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Apartment

Palais Aldea Zama Tulum by Casago

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Photo gallery for Palais Aldea Zama Tulum by Casago

Exterior
Balcony
Exterior
Room
Dining room

Reviews

7.2 out of 10
Good

Popular amenities

  • Rooftop terrace
  • Outdoor pool
  • Free Wi-Fi in public areas
  • Air-conditioning
  • 24-hour fitness centre
  • Kitchen
The current price is NZ$104
includes taxes & fees
29 May - 30 May

Explore the area

View map
Esq Av. Coba, Tulum, QROO, 77760
  • Place, Jaguar Park
    ‪3 min walk‬
  • Place, Hunab Lifestyle Center
    ‪3 min walk‬
  • Place, Tulum National Park
    ‪5 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪65 min drive‬

Choose your unit

View all photos for Comfort Studio

Room

Comfort Studio

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Apartment, Garden View

Room

Family Apartment, Garden View

  • 71 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Apartment, Multiple Beds

Room

Superior Apartment, Multiple Beds

  • 101 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Palais Aldea Zama Tulum by Casago

This smoke-free apartment building features an outdoor pool, a 24-hour fitness centre and a rooftop terrace. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services and a communal living room are on-site. The apartment provides a flat-screen TV with digital channels, plus a kitchen with a fridge, a stovetop and a microwave. Guests can appreciate conveniences, such as a coffee/tea maker and a dining table, and other amenities include free WiFi and a balcony.
This apartment offers 3 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to balconies. Accommodation at this 3-star apartment has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower and hairdryers.

This Tulum apartment provides complimentary wireless Internet access, with a speed of 50+ Mbps. 40-inch flat-screen televisions come with digital channels.

Recreational amenities at the apartment include an outdoor pool and a 24-hour fitness centre.

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

You need to know

Property # 104441774
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Frequently asked questions

Does Palais Aldea Zama Tulum by Casago have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Palais Aldea Zama Tulum by Casago?

As of 28 May 2026, prices found for a 1-night stay for 2 adults at Palais Aldea Zama Tulum by Casago on 29 May 2026 start from NZ$104, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Palais Aldea Zama Tulum by Casago pet-friendly?

No, pets are not allowed at this property.

How much is parking at Palais Aldea Zama Tulum by Casago?

Self-parking is free at this property.

What time is check-in at Palais Aldea Zama Tulum by Casago?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at Palais Aldea Zama Tulum by Casago?

Checkout is at noon.

Where is Palais Aldea Zama Tulum by Casago located?

Located in Zama, this apartment building is 0.2 mi (0.3 km) from Hunab Lifestyle Center and within 3 miles (5 km) of Tulum Mayan Ruins and Tulum Beach. Playa Paraiso is 2.9 mi (4.7 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Palais Aldea Zama Tulum by Casago Reviews

Reviews

7.2

Good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 3 out of 7 reviews
Rating 8 - Good. 2 out of 7 reviews
Rating 6 - Okay. 0 out of 7 reviews
Rating 4 - Poor. 0 out of 7 reviews
Rating 2 - Terrible. 2 out of 7 reviews

8.0/10

Cleanliness

7.8/10

Amenities

9.2/10

Property conditions & facilities

2.0/10

Check-in

7.6/10

Communication

2.0/10

Listing accuracy

Reviews

Verified

8/10 Good

Heather

Liked: Cleanliness, amenities, communication
Courteous staff, clean amenities and room. Close to everything.
Stayed 2 nights in Feb 2026
Verified

2/10 Terrible

Javier

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Hotel is still being built as well as area so still has few years until completion. Room was nice but awful sulfur sewage smell coming from bathroom which made it unbearable to be in the room. Much better options in the area at same exact price if not better.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

randy

Liked: Cleanliness, amenities, property conditions & facilities, communication
it's actually is a condominium unit or timeshare. The registration process was a little complicated but the property itself is beautiful. The roof top pool was a nice treat. There's construction going on next-door but it's not very intrusive. Be wary of the route that Google Maps gives you to get to the Hotel. One goes through some questionable neighborhoods with dirt streets, the other is very direct.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Angel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Habitaciones muy equipadas
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

othmane

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was good and easy going !
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Jose

Liked: Communication
El edificio y el departamento están bastante bien, si bien el ascensor no funcionaba el resto estaba en buenas condiciones. El principal problema es que la calle está rota por y hay construcciones alrededor de la propiedad, el camino es de tierra y piedras y hay basura.
Stayed 3 nights in Apr 2025

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