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THE FACE Suites Hotel

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Photo gallery for THE FACE Suites Hotel

A high-rise hotel with a prominent sign reading "PLATINUM."
A modern hotel lobby with a long corridor, seating areas, and a television.
A modern lobby with a curved reception desk, seating area, and large windows overlooking a pool.
A modern hotel entrance with a glass facade, a silver car parked outside, and a person standing by the entrance.
A rooftop infinity pool with lounge chairs, a wooden deck, and a city skyline view.

Reviews

8.8 out of 10
Excellent

Highlights

  • Room to spread out
    Enjoy spacious layout that give everyone more room to relax.
  • Rooftop terrace
    A rare find - enjoy stunning views from the rooftop terrace.
  • Centrally-located
    You're never far from where you need to be with this convenient location.
  • Discover nearby landmarks
    Walk to Petronas Twin Towers

Popular amenities

  • 2 outdoor pools
  • Valet parking available
  • Kitchenette
  • Washer/dryer
  • Air-conditioning
  • Rooftop terrace
The current price is NZ$160
includes taxes & fees
1 Dec - 2 Dec

Explore the area

View map
1020, Jalan Sultan Ismail, Kuala Lumpur, 50250
  • Place, Kuala Lumpur Forest Eco Park
    ‪3 min walk‬
  • Place, Petronas Twin Towers
    ‪14 min walk‬
  • Place, KLCC Park
    ‪14 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪61 min drive‬

Choose your unit

View all photos for One Bedroom Superior

Room

One Bedroom Superior

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for One Bedroom Deluxe

Room

One Bedroom Deluxe

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Two Bedroom Superior

Room

Two Bedroom Superior

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Bedroom

Private kitchenette

Deluxe Room, 1 Bedroom

  • 82 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Bedroom

Room

Superior Room, 1 Bedroom

  • 79 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Room, 1 Bedroom

A modern living room with a grey sofa, a coffee table, and a TV mounted on the wall. There is a bookshelf with decorative items and a door leading to a laundry area.

Premier Room, 1 Bedroom

  • 96 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Bedrooms

Room

Superior Room, 2 Bedrooms

  • 95 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Bedrooms

Room

Deluxe Room, 2 Bedrooms

  • 98 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Premier Room, 2 Bedrooms

A modern office with a desk, chair, and bookshelves.

Premier Room, 2 Bedrooms

  • 123 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for One Bedroom Grand Premier

Room

One Bedroom Grand Premier

  • 101 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Twin Room, 1 Bedroom

A hotel room with two beds, a nightstand with a lamp, and a view of the street through a window with curtains.

Superior Twin Room, 1 Bedroom

  • 79 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Twin Room, 1 Bedroom

A hotel room with two beds, a nightstand with a lamp, and a view of the street through a window with curtains.

Deluxe Twin Room, 1 Bedroom

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Twin Room, 2 Bedrooms

A hotel room with two beds, a nightstand with a lamp, and a view of the street through a window with curtains.

Superior Twin Room, 2 Bedrooms

  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room, 2 Bedrooms

A hotel room with two beds, a nightstand with a lamp, and a view of the street through a window with curtains.

Deluxe Twin Room, 2 Bedrooms

  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed
  • Free Wi-Fi

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About this property

THE FACE Suites Hotel

This aparthotel features 2 restaurants, 2 outdoor pools and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a rooftop terrace and a coffee shop/cafe are on-site. Each apartment provides an LED TV with satellite channels, plus a kitchenette with a fridge, a microwave and a dishwasher. Conveniences include a washer/dryer and an electric kettle, and guests will appreciate thoughtful touches, such as bathrobes and slippers.
THE FACE Suites Hotel offers 200 air-conditioned accommodations with washers/dryers and a safe. 42-inch LED televisions come with satellite channels. Accommodation at this 5-star aparthotel has kitchenettes with full-sized fridge/freezers, microwaves, kitchenware and utensils and dishwashers. Bathrooms include a shower, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you to complete the following before checking out:
Turn off the lights, lock the doors and return the keys

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 110.0 per night.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 500 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Self-parking fee: MYR 40 per day
  • Valet parking fee: MYR 40 per stay
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 110.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Property # 13297574
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and window guards
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
All guests must show a valid passport. This is the only form of identification that is accepted at this property.
The credit card used for booking the reservation must be presented at check-in. If the cardholder cannot be present, guests must contact the property prior to arrival to make special arrangements.

Frequently asked questions

Does THE FACE Suites Hotel have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at THE FACE Suites Hotel?

As of 29 July 2026, prices found for a 1-night stay for 2 adults at THE FACE Suites Hotel on 1 December 2026 start from NZ$160, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is THE FACE Suites Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at THE FACE Suites Hotel?

Self-parking is available for MYR 40 per day. Valet parking is available for MYR 40 per stay.

What time is check-in at THE FACE Suites Hotel?

Check-in begins at 3:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at THE FACE Suites Hotel?

Checkout is at noon. Late check-out is available for a fee.

Where is THE FACE Suites Hotel located?

Located in Golden Triangle, this luxury aparthotel is within a 15-minute walk of Kuala Lumpur Forest Eco Park, Petronas Twin Towers and Suria KLCC Shopping Centre. KLCC Park and Pavilion Kuala Lumpur are also within 1 mile (2 km). Bukit Nanas Station is only a 3-minute walk and Dang Wangi Station is 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

THE FACE Suites Hotel Reviews

Reviews

8.8

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 1002 out of 1768 reviews
Rating 8 - Good. 514 out of 1768 reviews
Rating 6 - Okay. 134 out of 1768 reviews
Rating 4 - Poor. 71 out of 1768 reviews
Rating 2 - Terrible. 47 out of 1768 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Check-in

8.0/10

Communication

8.8/10

Listing accuracy

Reviews

Verified

10/10 Excellent

Rodrigo Enrique

Liked: Cleanliness, check-in, communication, listing accuracy
Food was really good and fresh, rooms are spacious and the view of the pool is amazing.Worth the money
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Toichi

Liked: Cleanliness, amenities, property conditions & facilities
Room size and amenities were very good
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Muhammad Zain

Liked: Cleanliness, check-in, communication, listing accuracy
A truly outstanding stay — the hotel excels in both comfort and service. The rooms are exceptionally spacious, providing a sense of luxury and relaxation that is hard to find. The swimming pool is a standout feature, beautifully maintained and ideal for unwinding after a long day. Service throughout the hotel was impeccable, with staff demonstrating professionalism, attentiveness, and genuine hospitality. Every aspect of the experience was delivered to a high standard, making this a property I would highly recommend and gladly return to.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Rowena

Liked: Cleanliness, amenities, property conditions & facilities, communication
Love the apartment style hotel room: spacious, clean, beds are comfortable, bathroom is spacious. Breakfast buffet was great. Hotel location is good, walking distance to shopping centres and night market. Check in and out were fast.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Prabhakaran

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice hotel, enjoyed our stay would highly recommend.
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Anusha

Liked: Cleanliness, amenities, property conditions & facilities
At the Faces hotel the room was good but the hot water is really hot so you need to be careful. The breakfast was an average. Location was great
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Daewon

Disliked: Cleanliness
Room was ok. But there were 3 or 4 more accommodations had existed in the same building.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, room comfort, communication

Great Stay!

It was a good visit and the pool was amazing!
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Jamshid

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent
Stayed 5 nights in Jan 2026
Verified

8/10 Good

Mark

Liked: Cleanliness, communication, listing accuracy
Checking takes some time , lifts are smooth but .not very often
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Edith Castro

Liked: Cleanliness, amenities, property conditions & facilities, communication
I love everything The room has 2 bedrooms This is the best experience I ever have
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, amenities, communication
Massive apartment room. Nice and clean and very comfortable. Supplied bottles of water every morning which is a life saver
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Cedric

Liked: Cleanliness, check-in, communication, listing accuracy
The rooms are clean and it's pretty good value for the money. 5 star hotel rating is a bit generous considering the amenities are not that superb, and staff range from very friendly and helpful to a bit confused.The area is fairly central which is nice. Elevators are slow, especially to the pool, but it's not the biggest deal. Speaking of the pool, it's cool but rather crowded.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Lasse

Liked: Cleanliness, amenities, communication
Excellent room, clean and spacious! Close to KLCC Suria (shopping and food) Good breakfast and friendly staff
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Muni

Liked: Cleanliness, property conditions & facilities
Overall a decent place to stay if having a short visit.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Y C David

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very spacious
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

MAURIZIO

Liked: Cleanliness, amenities, property conditions & facilities, communication
Super!!!
Stayed 5 nights in Jan 2026
Verified

6/10 Okay

Vincent

Liked: Amenities, communication
Location is good
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Karen

Liked: Cleanliness, property conditions & facilities, communication
We just finished an unbelievable time in Kuala Lumpur. The Face Suites was a solud part of our time there. The rooftop infinity pool was one of our favourite memories.
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Truong Vanhoang

Liked: Amenities
Clean and nice
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Kathy

Liked: Cleanliness, room comfort, communication
Great stay Joy the server upstairs was amazing with many great recommendations. Highly recommend
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Abdurrahman

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
The room was clean and spacious. Breakfast was great. The location was central and the towers were in walking distance. Unfortunately the infinity pool was crowded and very cold which was not great given that the weather was chilly.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

cc

Liked: Cleanliness, amenities, property conditions & facilities, communication
Enjoyed having a microwave fridge and eashing machine in the rrom loved the lay out. Staff was very efficient and helpful. Clean environment. The pool with a picturesque view. This place gives appartment vibes. Good location. Near station
Pool view
Gym
Bedroom 1
Pool view
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Suman

Liked: Cleanliness, room comfort
Convenient
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

andrea

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent apartment and location for a family of 3 adults. Would stay again.
Stayed 5 nights in Jul 2024