Verified review
6/10 Okay
Verified traveller
14 Nov 2026
Liked: Cleanliness, check-in, listing accuracy
Disliked: Communication
The location and overall setup of this property are amazing, which made our experience especially disappointing.
We visited in November for Northern Lights chases and an orca-watching excursion on a RIB boat. After long days in the cold, a hot shower was essential.
Unfortunately, the hot water consistently ran out within minutes. During my first shower, I had to finish washing my hair in the sink. We contacted reception but didn't hear back promptly. My husband restarted the water heater and managed a quick shower, so we thought it was fixed. The next day, the same thing happened.
Reception sent two men to investigate, but I felt dismissed from the start. We were later told everything was working properly and that the small tank provided up to 15 minutes of hot water. I explained that the water was turning cold after just three minutes and asked whether they had actually tested it that long. Rather than addressing my question, the responses continued to suggest I was simply taking showers that were too long.
I timed my final two showers. Both times, the water turned cold after 3 minutes and 30 seconds. For a three-bedroom property, that's hardly reasonable.
Things break, and I understand that. What bothered me most was the dismissive attitude and unwillingness to take a legitimate concern seriously. A beautiful property, but the lack of comfort and poor communication really overshadowed our stay.
Stayed 5 nights in Nov 2026