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Zen Chalets Hakuba

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Living area
A modern two-story building with a dark facade, multiple windows, and a garage with wooden shutters.
Exterior
Room
Family dining

Reviews

9.4 out of 10
Exceptional

Highlights

  • Top-rated comfy beds
    Guests liked the comfy beds here.
  • Arcade/game room
    A rare find - fun for all ages with on-site arcade and game room.
  • Explore, experience, enjoy
    Guests like the location for activities and attractions nearby.
  • Discover nearby landmarks
    Near Hakuba Happo-One Ski Area

Popular amenities

  • Self-parking included
  • Kitchenette
  • Washer/dryer
  • Air-conditioning
  • Garden
  • Free Wi-Fi

Explore the area

View map
4305-1 Hokujo, Hakuba, Nagano, 399-9301
  • Place, Hakuba Happo-One Ski Area
    ‪1 min walk‬
  • Place, Happo-one Adam Gondola
    ‪6 min walk‬
  • Place, Happo One Sakka Ski Lift
    ‪12 min walk‬

Choose your unit

View all photos for Mitsu Chalet

Room amenity

Mitsu Chalet

  • Mountain view
  • 98 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed and 2 Single Bunk Beds
  • Free Wi-Fi

View all photos for Buddha Chalet

Room amenity

Buddha Chalet

  • Mountain view
  • 70 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed, 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Mountainside Cabin

View from room

Mountainside Cabin

  • Mountain view
  • 50 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 1 Single Bunk Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Riverside Cabin

Room amenity

Riverside Cabin

  • Mountain view
  • 50 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 1 Single Bunk Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Zen Villa A

Living area

Zen Villa A

  • Mountain view
  • 88 sq m
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 2 Single Beds, 1 Single Bunk Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Zen Villa B

Living area

Zen Villa B

  • Mountain view
  • 88 sq m
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 2 Single Beds, 1 Single Bunk Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Zen Villa C

Living area

Zen Villa C

  • Mountain view
  • 88 sq m
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 2 Single Beds, 1 Single Bunk Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Zen Villa D

Living area

Zen Villa D

  • Mountain view
  • 88 sq m
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 2 Single Beds, 1 Single Bunk Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Zen Villa B

A modern bedroom with a large bed, two wall-mounted lights, and two framed pictures.

Zen Villa B

  • Mountain view
  • 88 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds, 1 Queen Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Zen Villa A

A modern bedroom with a large bed, two wall-mounted lights, and two framed pictures.

Zen Villa A

  • Mountain view
  • 88 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Single Beds, 1 Queen Bed, 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Zen Villa C

A modern bedroom with a large bed, two wall-mounted lights, and two framed pictures.

Zen Villa C

  • Mountain view
  • 88 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 2 Single Beds, 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Zen Villa D

A modern bedroom with a large bed, two wall-mounted lights, and two framed pictures.

Zen Villa D

  • 2 bedrooms
  • Sleeps 6
  • 3 Single Beds, 1 Queen Bed, 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

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    About this property

    Zen Chalets Hakuba

    Laundry facilities, an arcade/games room and express check-in are available at this smoke-free holiday home. Free WiFi in public areas, free self parking and a free area shuttle are also provided. Additionally, express check-out, tour/ticket assistance and a garden are on-site. All 8 soundproofed homes provide free WiFi, free wired Internet and iPod docks. Guests can enjoy heated floor (bathroom), and other standard amenities include kitchenettes with fridges and stovetops. Housekeeping is not available.
    Zen Chalets Hakuba offers 8 air-conditioned accommodations with washers/dryers and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. Kitchenettes offer fridges, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers, slippers, toilets with an electronic bidet and complimentary toiletries.

    Guests can surf the web using complimentary wired and wireless Internet access. 70-inch flat-screen televisions come with premium digital channels and Netflix. Additionally, rooms include rice cookers and a hairdryer.

    The recreational activities listed below are available either on-site or nearby; fees may apply.

    Policies

    Check-in

    Check-in start time: 3 PM; check-in end time: 8 PM
    Contactless check-in and check-out are available
    Express check-in available
    Minimum check-in age - 18

    Check-out

    Check-out before 10 AM
    Contactless check-out
    Express check-out available

    Special check-in instructions

    There is no front desk at this property
    Guests will receive an email within 72 hours before arrival with check-in instructions and an access code; access will be through a private entrance
    Information provided by the property may be translated using automated translation tools

    Access methods

    Access code, private entrance

    Pets

    Pets not allowed

    Children and extra beds

    Children are welcome

    Payment types

    Important information

    Fees

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

    We have included all charges provided to us by the property.

    You need to know

    Property # 17484871
    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    This property accepts credit cards; cash is not accepted
    Host has indicated that there is a carbon monoxide detector on the property
    Host has indicated that there is a smoke detector on the property
    Safety features at this property include a fire extinguisher and a first aid kit
    This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

    Frequently asked questions

    Is Zen Chalets Hakuba pet-friendly?

    No, pets are not allowed at this property.

    How much is parking at Zen Chalets Hakuba?

    Self-parking is free at this property.

    What time is check-in at Zen Chalets Hakuba?

    Check-in start time: 3 PM; check-in end time: 8 PM.

    What time is check-out at Zen Chalets Hakuba?

    Checkout is at 10 AM.

    Where is Zen Chalets Hakuba located?

    This family-friendly Hakuba holiday home is steps away from Hakuba Ski Jumping Stadium and Hakuba Happo-One Ski Area. Hakuba Mini Train Park and Happo-one Adam Gondola are also within 10 minutes.

    Zen Chalets Hakuba Reviews

    Reviews

    9.4

    Exceptional

    Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
    Learn moreOpens in a new window
    Rating 10 - Excellent. 23 out of 30 reviews
    Rating 8 - Good. 5 out of 30 reviews
    Rating 6 - Okay. 2 out of 30 reviews
    Rating 4 - Poor. 0 out of 30 reviews
    Rating 2 - Terrible. 0 out of 30 reviews

    9.6/10

    Cleanliness

    10/10

    Staff & service

    9.6/10

    Amenities

    9.6/10

    Property conditions & facilities

    10/10

    Communication

    Reviews

    Verified

    10/10 Excellent

    steven

    Liked: Cleanliness, amenities, property conditions & facilities, communication
    Great staff, tidy accomadation,comfy beds and great location
    Stayed 10 nights in Dec 2025
    Verified

    10/10 Excellent

    Paul

    Liked: Cleanliness, amenities, property conditions & facilities, communication
    A great chalet, very comfortable, warm, well equipped and in a very convenient location for Happoone
    Stayed 3 nights in Mar 2024
    Verified

    10/10 Excellent

    Joseph

    Liked: Cleanliness, room comfort, communication

    Great Villa and Friendly Manager!

    Stayed in Villa A for the weekend and couldn’t be happier with the accommodations, the cleanliness, location and overall comfort. We look forward to staying here again or recommending to those traveling to Hakuba.
    Stayed 2 nights in Oct 2023
    Verified

    10/10 Excellent

    John

    Liked: Cleanliness, room comfort, communication

    Japan Ski Holiday 2025

    Amazing Location in Happo One Hakuba for the Best Ski ⛷️ Trip ever and the Best Snow in over 60 Years 👌🎉🥳
    Stayed 5 nights in Feb 2025
    Verified

    10/10 Excellent

    Antti

    Liked: Cleanliness, room comfort, communication

    Great chalet

    Great location. Fantastis for family of four. All you need. Fantatistic communication with the host.
    Stayed 7 nights in Feb 2024
    Verified

    10/10 Excellent

    Montgomery

    Liked: Cleanliness, amenities, property conditions & facilities, communication
    We loved the Zen Chalets! We stayed in one of the villas. Modern, clean, and well appointed. 4 minute walk to the gondola. Great communication from the management.
    Stayed 3 nights in Mar 2023
    Verified

    10/10 Excellent

    Debbie

    Liked: Cleanliness, amenities, property conditions & facilities, communication
    As a family of four with two kids, skiing for the first time, this was an excellent location. The chalets were perfectly appointed and comfortable. The wash and dryer were a bonus. The team here looked after us brilliantly. Nothing was too much trouble. The communication before, during and after was excellent and they provided us with invaluable information for ski suppliers and getting around. To Sarah, Bellen and Joachim, thanks so much for everything. Loved it. Will be back and would absolutely recommend Zen Chalets.
    Stayed 5 nights in Mar 2024
    Verified

    10/10 Excellent

    Kazuya

    Liked: Cleanliness, amenities, property conditions & facilities, communication
    思ったより調理道具やフリーの飲食があって良かった。歯ブラシないので注意ですね。
    Stayed 1 night in Feb 2025
    Verified

    8/10 Good

    Verified traveller

    Liked: Cleanliness, amenities, property conditions & facilities, communication
    事前のキー番号メールはありませんでしたが清掃管理人がいたので事なきを得ました。通常使用するであろう家電や調理器具は常備されていました。リネンも清潔です。庭には簡易日よけとバーベキューセットも用意されており快適に過ごせました！
    Stayed 1 night in Aug 2021
    Verified

    8/10 Good

    Takashi

    Liked: Communication

    ホスピタリティに感謝!!

    GW休みに家族3名でキャビン1棟-2泊で使用させて頂きました。設備は古い感じが否めず / シャワーが弱い / キッチンが狭くて使用しずらい等の使用感での小さな不満はありましたが、過ごしているうちに慣れ、総じて快適に過ごせました。2日目にBBQをリクエストしたらタープ・コンロから炭・着火剤まですべて準備・設営までしてくれてあり少し感動しました。こちらでも準備して持って行ったのですが食材だけでBBQ⇒花火⇒星空観察まで自宅で過ごすように楽しめました。 またウィンターシーズンにも訪れたいです。※隣の新しい設備が非常に気になりました。
    Stayed 2 nights in May 2021
    Verified

    10/10 Excellent

    Verified traveller

    Liked: Cleanliness, amenities, property conditions & facilities, communication
    とてもキレイで良い宿でした！ 宿前が急な坂道なので、スタッドレスでも四駆でなかったので上がれなくなり、ロードサービス頼みました。 動けない間も、スタッフがスーパーなどに連れて行ってくれてとても助かりました。 また行きたいお宿です。
    Stayed 2 nights in Feb 2021
    Verified

    10/10 Excellent

    Verified traveller

    Liked: Cleanliness, room comfort, communication
    とても綺麗で快適に過ごせました。 白馬八方に近くスキーに向いています。
    Stayed 2 nights in Feb 2021
    Verified

    8/10 Good

    Verified traveller

    Liked: Cleanliness, communication

    Great stay in Hakuba.

    Location was beautiful and worked for 2 adults and 4 children but would be a bit cramped for 6+ adults. The on-site manager was outstanding and responsive. The only two negatives were the steep incline down to the property and this side of the mountain offers no good slope area for beginners. In the winter 4x4 or AWD with chains is required to drive out of the property.
    Stayed 5 nights in Dec 2020
    Verified

    10/10 Excellent

    Austin

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Amazing place to stay!

    Zen chalets was a great place to stay in Hakuba valley. It is a 5 minute walk to the bottom of Happo-one resort and next to many bars and restaurants. The staff was incredibly nice and extremely accomadating. 10/10 would reccomend.
    Stayed 3 nights in Feb 2020
    Verified

    10/10 Excellent

    Julia

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Great and modern place with very nice location!

    Great place to stay for your ski holiday in Hakuba. Very nice, modern and clean house, close to the Happo Gondola and a number of restaurants. The service was absolutely great and the staff is lovely! Will definitely stay here if I come back!
    Stayed 6 nights in Feb 2020
    Verified

    10/10 Excellent

    R

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Modern and smart design. Perfect size for our group of 6. Can’t wait to go back for a longer stay.
    Stayed 1 night in Feb 2020
    Verified

    10/10 Excellent

    Kenneth

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Great location with a short walk to either Happo Gondola or Evergreen ski schools. Family of 4 (kids 8 & 2) fit comfortably. Staff was friendly and helpful with pickup/drop off and even a grocery store run on the first day. Will definitely consider again on a future visit to Hakuba!
    Stayed 4 nights in Jan 2020
    Verified

    10/10 Excellent

    Verified traveller

    Liked: Cleanliness, staff & service, property conditions & facilities
    Top location - great staff and Unique stand alone place
    Stayed 2 nights in Jan 2019
    Verified

    6/10 Okay

    Verified traveller

    Liked: Staff & service

    Cosy chalet

    Affordable self contained chalet. Bedding is enough for 5 adults and 1 kid. It needs a bit of an uplift (carpet and kitchenette). Great dry room.
    Stayed 6 nights in Mar 2018
    Verified

    8/10 Good

    Hiroyuki

    Stayed 2 nights in May 2024
    Verified

    10/10 Excellent

    ATSUSHI

    Liked: Cleanliness, room comfort, communication
    Stayed 1 night in Feb 2021
    Verified

    10/10 Excellent

    Verified traveller

    Stayed 2 nights in Dec 2020
    Verified

    10/10 Excellent

    Hayashi

    Liked: Cleanliness, room comfort, communication
    Stayed 2 nights in Sep 2020
    Verified

    6/10 Okay

    Verified traveller

    Liked: Cleanliness, amenities
    Stayed 1 night in Aug 2020
    Verified

    10/10 Excellent

    PAK YIN BRIAN

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Stayed 4 nights in Feb 2020