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Playa Suites Acapulco

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Photo gallery for Playa Suites Acapulco

Outdoor pool
Exterior
Outdoor dining
View from room
Lobby

Reviews

6.8 out of 10

Highlights

  • Discover nearby landmarks
    Walk to Papagayo Beach

Popular amenities

  • On private beach
  • Full-service spa
  • Beach bar
  • Balcony
  • International cuisine restaurant
  • Room service

Explore the area

View map
Costera M. Aleman 123, Fracc. Magallanes, Acapulco, GRO, 39670
  • Place, Diana the Huntress
    ‪5 min walk‬
  • Place, Condesa Beach
    ‪7 min walk‬
  • Place, Parque Papagayo
    ‪14 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪53 min drive‬

Rooms & beds

Bedroom 1

2 Double Beds

Spaces

Number of living rooms
Price is avg per night

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About this property

Playa Suites Acapulco

Catch some rays on Playa Suites Acapulco's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Playa Suites Acapulco offers 488 accommodations with a safe and free toiletries. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature down duvets. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers. An iron/ironing board and hairdryers can be requested. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach and a fitness centre.

Children aged under 6 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has couples treatment room(s). Services include facials, body scrubs, body treatments and manicures and pedicures.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

House Rules

Check in after 3 PM
Minimum age to rent: 18
Check out before noon
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Pets

No pets allowed, no service animals permitted
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Smoking

Smoking is not permitted

Important information

Optional extras

  • Fee for buffet breakfast: from approximately MXN 250.00 for adults and from MXN 150.00 for children
  • Valet parking fee: MXN 100 per night
  • Cleaning/housekeeping/linen are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Property # 1397726
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Frequently asked questions

Does Playa Suites Acapulco have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is Playa Suites Acapulco pet-friendly?

No, pets are not allowed at this property.

How much is parking at Playa Suites Acapulco?

Valet parking is available for MXN 100 per night.

What time is check-in at Playa Suites Acapulco?

Check-in start time: 3 PM; check-in end time: noon. Late check-in is available during limited hours.

What time is check-out at Playa Suites Acapulco?

Checkout is at noon.

Are there all-inclusive benefits at Playa Suites Acapulco?

Yes, the property is all-inclusive.

Where is Playa Suites Acapulco located?

Nestled on the beach, this Costera Acapulco hotel is within a 10-minute walk of Diana the Huntress and Condesa Beach. Parque Papagayo and La Quebrada Cliffs are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Playa Suites Acapulco Reviews

Reviews

6.8
Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
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Rating 10 - Excellent. 242 out of 1001 reviews
Rating 8 - Good. 261 out of 1001 reviews
Rating 6 - Okay. 239 out of 1001 reviews
Rating 4 - Poor. 124 out of 1001 reviews
Rating 2 - Terrible. 135 out of 1001 reviews

7.2/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Adrian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It is a good location for this hotel, very convenient.
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

ALEJANDRA

Liked: Property conditions & facilities
😍
Stayed 1 night in May 2024
Verified

4/10 Poor

Ivonne

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The location is perfect, the hotel facilities are old, the furniture in the rooms is broken, the towels are too old, there are no sockets to connect the telephone, only in the sink.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2025
Verified

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is ok 👍
Stayed 6 nights in Jun 2022
Verified

6/10 Okay

Claudia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The check-in/reception is very disorganized. I waited 40 minutes to get my room.
Stayed 4 nights in May 2024
Verified

6/10 Okay

Juan Carlos

Liked: Cleanliness, staff & service
Ok
Stayed 3 nights in Jan 2025
Verified

8/10 Good

juan

Liked: Cleanliness, staff & service
I LIKE THE SERVICE THE PLACE AROUND THE HOTEL, CLOSE TO EVERYTHING FURNITURE TOO OLD, AND I DIDN'T GET WIFI SERVICE, BAD WIFI SERVICE NEVER GET WIFI, NO IN THE LOBBY NOT IN THE RESTAURANT, THEY NEED TO UP DATE THOSE SERVICE 😡
Stayed 4 nights in Jul 2023
Verified

10/10 Excellent

Leticia

Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Jul 2024
Verified

4/10 Poor

Mario

Regular
Verified

2/10 Terrible

GERARDO

Disliked: Amenities
A/C poor condition clogged toilet staff nto professional I won’t recommend for no body!
Stayed 1 night in Mar 2024
Verified

2/10 Terrible

elena

Disliked: Staff & service, amenities, property conditions & facilities
The AC was not working, the safe did not work and we called several time to get fixed but nothing was done. There was no where to sit after 10:30 pm because they did not allow anyone outside of the lobby. They were not helpful at all. The only staff that was very helpful was the staff in the kitchen. But other then that I would not return.
Stayed 4 nights in Jan 2025
Verified

2/10 Terrible

PATRICIA

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is extremely old and dirty, seems it hasn’t been restored or updated since its opening. The bathroom tub was amazingly rusty, the curtains didn’t work. Hair dryer and iron available only if you sign a document and they telling you that you need to give them back, that’s ridiculous. This is a hotel that I will NEVER come back and that I DO NOT recommend at all.
Stayed 3 nights in Mar 2023
Verified

4/10 Poor

irene

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property looks old, they painted over the old paint and the paint was cracking. Pool chairs are faded and yellowish. TV's did not work they had to change the TV. My air conditioning did not work and they came to fix it twice but it was still the same.
Stayed 2 nights in Jul 2022
Verified

2/10 Terrible

Velia

Disliked: Cleanliness, property conditions & facilities
Furniture is super old and rusted, towels are REALLY OLD smell humid, NO HAND TOWELS OR shampoo or soap. They don’t offer any amenities. Wall lamps rusted and falling apart. Not even one decoration in any wall. Sofa bed old and dirty. Rooms smell humid. Front desk is falling apart old and not welcoming!!! I think this place used to be beautiful but it’s never been updated. The pool is rusted all around. Simply disappointing!!!
Verified

2/10 Terrible

Freddy william

Disliked: Staff & service, amenities, property conditions & facilities
Everything about the hotel was okay, servers were great, maintenance service was horrible room did not have a functional AC, the safe didnt lock had to call the front desk several times to get anybody to help and several times I never got help to add also had construction at 7:00am in the morning in one of their High end Suites . We had nothing fixed or no help at all I will not recommend this hotel to nobody at all. The last night the AC was blowing at it fullest I was told by maintenance that that's all the AC would blow he also promised me some fans which he never showed up with at all I slept inside of sauna that's the way the room felt. It was horrible communication and no help at all also the hotel does not have a place where you could hang out after 10:30 they turn everything off and expect you to hang around in the lobby it's supposed to be an all inclusive but it's not at all I truly will not be recommending this hotel at all or even go back no customer service horrible experience
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

J

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente muy buena atención del personal del hotel si volvería a hospesarme ahí , me encanto
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Norma Angelica

Liked: Cleanliness, staff & service, amenities
Es bonito, comodo, accesible, necesita mantenimiento, el personal en general es amable, pero hay algunos que no lo son, en el bar pedi hielo y me lo dieron de mala gana, solo detalles en general todo bien.Gracias.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

juan

Liked: Cleanliness, amenities
Todo bien
Stayed 2 nights in Dec 2025
Verified

2/10 Terrible

JUAN

Muy deterioradas las intalaciones , la habitacion muy vieja las camas unicamente cuentan con una sabana toda percudida y parchada ,
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Danna

Liked: Cleanliness, amenities, property conditions & facilities
Es un hotel con un servicio increíble
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un buen lugar para vacacionar y con el todo incluido ya no te preocupas de las comidas y bebidas
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Lor

Liked: Cleanliness, amenities, property conditions & facilities
Me gusto las instalaciones
Bonita vista
Stayed 1 night in Aug 2025
Verified

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien gracias
Stayed 3 nights in Aug 2025
Verified

6/10 Okay

Luis felipe

De cayo el servicio

Es la tercera vez que me hospedo, y con toda certeza debo decir que ya no es lo que era, no volveré, me imagino que fue por el huracán el hotel se deterioro y no tienen mantenimiento, la comida ya no es buena y es escasa además de muy poco variada y a excepción de 2 o 3 personas, todos los empleados están enojados
Stayed 3 nights in Apr 2025