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The Reef Retreat

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Photo gallery for The Reef Retreat

An aerial view of a beach with clear turquoise waters and a sandy shore lined with palm trees.
A modern hotel room with a large bed, a desk with a telephone, a chair, and a balcony with a table and chairs.
A resort entrance with a sign reading "The Reef Retreat Palm Cove."
A pathway leading to a building surrounded by tropical vegetation.
A spacious living area with a sofa, a dining table, and a kitchen area with a sink and cabinets.

Reviews

9.0 out of 10
Wonderful

Highlights

  • The great outdoors
    Guests love the outdoor space here.
  • Outdoor pool
    The outdoor pool is a refreshing retreat under the open sky - a rare gem in this area.
  • Centrally-located
    You're never far from where you need to be with this convenient location.

Popular amenities

  • Outdoor pool
  • Spa pool on site
  • Self-parking included
  • Laundry room
  • Air-conditioning
  • Barbecue

Explore the area

View map
10-14 Harpa Street, Palm Cove, QLD, 4879
  • Place, Palm Cove Beach
    ‪1 min walk‬
  • Place, Vie Spa Palm Cove
    ‪11 min walk‬
  • Place, Clifton Village Shopping Centre
    ‪3 min drive‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪26 min drive‬

Choose your unit

View all photos for Standard Studio Suite (Spa)

A compact kitchen with a microwave, wooden cabinets, and a dining area with a round table and wicker chair.

Standard Studio Suite (Spa)

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio Standard Spa Suite

A hotel room with a bed, a desk with a computer, a chair, a balcony, and a ceiling fan.

Studio Standard Spa Suite

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Escape Package - Standard Spa

A hotel room with a bed, a desk with a computer, a chair, a balcony, and a ceiling fan.

Escape Package - Standard Spa

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for 3 Bedroom Townhouse

A modern building with a pool, featuring a light blue exterior, a balcony with blue railings, and a small garden area with a bench.

3 Bedroom Townhouse

  • 180 sq m
  • 3 bedrooms
  • Sleeps 7
  • 2 King Beds and 2 Single Beds
  • Free Wi-Fi

View all photos for Family Apartment

A modern living room with a sofa, TV, and dining area with a table and chairs.

Family Apartment

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 1 Single Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Apartment, 3 Bedrooms

A modern kitchen with white cabinets, a Bosch dishwasher, and an oven.

Family Apartment, 3 Bedrooms

  • 3 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 2 Large Single Beds
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

A neatly arranged hotel room with a bed, bedside table, lamp, chair, window with blinds, and an air conditioning unit.

Suite, 1 Bedroom

  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Studio

A neatly made bed with a green headboard, a bedside lamp, and decorative pillows.

Studio

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Apartment, 2 Bedrooms

A spacious living area with two sofas, a coffee table, and a kitchen in the background.

Apartment, 2 Bedrooms

  • Garden view
  • 119 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 4 Single Beds
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms

A hotel room with a bed, bedside table, and a view of the adjacent room.

Suite, 2 Bedrooms

  • 116 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds OR 4 Single Beds
  • Free Wi-Fi

View all photos for Superior Suite (Spa)

A hotel room with a bed, nightstands, a table, chairs, and a balcony with a view of greenery.

Superior Suite (Spa)

  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Room

  • Sleeps 10
  • Free Wi-Fi

Room

  • Sleeps 10
  • Free Wi-Fi

Room

  • Sleeps 10
  • Free Wi-Fi

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About this property

The Reef Retreat

Along with an outdoor pool, this smoke-free aparthotel has a hot tub and dry cleaning. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, a library and tour/ticket assistance. Each apartment offers free WiFi, a microwave and a Smart TV with digital channels. Additional amenities include a stovetop, a ceiling fan and a hairdryer. Weekly housekeeping is available.
The Reef Retreat offers 32 air-conditioned accommodations with a hairdryer and an iron/ironing board. 55-inch Smart televisions come with digital channels.

Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include free toiletries and a ceiling fan. Housekeeping is provided on a weekly basis.

An outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 5:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open Monday - Friday (8:00 AM - 5:30 PM) and Saturday - Sunday (9 AM - 2:00 PM)
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 5:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 40.0 per day.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: AUD 27 per person (one-way)
  • Airport shuttle fee per child: AUD 14 (one-way), (from 4 to 11 years old)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: AUD 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Property # 2650462
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned

Frequently asked questions

Does The Reef Retreat have a pool?

Yes, this property has an outdoor pool.

Is The Reef Retreat pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Reef Retreat?

Self-parking is free at this property.

What time is check-in at The Reef Retreat?

Check-in start time: 2 PM; check-in end time: 5:30 PM. Late check-in is available during limited hours.

What time is check-out at The Reef Retreat?

Checkout is at 10 AM.

Does The Reef Retreat provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of AUD 27 per person applies.

Where is The Reef Retreat located?

Located in Palm Cove, this aparthotel is 1 mi (1.6 km) from Palm Cove Beach, and within 9 mi (15 km) of James Cook University and Skyrail Rainforest Cableway Station. Wildlife Sanctuaries & Zoos is 18.7 mi (30.1 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

The Reef Retreat Reviews

Reviews

9.0

Wonderful

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 287 out of 519 reviews
Rating 8 - Good. 174 out of 519 reviews
Rating 6 - Okay. 41 out of 519 reviews
Rating 4 - Poor. 15 out of 519 reviews
Rating 2 - Terrible. 2 out of 519 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Check-in

8.8/10

Communication

8.4/10

Listing accuracy

Reviews

Verified review

10/10 Excellent

Alison

Liked: Cleanliness, check-in, communication, listing accuracy
Beautiful accommodation with everything you need in a gorgeous location. Really appreciated the 2 bedroom 2 bathroom setup which allowed us to have the space and privacy we needed
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Raelene

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff were supportive and accommodating. We enjoyed our stay.
Stayed 5 nights in Dec 2025
Verified review

8/10 Good

Amanda

We had a great relaxing stay
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Gaylene

Liked: Cleanliness, amenities, property conditions & facilities, communication
We absolutely loved our room on the 1st floor overlooking the pool. It was quiet, staff extremely helpful and so easy to walk everywhere
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

gregory william

Liked: Cleanliness, property conditions & facilities, communication
Great locatiom Also very functional Very good
Stayed 7 nights in Nov 2025
Verified review

10/10 Excellent

Kirsty

Liked: Cleanliness, amenities, property conditions & facilities, communication
It was in a great location, very easy walk to beach and shops. Great size rooms, very clean
Stayed 7 nights in Sep 2025
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Great location next to beach , pool and spa are amazing! Staff and friendly and polite. Would go again.
Stayed 6 nights in Jul 2025
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities, communication
Really enjoyed our stay here. Comfortable beds, all mod cons, lovely outdoor heated pool and jacuzzi. Great location, would recommend.
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

YUKI

Liked: Cleanliness, amenities, property conditions & facilities
It was the perfect place to relax with the kids, taking walks in the sea or swimming in the pool.
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very clean and well run. Helpful staff, great location with everything you need. Would stay again and recommend to others 5*
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Jamie Lee

Liked: Cleanliness, property conditions & facilities, communication
The staff were very friendly. The rooms were lovely and clean. The sound of nothing but nature throughout the night was awesom and just a 30 second walk to the esplanade where you will find something delicious to eat.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Adam

Liked: Cleanliness, property conditions & facilities, communication
This property and its sheltered garden courtyard was indeed a ‘retreat’ from the wind warning. We enjoyed our stay.
Stayed 5 nights in Sep 2025
Verified review

6/10 Okay

Garrett

Disliked: Property conditions & facilities, communication
Great location and clean, although needs some maintenance
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities, communication
Well equipped and very close to restaurants and the beach.
Stayed 3 nights in Jun 2025
Verified review

8/10 Good

siddharth

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
A lovely place to stay with beautiful surroundings. However, the service was somewhat limited — amenities such as tea, coffee, soap, and shampoo were not replenished regularly and had to be requested. Aside from that, it’s a wonderful spot for a stay
Stayed 5 nights in Dec 2025
Verified review

8/10 Good

Rhonda

Liked: Cleanliness, amenities, property conditions & facilities, communication
Enjoyed our week, great location.. would definitely stay again
Stayed 7 nights in Aug 2022
Verified review

10/10 Excellent

Delecia

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful place to stay 🙏 Great position and beautiful setting.
Stayed 8 nights in Nov 2022
Verified review

6/10 Okay

vito

Liked: Communication
Disliked: Listing accuracy
It was dated
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Darren

Liked: Cleanliness, communication
Nice place in a great location. Rooms abit dated but clean and fine for what we needed
Stayed 3 nights in Jun 2025
Verified review

8/10 Good

Janine

Liked: Cleanliness, amenities, property conditions & facilities, communication
Well appointed appartments- very comfortable, central to everything. Will definitely return!
Stayed 5 nights in Oct 2025
Verified review

10/10 Excellent

Peter

Liked: Cleanliness, property conditions & facilities, communication
Very pleasant
Stayed 3 nights in Oct 2025
Verified review

8/10 Good

Lesley

Liked: Cleanliness, amenities, property conditions & facilities
Great location, nice pool, quality fittings etc.
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Vanessa

Liked: Cleanliness, amenities, communication
We had a lovely big room , bed , balcony with a kitchen , we didn’t have a view , we went swimming , did yoga Saturday morning on the beach and went to the Palm cove market Sunday . A lovely weekend away
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Jane

Liked: Cleanliness, room comfort, communication

Great location, nice hotel

Relaxed, good quality, fantastic location, everything we needed for a weekend break.
Stayed 2 nights in Aug 2022
Verified review

10/10 Excellent

Phillip Paul

Liked: Cleanliness, property conditions & facilities, communication
Awesome place to relax and unwind
Stayed 7 nights in Sep 2025

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