of the best I've ever slept on, and the loft apt G was adorable and well-equipped.
Cute lobby
Roomy bathroom
Entryway, fun surprise
Looking across from bathroom/kitchen level. Bed is about 10' from the floor... fun!! The bed on the floor rolls under the kitchen & turns into a couch!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Javier Ignacio

Liked: Cleanliness, check-in, communication, listing accuracy
Clean and spacious accommodation. There were in total 3 rooms, 2 bedrooms and 1 dining room with a table for 4 people and 2 sofas. Each room with its own bathroom plus a toilet in the dining room
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, room comfort, communication
Good location! Good place to stay!
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Axel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Room was good, cozy. Ventilation needs improvement and being next to the street means you hear the city noises but that was expected
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Josue

Liked: Cleanliness, amenities, property conditions & facilities, communication
Our stay was fine, i just want to clarify this is not a hotel is an apartment.
Stayed 3 nights in Jul 2025
Verified

6/10 Okay

VICENTE

Liked: Cleanliness, communication
Area OK
Stayed 4 nights in Oct 2025
Verified

6/10 Okay

CHANEL

Liked: Communication
Disliked: Cleanliness
Team was very responsive. The location was great. The apartment was nicely decorated but the unidentified stains / crust on the sofa and the window shades was a turn off. Also, the website stated that parking was an option if requested in advance. When we attempted to request parking, we were told that they do not offer that amenity.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

john

Liked: Cleanliness, property conditions & facilities, communication
Great time for us. Second time in the same room. Hot water can be temperamental. Construction can be noisy if you try to sleep late.
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Leticia

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was fine. The only thing I would have liked more of is more warm water when showering.
Stayed 5 nights in Mar 2025
Verified

6/10 Okay

LOUISAR

Water Interruption

Location was excellent.However there are other issues that need to be addressed. The light in the master bedroom is flickering. We had water interruptions on the last night and did nit have water until the Saturday morning . We went to the airport without being able to shower or do routine care. It was disgusting as the toilet cannot be flushed. We called the number listed but it goes to voicemail. Honestly, we felt that the last night should be credited back to us.
Stayed 7 nights in Mar 2025
Verified

10/10 Excellent

john

Liked: Cleanliness, amenities, property conditions & facilities, communication
This was a great place for 2 adult children and me. The staff is remote and were fine. The onsite person was nice and took care of us. Two learnings: 1) the on-demand hot water took some finagling to make it work to enable hot showers. 2) Check-out is way too early ...10:00. This was not good for our afternoon flight as we have to deal with luggage, laptops, etc. Nobody is consistently around the hotel to be able to "stash" our luggage safely so we could enjoy the morning in the neighborhood (which is fantastic). Extending the room for 2 hours started at 50 USD/hour which was a lot more than our nightly rate.
Stayed 4 nights in Jan 2025
Verified

2/10 Terrible

Rene

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Hotel Puerta Reforma has a lot of potential, but sadly, it's clear the property has been neglected by its owner or management. There is no lobby, and the only person on-site is Victor, a kind and hardworking maintenance worker who was doing everything he could—but with no support from above. The decor was modern and tasteful, and the apartment had everything we needed. For a family of five, having 2.5 bathrooms was a huge plus. Unfortunately, those positives were overshadowed by major issues. Our bedroom ceiling began to leak from two corners, and no one from management could be reached. I spent nearly three hours on virtual chat with Expedia, and finally got a live agent, but by then we were exhausted and frustrated. Eventually, Victor was able to reach the manager, who offered to move us into another unit that also had a leak—but claimed it was "not as bad." They couldn’t understand why we didn’t want to stay in a second flooded apartment. We were finally able to be relocated to another hotel. The communication from property management was the worst I’ve ever experienced. I would not recommend staying here even on my worst enemy.
Stayed 6 nights in Jun 2025
Verified

4/10 Poor

Laura

Disliked: Cleanliness, amenities, property conditions & facilities, communication
The communication with the host was slow. I paid way too much money for cleaning fees when nobody showed up no even once during our stay.. we didn't got cleaning towels every day no even upon request. How can hotel operate without this basic services. I love the location.. cute hotel .. but if you are charging extra for cleaning ( which i found it ridiculous) i would expect the basic hotel cleaning services. More so when the guest where my parents with parkinson disability.. and my siniors mother n aunt. With also mention that the bedrooms where leaking over the bed and after they called for assistance nobody showed up to fixe it. How is this possible???!! I need not just my cleaning fee back but also a real compensation.. i have pictures and WhatsApp text communications. As evidence .
Stayed 5 nights in Sep 2024
Verified

6/10 Okay

Candida

Liked: Cleanliness, check-in
Disliked: Communication
La habitación está limpia y es igual que como aparece en las imágenes. Solo hay que tomar en cuenta 1. Las escaleras para subir a la segunda cama son pesadísimas de hierro forjado 2. Si necesitas algo no cuentes con nadie no responden ni whats ni por expedia. 3. Si tienes sueño ligero la pasarás muy mal ya que lo que divide el cuarto de la calle es un ventanal viejo que no detiene nada el ruido. 4. La regadera no drena bien el agua
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Victor

Liked: Cleanliness, check-in, communication, listing accuracy
Lugar muy acogedor
Stayed 3 nights in Mar 2026
Verified

4/10 Poor

Alejandro

Liked: Check-in, listing accuracy
Disliked: Cleanliness, communication
Pésima experiencia! Al día siguiente me doy cuenta que los colchones tienen chinches, me dieron otras habitaciones, pero no funcionaban los aires, primera vez que en un alojamiento de la app me pasa eso
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Alonso

Liked: Check-in
Disliked: Cleanliness, communication, listing accuracy
Tengo algunas observaciones que hacerles deberían darles mantenimiento a todos los departamentos el lugar es bonito pero muy descuidado se ve que llevan años sin darles una pintada y mantenimiento y sobre todo poner mucha atención con la limpieza estuve varios días y me cambié 3;veces todos tienen el mismo problema muy descuidados este último tiene demasiada humedad no hay ventilación se siente y huele mucho a humedad tuve que salirme anoche para irme a otro lugar empecé a tener problemas para respirar se me cerró la garganta presente problemas de alergias dolor de cabeza todo ese se deribo por esa situación de que está muy encerrado no hay ventilación natural es muy perspectiva el olor y x último el check out se me hace tan absurdo que te lo pida. Que lo hagas a las 10:00 am y por último el tel y WhatsApp no lo atienden nunca creo que x el precio el lugar que es bonito excepto esos detalles y la ubicación merecen mucho la pena que le pongan atención a esos detalles les adjunto un par de fotografías ojalá y las tomen en cuenta el primer día estuve contento como fui pasando x varios departamentos me fui percatando de esta situación este último fue x el que tome la decisión de busvar otro lugar ya que les repito me tenía muy mal de las vías respiratorias
Les dejo estás fotos para que vean y lo tomen en cuenta no había manera que me pudiera dormir en ese colchón el olor es muy fuerte sumado a lo sucio
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Simri

Liked: Cleanliness, check-in, communication, listing accuracy
Todo accesible, cerca lugaras para moverse y movilidad estupenda
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Javier

Liked: Cleanliness, check-in, communication, listing accuracy
Excelente ubicación.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Alonso

Liked: Cleanliness
Muy fácil el acceso al lugar tiendas y restaurantes cercas el personal fue muy amable hasta servicio de la anderia tienen sin duda será mi lugar favorito para hospedarme
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Silvia

Liked: Cleanliness, amenities, communication
La cama muy comoda y muy silencioso, se descansa muy bien
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

SILVERIO

Liked: Cleanliness, amenities, communication
Todo perfecto me encantó
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Hugo Flores

Liked: Cleanliness, amenities
La ubicación excelente, nos gustó mucho la decoracion de los departamentos, tiene elevador. Desafortunadamente había mucho moho en la recámara y el baño , el boiler no servía, pedimos otro cuarto y nos cambiaron. El cuarto nuevo estaba mejor pero para bañarse era un problema, el agua super caliente o muy fría. Por el precio y ubicación es un excelente lugar , nada más necesita más mantenimiento. El Sr. Victor nos apoyo pero estaba limitado en poder ayudarnos.
Stayed 4 nights in Feb 2026
Verified

6/10 Okay

Hugo Flores

Nos gustó mucho la ubicación, muy cerca de transporte, Reforma, para ir al centro y a Chapultepec y sus museos. Le di tres estrellas porque tuvimos problemas con el funcionamiento del boiler para bañarnos los 5 noches. A muy fría o demasiado caliente el agua, se apagaba el boiler solo. Aparte los baños con moho.
Stayed 1 night in Feb 2026
Verified

4/10 Poor

Vanessa

Liked: Cleanliness
Disliked: Amenities, communication
Toallas muy viejas. No había agua caliente. No había calefacción tampoco y los enchufes de las habitaciones no servía. Difícil de contactar con el huésped.
Stayed 2 nights in Jan 2026