Apartment

Hotel Puerta Roja Reforma

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Photo gallery for Hotel Puerta Roja Reforma

A modern dining area with a large window, a painting of a cityscape, and a potted plant.
A balcony with a view of buildings, a wooden table, a chair, a potted plant, a framed picture, and a small wooden figure.
A modern living room with a sofa, a round table, and a dining area with chairs and a table set for a meal.
An outdoor patio with a wooden table, wicker chairs, and a red umbrella.
A room with a bed, two woven baskets on a black stand, and several potted plants.

Reviews

8.4 out of 10
Very good
This apartment features 1 separate living room. The property has a deck. Nearby attractions include Paseo de la Reforma and the Angel of Independence Monument.

Highlights

  • Centrally-located
    You're never far from where you need to be with this convenient location.
  • Discover nearby landmarks
    Close to Paseo de la Reforma

Popular amenities

  • Deck or patio
  • Cots available
  • Pets allowed (fee applies)
  • Free Wi-Fi
  • Laundry room
  • Kitchen

Explore the area

View map
17 Río Papaloapan Cuauhtémoc, Mexico City, CDMX, 06500
  • Place, Paseo de la Reforma
    ‪3 min walk‬
  • Place, U.S. Embassy
    ‪3 min walk‬
  • Place, Angel of Independence Monument
    ‪7 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪24 min drive‬

Choose your unit

View all photos for Exclusive Apartment

A hotel room with a large bed, a headboard, a nightstand, a lamp, and a view of the outside.

Exclusive Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Large Single Futon

View all photos for Design Apartment

A neatly made bed with patterned pillows, a wooden headboard, a wall-mounted lamp, and a framed picture of the moon.

Design Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Queen Sofa Bed

View all photos for Comfort Apartment

A room with two beds, a wooden door, a lamp, and a small table with a tissue box.

Comfort Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Queen Sofa Bed

View all photos for Standard Loft

A neatly made bed with pillows and folded towels, a brick wall, and a red cabinet in the background.

Standard Loft

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Elite Apartment

A white sofa with two pillows, one yellow and one white, and a potted plant in a woven basket.

Elite Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Single Bed and 1 Queen Sofa Bed

View all photos for Luxury Apartment

A neatly made bed with pillows and folded towels, a bedside lamp, and a wall-mounted artwork above the bed.

Luxury Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Large Single Futon

View all photos for Business Apartment

A bed with multiple pillows and two bedside tables with lamps.

Business Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 1 King Bed and 1 Large Single Futon

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About this property

Hotel Puerta Roja Reforma

Concierge services and laundry facilities are available at this smoke-free apartment building. Each apartment features a washing machine and a kitchen with a fridge, an oven and a microwave. Guests can appreciate conveniences, such as 2 bathrooms and an electric kettle, and other amenities include free WiFi and a TV.
Hotel Puerta Roja Reforma offers 2 accommodations with a hairdryer and an iron/ironing board. Guests can surf the web using complimentary wireless Internet access. Accommodation at this 3-star apartment has kitchens with full-sized fridge/freezers and microwaves.

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

Pets are allowed for an extra charge of MXN 1000, per pet, per week, plus a one-off cleaning fee of MXN 1000 and a deposit of MXN 5000 per stay
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for MXN 250.0 per night

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Pet deposit: MXN 5000 per stay
  • Pet fee: MXN 1000 per pet, per week plus a one-off MXN 1000 cleaning fee
  • Crib (infant bed) fee: MXN 250.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Property # 101732265
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Frequently asked questions

Is Hotel Puerta Roja Reforma pet-friendly?

Yes, cats and dogs are allowed at this property. There's a deposit of MXN 5000 per stay and a fee of MXN 1000 per pet, per week. A cleaning fee of MXN 1000 also applies.

What time is check-in at Hotel Puerta Roja Reforma ?

Check-in start time: 4:00 PM; check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Puerta Roja Reforma ?

Checkout is at 10:00 AM.

Where is Hotel Puerta Roja Reforma located?

Located in Reforma, this apartment building is within a 5-minute walk of U.S. Embassy and Paseo de la Reforma. Angel of Independence Monument and Monument to the Revolution are also within 1 mile (2 km). Insurgentes Station is 13 minutes by foot and Sevilla Station is 16 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Hotel Puerta Roja Reforma Reviews

Reviews

8.4

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 47 out of 87 reviews
Rating 8 - Good. 17 out of 87 reviews
Rating 6 - Okay. 15 out of 87 reviews
Rating 4 - Poor. 4 out of 87 reviews
Rating 2 - Terrible. 4 out of 87 reviews

8.2/10

Cleanliness

7.6/10

Amenities

8.2/10

Property conditions & facilities

9.2/10

Check-in

7.8/10

Communication

8.4/10

Listing accuracy

Reviews

Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Clean and new towels
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Carlos was an amazing host, the bed was one of the best I've ever slept on, and the loft apt G was adorable and well-equipped.
Cute lobby
Roomy bathroom
Entryway, fun surprise
Looking across from bathroom/kitchen level. Bed is about 10' from the floor... fun!! The bed on the floor rolls under the kitchen & turns into a couch!
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Good location! Good place to stay!
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Clean and spacious accommodation. There were in total 3 rooms, 2 bedrooms and 1 dining room with a table for 4 people and 2 sofas. Each room with its own bathroom plus a toilet in the dining room
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
We had a wonderful stay!! ¡Una estancia maravillosa! The apartment was just as advertised, and Aldo received us very well and friendly in the lobby and attended to us very well. The rooms and bathrooms were clean, and having the small kitchen was great. The beds were comfortable. We also loved having a balcony, the TV had excellent sound, and having it in a picture frame was nice. The property is in a fantastic, central location, very close to shops and restaurants and very close to where our friends were staying at Sofitel. We would stay here again!! ¡¡Gracias!! Andres Garcia
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Room was good, cozy. Ventilation needs improvement and being next to the street means you hear the city noises but that was expected
Stayed 4 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Our stay was fine, i just want to clarify this is not a hotel is an apartment.
Stayed 3 nights in Jul 2025
Verified review

6/10 Okay

Liked: Cleanliness, communication
Area OK
Stayed 4 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
I want to start off that for the price and space that you get here it is kind of worth it, I paid less than a typical hotel room and had 2 rooms with 2.5 bathrooms! The one huge downfall here is that if you have neighbors that are loud past 10pm no one will tell them to be quiet and these walls are paper thin! You hear everything causing you to just kind of put up with it. Other than that it is close to a lot of food options and it was easy to call an Uber or a Didi which is the other option in Mexico City. Didi has cheaper options for sure.
Stayed 9 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Great time for us. Second time in the same room. Hot water can be temperamental. Construction can be noisy if you try to sleep late.
Stayed 5 nights in Aug 2025
Verified review

6/10 Okay

Liked: Communication
Disliked: Cleanliness
Team was very responsive. The location was great. The apartment was nicely decorated but the unidentified stains / crust on the sofa and the window shades was a turn off. Also, the website stated that parking was an option if requested in advance. When we attempted to request parking, we were told that they do not offer that amenity.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was fine. The only thing I would have liked more of is more warm water when showering.
Stayed 5 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
This was a great place for 2 adult children and me. The staff is remote and were fine. The onsite person was nice and took care of us. Two learnings: 1) the on-demand hot water took some finagling to make it work to enable hot showers. 2) Check-out is way too early ...10:00. This was not good for our afternoon flight as we have to deal with luggage, laptops, etc. Nobody is consistently around the hotel to be able to "stash" our luggage safely so we could enjoy the morning in the neighborhood (which is fantastic). Extending the room for 2 hours started at 50 USD/hour which was a lot more than our nightly rate.
Stayed 4 nights in Jan 2025
Verified review

6/10 Okay

Water Interruption

Location was excellent.However there are other issues that need to be addressed. The light in the master bedroom is flickering. We had water interruptions on the last night and did nit have water until the Saturday morning . We went to the airport without being able to shower or do routine care. It was disgusting as the toilet cannot be flushed. We called the number listed but it goes to voicemail. Honestly, we felt that the last night should be credited back to us.
Stayed 7 nights in Mar 2025
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities, communication
The communication with the host was slow. I paid way too much money for cleaning fees when nobody showed up no even once during our stay.. we didn't got cleaning towels every day no even upon request. How can hotel operate without this basic services. I love the location.. cute hotel .. but if you are charging extra for cleaning ( which i found it ridiculous) i would expect the basic hotel cleaning services. More so when the guest where my parents with parkinson disability.. and my siniors mother n aunt. With also mention that the bedrooms where leaking over the bed and after they called for assistance nobody showed up to fixe it. How is this possible???!! I need not just my cleaning fee back but also a real compensation.. i have pictures and WhatsApp text communications. As evidence .
Stayed 5 nights in Sep 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Hotel Puerta Reforma has a lot of potential, but sadly, it's clear the property has been neglected by its owner or management. There is no lobby, and the only person on-site is Victor, a kind and hardworking maintenance worker who was doing everything he could—but with no support from above. The decor was modern and tasteful, and the apartment had everything we needed. For a family of five, having 2.5 bathrooms was a huge plus. Unfortunately, those positives were overshadowed by major issues. Our bedroom ceiling began to leak from two corners, and no one from management could be reached. I spent nearly three hours on virtual chat with Expedia, and finally got a live agent, but by then we were exhausted and frustrated. Eventually, Victor was able to reach the manager, who offered to move us into another unit that also had a leak—but claimed it was "not as bad." They couldn’t understand why we didn’t want to stay in a second flooded apartment. We were finally able to be relocated to another hotel. The communication from property management was the worst I’ve ever experienced. I would not recommend staying here even on my worst enemy.
Stayed 6 nights in Jun 2025
Verified review

6/10 Okay

Liked: Check-in
Disliked: Communication, listing accuracy
La habitación según contaba con agua caliente aun cuando seguimos instrucciones nunca salió caliente, pedí 1 habitación con 2 camas individuales y era 1 matrimonial, aun cuando mande mensaje no hubo respuesta Las sabanas estaban manchadas de sangre Tiene buena ubicación El señor que nos recibió es muy amable Tiene tiendas cerca La cocina esta equipada
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication
La propiedad y ubicación fue perfecta, pero yo rente para 3 personas y la cama individual estaba casi pegada al techo, me pareció muy insegura el dormir arriba tan alto y tuvimos que dormir las 3 personas abajo, un poco incómodo pero seguros, de resto la limpieza, el lugar, todo muy lindo decorado y estilo, lo malo fue la ubicación de la cama pegada muy arriba!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, communication
Disliked: Check-in
Excelente ubicación, lugar comodo
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Me encantó! Sin duda regresaremos
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Tuvimos muy buena experiencia. Muy buena ubicación y todo muy limpio. Definitivamente regresaría a hospedarme aquí.
Stayed 4 nights in Apr 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, check-in, communication, listing accuracy
Nunca pude accesar al hotel y nunca me devolvieron mi dinero y mucho menos expidia hizo algo para solucionarlo.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Check-in, communication, listing accuracy
El personal súper amable
Stayed 4 nights in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, check-in
Disliked: Communication
La habitación está limpia y es igual que como aparece en las imágenes. Solo hay que tomar en cuenta 1. Las escaleras para subir a la segunda cama son pesadísimas de hierro forjado 2. Si necesitas algo no cuentes con nadie no responden ni whats ni por expedia. 3. Si tienes sueño ligero la pasarás muy mal ya que lo que divide el cuarto de la calle es un ventanal viejo que no detiene nada el ruido. 4. La regadera no drena bien el agua
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Lugar muy acogedor
Stayed 3 nights in Mar 2026