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Oceana Inn

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Exterior
Pool
Exterior
Room
Breakfast area

Reviews

6.0 out of 10

Popular amenities

  • Continental breakfast included
  • Extra beds
  • Housekeeping
  • Air-conditioning
  • Self-parking included
  • Free Wi-Fi in public areas

Explore the area

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525 Ocean St, Santa Cruz, CA, 95060
  • Place, Ocean Street
    ‪1 min walk‬
  • Place, Pacific Avenue
    ‪8 min walk‬
  • Place, Santa Cruz Beach Boardwalk
    ‪16 min walk‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪58 min drive‬

Rooms & beds

Spaces

Number of living rooms
Price is avg per night

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About this property

Oceana Inn

Along with a 24-hour front desk, this hotel has express check-in and express check-out. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, camper van/bus/lorry parking, multilingual staff assistance and a vending machine are on-site.
Oceana Inn offers 55 air-conditioned accommodations with coffee/tea makers and a hairdryer. Guests can make use of the in-room fridges and microwaves.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

House Rules

Check in after 3 PM

Check out before 11 AM

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Pets

No pets allowed

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Property # 11674
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Frequently asked questions

Is Oceana Inn pet-friendly?

No, pets are not allowed at this property.

How much is parking at Oceana Inn?

Self-parking is free at this property.

What time is check-in at Oceana Inn?

Check-in begins at 3 PM. A fee applies for early check-in (subject to availability).

What time is check-out at Oceana Inn?

Checkout is at 11 AM.

Where is Oceana Inn located?

Located in Westside Santa Cruz, this hotel is within 1 mi (2 km) of Ocean Street and Santa Cruz Beach Boardwalk. Monterey Bay is 2.1 mi (3.4 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Oceana Inn Reviews

Reviews

6.0
Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 109 out of 1000 reviews
Rating 8 - Good. 238 out of 1000 reviews
Rating 6 - Okay. 282 out of 1000 reviews
Rating 4 - Poor. 192 out of 1000 reviews
Rating 2 - Terrible. 179 out of 1000 reviews

6.2/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Ok for the price

The rooms are getting very run down. Needs remodel, paint and fixtures fixed. Hotel.Com people get the homeless rooms I guess.
Stayed 3 nights in Apr 2020
Verified

2/10 Terrible

Virginie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

C était catastrophique tout était briser ou non sécuritaire . EVraiment n’y aller pas il devrait tout rénover et ça presse !
Stayed 1 night in Mar 2020
Verified

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien me encanto la ciudad. Y El clima.
Stayed 3 nights in Mar 2020
Verified

4/10 Poor

KARIN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dissapointing

Sam checked us in and wasn't very friendly. We got to our room and the smell was so strong of BLEACH (it was overwhelming). I asked Sam about it and also for an extra pillow, he said just open the door for a few minutes to clear the air. We never heard or saw him again. The pool that is still advertised in their ad is filled in with CONCRETE! So much for taking a dip in the pool. Am sorry to say we will not be back.
Stayed 1 night in Feb 2020
Verified

2/10 Terrible

Catalina

Disliked: Staff & service, property conditions & facilities

Sad face

So disappointed. The shower didn’t even work. Toilet water running the whole time like it flushed on its own. Pillows terrible. The only plus was it’s close to downtown.
Stayed 1 night in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location,ideal for one night stay in Santa Cruz.
Stayed 1 night in Feb 2020
Verified

4/10 Poor

Verified traveller

Disliked: Amenities
it's really hard to turn on and turn off the water in the shower room.
Stayed 2 nights in Feb 2020
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Health and Safety Risk - Hotel Death

This place is a health violation! My room was already paid for and they made me leave a $100 deposit. only one entrance worked with the key card. The room was disgusting, stains and blood all over the walls, furniture, bedding, holes in the wall, the toilet wobbled pretty bad, the vanity in the bathroom was tore up and the curtains were ripped up. Let me start with the stains. it was obvious it was blood. from the look of it i would say someone had some blunt force trauma to the head while laying in the bed. there was blood spatter all over the wall behind the bed ( i usually pull the bed out at every hotel to check for bugs) and wow i found blood.. the blood spatters were also across the wall and the curtains next to the bed and all over the box spring mattress. does not look like there was any attempt to clean the blood. We went to our concert feeling very disturbed and did not leave ANY of our stuff in the room. When we got back from the concert it was 12:30 am and our key didnt work. The guy in the office told me it was because our key card reset at midnight, which makes no sense becasue check out wasnt until 11 am. we ended up immediately leaving & hanging out at the dennys down the street becasue we were too scared to go back into that room. I would love to have a refund for a disgusting room i didnt use. I feel like someone was seriously injured or killed in room 232
Blood Spatters on Wall and Curtains
Blood on Mattress
dresser holding up tv
the curtains in the room
Stayed 1 night in Feb 2020
Verified

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay! One light switch did not work, and breakfast could be better
Stayed 1 night in Jan 2020
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would not recommend

Check in was unplesant and the staff was unfriendly. Dark room with black mold in the shower.
Stayed 1 night in Jan 2020
Verified

2/10 Terrible

Lit Kau

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad

dirty !
Stayed 1 night in Jan 2020
Verified

8/10 Good

Chris

Disliked: Cleanliness, property conditions & facilities
Ok for price and location
Stayed 1 night in Jan 2020
Verified

4/10 Poor

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was hair left on top of my sink. It's not that difficult to do a glance over again to make sure the room is clean. Also, if you do not check out before 11 AM or right at 11AM, the manager will knock on the door to remind you about checkout.
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Cornelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the fact that our room had a fridge and microwave. They had a little bit of food for breakfast. I brought my own cereal and used their milk.
Stayed 2 nights in Jan 2020
Verified

8/10 Good

Darelyn

Liked: Staff & service
We've stayed here many times. It's very basic, no frills. It's safe, it's secure and if you only need the room to sleep it's a good value. We come here when we see a concert or show in town. Never had an issue. Convenient to everything!
Stayed 1 night in Jan 2020
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Overall 4 out of 5 ⭐️

We had an amazing stay but there was a few things that I wanted to state. 1. Our room had bad outlets on the wall. 2. I never got my deposit back and I left the room in better shape than it was when we checked in. If I would’ve known that there was no waffles for breakfast, I honestly probably would’ve went somewhere else Overall my stay there was good I have the privacy I wanted and the people that work there are awesome people just got to try to keep up with the maintenance of the rooms please I would like to say thank you for hotels.com hooking me up and thank you to Oceana Inn for having me for that we can
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant, clean, and quiet.
Stayed 1 night in Jan 2020
Verified

8/10 Good

Jess

Liked: Cleanliness, staff & service
Liked: met basic needs Disliked: breakfast options/coffee
Stayed 1 night in Dec 2019
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort

Bad bed

A normal looking hotel with all the basic amenities. Only thing is the bed is super hard and hurt my back from sleeping one night on it.
Stayed 1 night in Dec 2019
Verified

2/10 Terrible

NA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
dirty, noisy, and the staff was not friendly but rigid. can't check in even with my ID, work ID and emial itinerary to prove my identify. it took more than 30 mins with expedia staff for identity check
Stayed 1 night in Dec 2019
Verified

2/10 Terrible

Michael

Liked: Cleanliness
Disliked: Staff & service

Treating their guests like criminals

Paper thin walls with a prostitute next door entertaining a steady stream of clients. My friend and I were awoken the next morning by an insistent rapping at the door. When I asked who was there I was told that it was the Manager. He said he had to come in. When I questioned him further he said, "There's a strong smell of weed coming from the room." I said, "you've got the wrong room," and I hoped that that would be enough, though I was wondering if he would then do something crazy and unpleasant, like calling the local police. That was the last we heard about weed (my friend and I were not smoking weed, and I have no idea how he had decided that we were. But then, at 10:36 on the motel room clock, with us packed and ready to roll, the same insistent rapping, and now we were bring accused of checking out late. I said , it's 10:36,and the manager said , no, it's 11:05. I verified byy cell phone that he was indeed correct. I told him what the clock said. He was angry and that didn't seem to mean anything to him. But, I mean, who in their right mind is going to check to make sure the motel clock is correct?
Stayed 1 night in Dec 2019
Verified

2/10 Terrible

Vicki

Disliked: Staff & service, property conditions & facilities, room comfort

Worst experience

Worst hotel experience I have ever had. I tried cancelling night 2 since my father was being flown by calstar to a different hotel. Between the hotel staff and hotel.com staff I got the run around and no one could cancel the 2nd night so I was charged. The hotel manager has refused to contact me regarding the situation. The hotel was horrible on top of that. Security doors didn't lock, parking was ridiculous, beds were unbelievable uncomfortable. All around just a horrible experience
Stayed 2 nights in Oct 2019
Verified

4/10 Poor

john

Liked: Staff & service, amenities
Disliked: Cleanliness
On ocean,down the street from starbucks.The blankets smell,heater lots of noise.Hole under doors,draft.
Stayed 1 night in Nov 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort

Decent

The people at the service desk were very helpful and informative. The room was okay reeked of bleach in the beginning. Bed was comfy. For the price it was okay.
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay at this beautiful boutique hotel very much!
Stayed 2 nights in Sep 2019

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