The Freshwater

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Photo gallery for The Freshwater

A modern living room with a fireplace, a dining area, and large windows offering a view of a snowy landscape.
A modern living room with a stone fireplace, a flat-screen TV mounted on the wall, and a balcony with a view of the snowy landscape.
A snow-covered landscape with a prominent mountain in the background, a building with multiple floors, and a parking area.
A modern kitchen with dark cabinets, a white countertop, and a dining area with a wooden table and chairs.
A modern living room with a sofa, armchairs, a coffee table, and a TV mounted on a stone wall. There is a kitchen area with a sink and a dining table.

Reviews

8.6 out of 10
Excellent

Highlights

  • Made for relaxation
    Top-rated for comfort — guests feel right at home here.
  • Onsite parking available
    Convenient and secure on-site parking, a rare amenity in the area.
  • Discover nearby landmarks
    Near Niseko Tokyu Grand HIRAFU

Popular amenities

  • Ski lessons on site
  • Cots available
  • Babysitting for a fee
  • Self-parking included
  • Refrigerator
  • Free Wi-Fi in public areas

Explore the area

View map
165-19, Yamada, Abuta, Kutchan, Hokkaido, 044-0081
  • Place, Niseko Tokyu Grand HIRAFU
    ‪3 min walk‬
  • Place, Niseko-Shakotan-Otarukaigan Quasi-National Park
    ‪6 min walk‬
  • Place, Niseko Hanazono Resort
    ‪24 min drive‬

Choose your unit

View all photos for Superior Studio

A hotel room with two beds, a kitchenette, and a painting on the wall.

Superior Studio

  • 22 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for 1 Bedroom Suite

A modern kitchen with wooden cabinets, a white countertop, and a built-in dishwasher.

1 Bedroom Suite

  • 67 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

A modern hotel room with a large bed, a desk, and a television.

2 Bedroom Suite

  • 76 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 4 Single Beds

View all photos for 2 Bedroom Penthouse Suite

A modern living room with a fireplace, a dining area, and large windows offering a view of a snowy landscape.

2 Bedroom Penthouse Suite

  • Mountain view
  • 85 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 4 Single Beds

View all photos for 2 Bedroom Penthouse Residence

A hotel room with two beds, large windows, a balcony, and a flat-screen TV.

2 Bedroom Penthouse Residence

  • 85 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 4 Single Beds

View all photos for 3 Bedroom Penthouse Suite

A modern living room with a fireplace, a dining area, and large windows offering a view of a snowy landscape.

3 Bedroom Penthouse Suite

  • 110 sq m
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed and 4 Single Beds OR 2 Single Beds and 2 King Beds

View all photos for 3 Bedroom Penthouse Residence

A modern kitchen with a dining area, featuring a wooden table and chairs, a bar area with stools, and a large window with curtains.

3 Bedroom Penthouse Residence

  • 137 sq m
  • 3 bedrooms
  • Sleeps 8
  • 3 King Beds OR 6 Single Beds

View all photos for Superior Studio

A hotel room with two beds, a kitchenette, and a painting on the wall.

Superior Studio

  • 22 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Superior Studio

A hotel room with two beds, a kitchenette, and a painting on the wall.

Superior Studio

  • 22 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

Similar properties

Exterior
Niseko Town, Toyosato B near Hirafu, Niseko village and 30' Risutsu
NISEKO
  • Kitchen
  • Washing machine
  • Dryer
  • Air-conditioning
10.0 out of 10, Exceptional, 2 reviews
The price is NZ$3,670
NZ$1,223 per night
includes taxes & fees
3 Nov - 6 Nov
Niseko Town, Toyosato B near Hirafu, Niseko village and 30' Risutsu

Frequently asked questions

Is The Freshwater pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Freshwater?

Self-parking is free at this property.

What time is check-in at The Freshwater?

Check-in start time: 3 PM; check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at The Freshwater?

Checkout is at 10 AM.

Where is The Freshwater located?

Conveniently located near to the ski slopes, this apartment building in Kutchan is within 3 miles (5 km) of Niseko Tokyu Grand HIRAFU, Niseko-Shakotan-Otarukaigan Quasi-National Park and Shikotsu-Toya National Park. Niseko Hanazono Resort and Wonderland Chair A are also within 6 miles (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

The Freshwater Reviews

Reviews

8.6

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 20 out of 35 reviews
Rating 8 - Good. 9 out of 35 reviews
Rating 6 - Okay. 3 out of 35 reviews
Rating 4 - Poor. 1 out of 35 reviews
Rating 2 - Terrible. 2 out of 35 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

2.0/10

Check-in

8.0/10

Communication

6.0/10

Listing accuracy

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A gem in Niseko

Modern and clean. Free shuttle to the Gondola.
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Best Value in Town

This place is amazing. Its right next to the center of the Hirafu town where all the action (food) and transportation is. Lawson also right next door. Rooms are small but smartly designed, I felt more comfortable here than in many other larger hotel rooms. Staff was friendly and wanting to go above and beyond to help me get out of a jam when there were no taxis in town.
Stayed 4 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Can’t say enough good things about this property. We rented an apartment and it gave us ample room to spread out and enjoy our time there for the week. The location was absolutely perfect. Close to grocery stores, restaurants, bars, onsens and the Grand hirafu ski resort. I would recommend reserving restaurants in advance of your stay otherwise you may not get in anywhere. Happened to us a few times.
Stayed 7 nights in Jan 2023
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Check-in, communication
Maggi the manager was really not helpful
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
何度も泊まっています！ 快適な施設です！ 去年は思わなかったですが 今年は排水溝から匂いがあがってきているのか 洗面室付近が臭かったです 他はとても良いです！
Stayed 3 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
洗濯機もありよかった！
Stayed 3 nights in Feb 2024
Verified review

6/10 Okay

Liked: Cleanliness, communication
ウォシュレットと湯船が有れば最高でした。
Stayed 8 nights in Oct 2021
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Apartment itself was fantastic. Lovely King sized bed, washing machine and gas fire place. Communication before check in was great but, Unfortunately the staff leave a lot to be desired when checking in at during our stay. They didn’t mention there was a free shuttle service in the morning, they didn’t mention there we’re different types of lift passes and we got stuck on the other side of the mountain and missed a whole afternoon skiing. They clearly didn’t care.. forgot to have our lift pass and lesson ready when we arrived and then couldn’t tell us where to go for our lesson. Also worth noting that the walls are paper thin. We could hear the conversation of the people in the next room and on the street.
Stayed 3 nights in Feb 2020
Verified review

6/10 Okay

Liked: Staff & service, property conditions & facilities
Good location, very small rooms for price, rooms are a lot smaller than photos appear
Stayed 6 nights in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilet was poorly designed.. Each time we showered, the floors flooded and there was nothing to dry it with . Each time we needed to use the sink we had to walk on wet floor.
Stayed 2 nights in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and cozy apartment with well-equipped kitchen. Staff are so nice. Just next to the main road in Girafu. 2-minute-walk to ski shuttle bus stop and 5-minute-walk to convenient shop. It is so convenient that many restaurants and shops nearby. We didn’t drive this time and we took ski bus from CTS airport. The Freshwater provided compliment shuttle from & to Girafu welcome centre on arrival and departure date. We will stay here again when we go to Niseko next time. 👍
Stayed 4 nights in Dec 2019
Verified review

2/10 Terrible

Disliked: Amenities
6人で利用は無理があるのに、6人で利用できると書いてあり、２人ソファで寝ました。それなのに、２人の追加料金が２万も取られて、ホテルマネージャーに抗議しましたが、訳のわからない返答で、本当に嫌な思いをしました。
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice property to stay in. Very close to all the restaurant and shops. Staff are attentive and friendly.
Stayed 4 nights in Mar 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern apartment that is very close to everything.
Stayed 5 nights in Feb 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very friendly staff. Even though our buss was 30 minutes late there was someone waiting to drive us to the apartment.
Stayed 8 nights in Feb 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was big enough to stay for three people with very clean condition. Location is amazing probably best ever location if you have plan to ride gondola mostly.
Stayed 5 nights in Jan 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Easy to locate. Staff was helpful from before arrival till we depart. Wonderful experience!
Stayed 3 nights in Jan 2019
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Excellent location to lifts, restaurants, and shops
Stayed 8 nights in Jan 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
レセプションなどでスタッに遭遇すると（特に男性スタッフ）食事のことから日々の送迎のことまで隅々まで気にかけてくださり、できる限りのことをしてくださいます。私の下手な英語にも一生懸命答えてくださって大変素敵な滞在となりました。
Stayed 3 nights in Dec 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Freshwater

Great option in Hirafu
Stayed 2 nights in Dec 2018
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
We stayed in the Freshwater and there was no one at the reception to offer assistance the whole time during our stay. The apartment is nice and the location is very convenient.
Stayed 2 nights in Apr 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great staff and an overall great lodging experience. Only wish there was a hot tub or sauna on the premises.
Stayed 3 nights in Feb 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic convienient location and very comfy !!

Spacious comfortable accomodation in a great location only a few minutes walk to the family chair, bars restaurants, massage, hire shops etc. Would definately consider again.
Stayed 5 nights in Feb 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A hotel close to everything

Maybe not a ski in and ski out hotel but with the shuttel bus it is not a problem and it is walking distance to everything anyway.
Stayed 7 nights in Feb 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice functional room close to everything

We had the studio room with little kitchen, nice and clean and a very comfy bed. It’s was really close to the slopes and main intersection, the only downside was the adjoining room is really close and you can hear the neighbors talking, we had to tell them to be quite one night. Aside from that it was great
Stayed 5 nights in Feb 2018