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Phoenix Chalets

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Photo gallery for Phoenix Chalets

In-room dining
Terrace/patio
Exterior
Room
Dining room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free ski shuttle
  • Self-parking included
  • Dog-friendly
  • Kitchen
  • Washer/dryer
  • Air-conditioning
The current price is NZ$709
15 Jun - 16 Jun

Explore the area

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4690-2 Hokujo, Hakuba, Nagano, 399-9301
  • Place, Hakuba Happo-One Ski Area
    ‪7 min walk‬
  • Place, Happo-one Adam Gondola
    ‪11 min walk‬
  • Place, Happo One Sakka Ski Lift
    ‪16 min walk‬

Choose your unit

View all photos for Luxury Chalet, 2 Bedrooms (Phoenix)

Terrace/patio

Luxury Chalet, 2 Bedrooms (Phoenix)

  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Luxury Chalet, 3 Bedrooms (Phoenix)

Bathroom

Luxury Chalet, 3 Bedrooms (Phoenix)

  • 3 bedrooms
  • Sleeps 6
  • 1 Double Bed and 4 Single Beds
  • Free Wi-Fi

View all photos for Luxury Room (Phoenix One)

In-room dining

Luxury Room (Phoenix One)

  • 4 bedrooms
  • Sleeps 8
  • 2 King Beds and 4 Single Beds
  • Free Wi-Fi

View all photos for Family Chalet

A wooden interior with a dining table set for six, a kitchen with white cabinets and appliances, and a view of the outdoors through a door.

Family Chalet

  • 3 bedrooms
  • Sleeps 8
  • 1 Large Twin Bed, 2 Twin Beds and 2 Twin Bunk Beds
  • Free Wi-Fi

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About this property

Phoenix Chalets

Jump on the free ski shuttle for a day on the slopes before returning to Phoenix Chalets for a meal at the restaurant and a drink at the bar/lounge. Additional amenities include ski storage and complimentary wireless Internet access. All 10 soundproofed homes feature free WiFi and espresso makers. Guests can enjoy deep soaking bathtubs, and other standard amenities include kitchens with fridges and ovens.
Phoenix Chalets offers 10 air-conditioned accommodations with washers/dryers and espresso makers. Rooms open to balconies. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a separate bath and shower with a deep soaking bath, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Smart televisions come with digital channels and Netflix. Additionally, rooms include complimentary bottles of water and coffee/tea makers.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 6:00 PM

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before 10 AM

Contactless check-out

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

The front desk is open daily from 7 AM - 10 PM

Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of JPY 25000 per pet, per stay

Service animals are welcome, and are exempt from fees

Welcoming dogs only

1 total (up to 15 kg per pet)

Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available.

Cots (infant beds) are available for JPY 4500 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately JPY 3500 for adults and from JPY 1750 for children
  • Pet fee: JPY 25000 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: JPY 4500 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Property # 19252597
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned

Frequently asked questions

Is Phoenix Chalets pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 15 kg per pet. There's a fee of JPY 25000 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Phoenix Chalets?

As of 15 May 2026, prices found for a 1-night stay for 2 adults at Phoenix Chalets on 15 June 2026 start from NZ$709, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Phoenix Chalets?

Self-parking is free at this property.

What time is check-in at Phoenix Chalets?

Check-in start time: 4 PM; check-in end time: 6:00 PM.

What time is check-out at Phoenix Chalets?

Checkout is at 10 AM.

Where is Phoenix Chalets located?

Located near the slopes, this Hakuba holiday home is within a 10-minute walk of Happo Information Center and Hakuba Happo-One Ski Area, and is convenient for winter sports, such as skiing lessons and snowshoeing. Happo-one Adam Gondola and Happo One Sakka Ski Lift are also within 15 minutes.

Phoenix Chalets Reviews

Reviews

9.4

Exceptional

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 4 out of 6 reviews
Rating 8 - Good. 2 out of 6 reviews
Rating 6 - Okay. 0 out of 6 reviews
Rating 4 - Poor. 0 out of 6 reviews
Rating 2 - Terrible. 0 out of 6 reviews

9.2/10

Cleanliness

7.0/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

10/10

Communication

Reviews

Verified

10/10 Excellent

Masatoshi

Liked: Amenities, property conditions & facilities, communication
外資系かな？と思いきや嬉しい対応をしてくれる素晴らしい施設でした。 プレゼントのお米が美味しくてさらに感動しました！ 焼き鳥屋さんのお料理もとても美味しかったです！
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

TAKA

Liked: Cleanliness, amenities
施設も新しく非常に快適でした。
Stayed 2 nights in Jul 2020
Verified

8/10 Good

K.Takahashi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
バーベキューの夕食付きで、炭も全て用意されており、食べきれないくらいの食材で満足しました。ベッドルームにエアコンがなく少し暑かったですが、夜中は涼しく快適です。
Stayed 3 nights in Aug 2019
Verified

8/10 Good

Yuichiro

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Jul 2020
Verified

10/10 Excellent

hideki

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

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