Absolutely Unacceptable Experience!
I booked through Vrbo and paid extra for an oceanfront room, only to be given a cheaper pool-view room. After dragging my heavy bag down a long hallway, I had to return to the front desk. No apology! I was told no oceanfront rooms were available—until another employee overheard and suddenly found one.
The property felt more like a rundown motel than a Wyndham resort. I was even given an old-fashioned metal room key.
When I entered the second room, I found a disgusting, used article of clothing on the balcony. Worse, when I closed and locked the door, THE ENTIRE DOOR LOCK CAME OFF IN MY HAND! A serious safety concern!
Once again, I hauled my luggage back to the front desk, broken lock in hand. Still NO apology! They simply offered to send maintenance.
I explained that I no longer felt safe staying there and would contact Vrbo about a refund. The employee responded sarcastically, “That’s fine, you can do that.”
I contacted Vrbo, but after more than 20 minutes on hold, the representative informed me that THE HOTEL WOULDN’T ANSWER THEIR CALLS!
Wrong room, filthy conditions, broken security, dismissive employees, and not ONE apology throughout the ordeal!
Zero accountability. Zero professionalism. Absolutely terrible customer service.
Wyndham should be embarrassed to have its name associated with this property.
Save yourself the frustration and STAY SOMEWHERE ELSE!