Aparthotel

Zenao Appart'hôtels Troyes

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Photo gallery for Zenao Appart'hôtels Troyes

A hotel room with two beds, a dining area with a table and chairs, and a large window with a view of buildings.
A spacious lobby with a staircase, seating area, and large windows.
A modern building with a brick tower, a multi-story structure with balconies, and a courtyard.
A bridge with flower planters and a canal.
A building with a brick facade and multiple windows. There is a garden area with a pathway, a bench, and a table with an umbrella.

Reviews

8.8 out of 10
Excellent

Highlights

  • Onsite parking available
    Convenient and secure on-site parking, a rare amenity in the area.
  • Discover nearby landmarks
    Walk to Seine

Popular amenities

  • Kitchenette
  • Free cots/infant beds
  • Pets allowed (fee applies)
  • Refrigerator
  • Free Wi-Fi in public areas
  • Self-parking available

Explore the area

View map
1 Cours Jacquin, Troyes, 10000
  • Place, Espace Argence
    ‪8 min walk‬
  • Place, Cathédrale St-Pierre et St-Paul
    ‪9 min walk‬
  • Place, Centre de Congrès de l’Aube
    ‪11 min walk‬

Choose your unit

View all photos for Comfort Studio, 1 Double Bed, Accessible, Non Smoking

A minimalist bedroom with a bed, bedside table, lamp, and a hanging clothes rack.

Comfort Studio, 1 Double Bed, Accessible, Non Smoking

  • Canal view
  • 38 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Apartment, 1 Bedroom, Accessible, Non Smoking

A minimalist bedroom with a large bed, a nightstand with a lamp, and a wardrobe.

Comfort Apartment, 1 Bedroom, Accessible, Non Smoking

  • Canal view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Apartment, 2 Single Beds, Accessible, Non Smoking

A bedroom with a bed, bedside table, lamp, and a closet.

Classic Apartment, 2 Single Beds, Accessible, Non Smoking

  • 44 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Studio, 2 Single Beds, Accessible, Non Smoking

A modern bedroom with a large bed, a bedside table with a lamp, a wardrobe, and a window with curtains.

Classic Studio, 2 Single Beds, Accessible, Non Smoking

  • 38 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Apartment, 2 Bedrooms, Balcony

A minimalist bedroom with a large bed, a nightstand with a lamp, and a wardrobe.

Family Apartment, 2 Bedrooms, Balcony

  • City view
  • 90 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

Room

  • Sleeps 10

Room

  • Sleeps 10

Room

  • Sleeps 10

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About this property

Zenao Appart'hôtels Troyes

This smoke-free aparthotel features self parking, concierge services and dry cleaning. WiFi in public areas is free. Other amenities include laundry facilities, a library and a hair salon. Each apartment provides a flat-screen TV with digital channels, plus a kitchenette with a fridge, a stovetop and a microwave. Added amenities include free WiFi, premium bedding and a coffee/tea maker. Housekeeping is available once per stay.
Zenao Appart'hôtels Troyes offers 22 accommodations with coffee/tea makers and free toiletries. Beds feature premium bedding. Flat-screen televisions come with digital channels. Accommodation at this 4-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). A nightly turndown service is provided and housekeeping is offered once per stay. Amenities available on request include hairdryers. Housekeeping is provided on a limited basis.

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 8:00 PM
Late check-in subject to availability
Late check-in fee: EUR 5 for check-in between 8:00 PM and midnight
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: EUR 20

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of EUR 5 per pet, per night
Service animals are welcome, and are exempt from fees
1 total pets

Children and extra beds

Children are welcome
Free cots are available on request at the property

Payment types

  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • An effective city/local tax rate of 4.40 per cent will be charged

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 8 for adults and from EUR 4 for children
  • Self-parking fee: EUR 5 per night
  • Pet fee: EUR 5 per pet, per night
  • Service animals are exempt from fees
  • Late check-in fee: EUR 5 for check-in between 8:00 PM and midnight
  • Late check-out fee: EUR 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Property # 17792111
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and on-site parking
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Seniors-only community.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned

Frequently asked questions

Is Zenao Appart'hôtels Troyes pet-friendly?

Yes, this property allows pets (limit 1 total). There's a fee of EUR 5 per pet, per night. Service animals are exempt from fees.

How much is parking at Zenao Appart'hôtels Troyes?

Self-parking is available for EUR 5 per night.

What time is check-in at Zenao Appart'hôtels Troyes?

Check-in start time: 4:00 PM; check-in end time: 8:00 PM. Late check-in is available from 8:00 PM to midnight for a fee of EUR 5.

What time is check-out at Zenao Appart'hôtels Troyes?

Checkout is at 10:00 AM. Late checkout is available for EUR 20 (subject to availability).

Where is Zenao Appart'hôtels Troyes located?

Located in the heart of Troyes, this aparthotel is within a 15-minute walk of Espace Argence, Museum of Modern Art and Basilique St-Urbain. Église Ste-Madeleine and Centre de Congrès de l’Aube are also within 15 minutes. Troyes Station is 20 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Zenao Appart'hôtels Troyes Reviews

Reviews

8.8

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 296 out of 586 reviews
Rating 8 - Good. 219 out of 586 reviews
Rating 6 - Okay. 44 out of 586 reviews
Rating 4 - Poor. 15 out of 586 reviews
Rating 2 - Terrible. 12 out of 586 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Check-in

8.8/10

Communication

8.0/10

Listing accuracy

Reviews

Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, communication
We like staying here and would stay there again.
Stayed 1 night in Jan 2025
Verified review

6/10 Okay

Good: location with secure parking. Poor: standard and breakfast in an elderly home…
Stayed 1 night in Dec 2023
Verified review

8/10 Good

Liked: Cleanliness, room comfort

Great studio

Very serviceable and clean studio apartment in a quiet neighbourhood just outside of city centre. Loved having the balcony overlooking the river.
Stayed 3 nights in Jul 2023
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Room comfort

Central position

Very basic accommodation however spotlessly clean & very nice staff. Great position, approximately 10 min walk from centre of town. Secure underground car park. Good , inexpensive continental breakfast. Slightly odd that the hotel seemed to be part of a complex with assisted living for elderly!
Stayed 1 night in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Nice large studio apartment in great location. Walking distance to the town centre. Unfortunately the building is in the middle of a building site at the moment. It is however quiet. Would not recommend for mid summer as no aircon but with a fan was ok in cooler times.
Stayed 1 night in Sep 2025
Verified review

6/10 Okay

Liked: Cleanliness
Decent overnight stay. Clean and tidy, great location. Challenging check-in/parking process. No air conditioning. Random selection of kitchenette equipment.
Stayed 1 night in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, room comfort, communication

One night stay enroute to Switzerland

We have stayed here many times enroute to Switzerland. We have always been very pleasedwith everything . However this time the APARTMENT HAD NOT BEEN CHECKED THOROUGHLY as only one small pan, no frying pan, no teaspoons,only one wineglass, no dishes to heat anything in microwave. The overall room was very clean and checkin very quick
Stayed 1 night in Oct 2022
Verified review

4/10 Poor

Disliked: Amenities
Reception was not manned and I missed the instruction to submit arrival details 24 hours in advance so we had to go for a walk and come back later. Apartment was large but not well equipped. I have stayed in much nicer places for a similar price. However, good underground parking and not far to walk into centre of old town. Situated in middle is decaying industrial site which was interesting!
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Well worth a visit

This is the second time we have stayed here and hopefully we will return next year and stay for a longer period. On first seeing the property from the road it appears to be derelict but once you are down the drive there is a new modern building. The original derelict part of the site is now being developed and it will be interesting to see the result. As stated in the details the apartments are part of a sheltered housing scheme for older people but don't let this put you off . The apartments are clean modern an very nicely furnished with windows opening onto,the canal. Parking is 5 euros a night in a secure carpark. The cathedral and town centre is a very short walk away and Troyes is a beautiful old city well worth a visit,
Stayed 1 night in Oct 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, check-in, communication, listing accuracy
Je zit hier in een bejaarden huis, met dito geur, die enkele kamers verhuurd. De kamers lijken niet op de foto, over de banken zit een matras hoes en het kan schoner, kit met schimmel bijvoorbeeld. Er is geen airco, dus zomers zweet je je een bult. Het ontbijt is zeer sober maar oké. Ik zou even verder zoeken….
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Le personnel est très accueillant, souriant et chaleureux. On se sent très bien accueilli. Les chambres sont propres et disposent de tout ce qu'il faut (un peu de vaisselle, un frigo, un micro-onde, ...) Je reviendrai bien volontiers si l'occasion se présente, mais pas en période de canicule ... car les chambres ne sont pas climatisées. Attention c'est à prendre en compte si vous êtes sensibles à la chaleur.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Personnel très serviable et sympathique
Stayed 4 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Établissement paisible et propre Le seul le lit un peu petit
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Bonjour, client régulier, le concepte me plaît et le personnel est très agréable. Un appartement pour le prix d'une chambre c'est excellent et le centre-ville ou les prix sont prohibitifs est à 15 mn à pied. Une grosse cascade ou le bruit de l'eau de la Seine me relaxe et chante à mes oreilles....
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Magnifique !
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Chambre propre
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, communication
L’appartement est spacieux
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, room comfort, communication
Séjour correct Personnel sympathique
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Parfait comme d’hab.. 😀

Résidence mixte près du centre ville, parking souterrain et accueil sympathique. Personnel discret et agréable. On attend avec impatience la fin des travaux.
Stayed 3 nights in May 2025
Verified review

2/10 Terrible

Disliked: Communication

Plus jamais

Décevant
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Je recommande

Appart’hotel bien situé, beaucoup d’espace et très agréable. Bon accueil.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Très bon rapport qualité prix et tres bon acceuil de la part du directeur et de sa collaboratrice.
Stayed 1 night in Feb 2025
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Room comfort

C est plus un hopital qu un hotel...

On est logé dans une maison de retraite, tres bruyant avec un cours d eau agité le long de l etablissement
Stayed 1 night in Nov 2024
Verified review

6/10 Okay

Liked: Amenities, communication
Chambre très vetuste, chambre vue sur travaux 😐 et très bruyante du côté de la cascade.😱 Parking payant L'avantage est d'être près du centre de Troyes Réceptionniste très accueillant 😃
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
…
Stayed 2 nights in Apr 2024