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Apartment

Hotel y Suites Axolotl

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Photo gallery for Hotel y Suites Axolotl

Exterior
Terrace/patio
Front of property
Room
Dining room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Self-parking included
  • Pets stay free
  • Barbecue
  • Garden
  • Free Wi-Fi
  • Barbecue

Explore the area

View map
Matamoros Toltempan, Chignahuapan, PUE, 73300
  • Place, Basilica of the Immaculate Conception
    ‪8 min walk‬
  • Place, Chignahuapan Downtown Park
    ‪8 min walk‬
  • Place, Casa del Axolote
    ‪8 min walk‬

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    Frequently asked questions

    Is Hotel y Suites Axolotl pet-friendly?

    Yes, this property allows cats and dogs (limit 1 total). Some restrictions may apply, so please contact the property for more details.

    How much is parking at Hotel y Suites Axolotl?

    Self-parking is free at this property.

    What time is check-in at Hotel y Suites Axolotl?

    Check-in start time: 3:00 PM; check-in end time: 8:00 PM. After-hours check-in is not available.

    What time is check-out at Hotel y Suites Axolotl?

    Checkout is at noon.

    Where is Hotel y Suites Axolotl located?

    Situated in Chignahuapan, this apartment building is 17.1 mi (27.5 km) from Piedras Encimadas Valley.

    Can I cancel my reservation for free and receive a full refund?

    Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

    Reviews

    Reviews

    8.6

    Excellent

    Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
    Learn moreOpens in a new window
    Rating 10 - Excellent. 38 out of 63 reviews
    Rating 8 - Good. 14 out of 63 reviews
    Rating 6 - Okay. 5 out of 63 reviews
    Rating 4 - Poor. 0 out of 63 reviews
    Rating 2 - Terrible. 6 out of 63 reviews

    8.8/10

    Cleanliness

    7.0/10

    Staff & service

    8.8/10

    Amenities

    8.6/10

    Property conditions & facilities

    9.0/10

    Communication

    Reviews

    Verified

    10/10 Excellent

    Gabriel

    Liked: Cleanliness, amenities, property conditions & facilities, communication
    Nice hotel to spend the night!
    Stayed 1 night in Dec 2024
    Verified

    10/10 Excellent

    Leoncio Guillermo

    Liked: Cleanliness, property conditions & facilities, communication
    Exelente
    Stayed 2 nights in Aug 2025
    Verified

    6/10 Okay

    Viroun

    Liked: Property conditions & facilities, communication
    Just ok
    Stayed 1 night in Jun 2024
    Verified

    10/10 Excellent

    Marcos

    Liked: Cleanliness, amenities, property conditions & facilities, communication
    Fabuloso
    Stayed 2 nights in Feb 2024
    Verified

    6/10 Okay

    Andre

    Liked: Cleanliness, property conditions & facilities, communication
    Disliked: Amenities
    This property is new and kept clean. The photos are beautiful. They provide great bedding and towels. There is good hot water, but water pressure is low. There is a great kitchen, but no cook wear or utensils which renders it useless. There is no heat or air conditioning. We visited in January and it gets very cold there in the winter. We brought a small heater, so we were comfortable enough, but without the heater we would have been warmer outside. I would stay there again, but I would travel with all I need to be comfortable there and I might try to find a place with air conditioning if it was a warm time of year.
    Stayed 2 nights in Jan 2025
    Verified

    8/10 Good

    Marco

    Liked: Cleanliness, property conditions & facilities, communication
    La habitación muy limpia y cómoda trato excelente
    Stayed 1 night in Dec 2025
    Verified

    6/10 Okay

    Jose

    Liked: Cleanliness, communication
    La habitación en general está bien pero si considero que tienen opciones de mejorar, la regadera en mal estado falta de toallas al llegar a la habitación.
    Stayed 1 night in Dec 2025
    Verified

    10/10 Excellent

    Hirokazu

    Liked: Cleanliness, amenities, communication
    Me gustó.
    Stayed 1 night in Jan 2026
    Verified

    8/10 Good

    Alondra

    Liked: Cleanliness, property conditions & facilities, communication
    Habitación sencilla, pero cómoda, lo único que no me agrado fue que estaba muuuy fría, aunque nos dieron cobijas extra. Y también aclarar que no esta en el centro, más bien a 10 u 11 cuadras.
    Stayed 1 night in Jan 2026
    Verified

    10/10 Excellent

    Oscar

    Liked: Cleanliness, amenities, communication
    Excelente ubicación, habitaciones 👌, instalaciones perfectas
    Stayed 2 nights in Jan 2026
    Verified

    2/10 Terrible

    Héctor Francisco

    Disliked: Cleanliness, amenities, property conditions & facilities, communication
    Reserve y resultó que llegué y el Hotel estaba cerrado… el chico por teléfono realmente muy amable, me atendió y ayudó a buscar otro sitio de hospedaje para mi familia.
    Stayed 1 night in Jan 2026
    Verified

    10/10 Excellent

    Kevin

    Liked: Cleanliness, amenities, property conditions & facilities, communication
    Habitación limpia y cómoda
    Stayed 1 night in Dec 2025
    Verified

    8/10 Good

    Arturo

    Liked: Cleanliness, amenities, property conditions & facilities, communication
    Habitación en buenas condiciones, buena atención del personal, buena ubicación, solo un comentario por la del balcón entra aire( frio) y se metió agua por la parte de abajo. Solo opinión sería bueno tuvieran servicio de cafetería.
    Stayed 2 nights in Nov 2025
    Verified

    10/10 Excellent

    Reynaldo

    Liked: Cleanliness, amenities, communication
    Limpieza y el servicio del personal
    Stayed 1 night in Nov 2025
    Verified

    8/10 Good

    César Leandro

    Liked: Cleanliness, amenities, property conditions & facilities, communication
    Excelente limpieza
    Stayed 1 night in Sep 2025
    Verified

    8/10 Good

    Marco

    Liked: Cleanliness, amenities, property conditions & facilities, communication
    Lugar limpio y tranquilo
    Stayed 1 night in Oct 2025
    Verified

    8/10 Good

    María del Pilar

    Liked: Cleanliness, room comfort, communication
    Todo muy bien... lo único fue una falta de comunicación o claridad en cuanto al cuarto elegido. Se portaron muy bien al hacernos el cambio correspondiente. Todo bien
    Stayed 1 night in Aug 2025
    Verified

    6/10 Okay

    Anai

    No tenían la habitación a tiempo nunca me pasaron la clave del wifi cuando le hicieron la limpieza ala habitación no colocaron papel higiénico ni toallas limpias tuve que bajar yo por todo las almohadas están horribles y al final me querían cobrar un cargo adicional por mi hija menor cuando claramente en la aplicación yo coloque que llevaba un menor de edad
    Stayed 2 nights in Aug 2025
    Verified

    10/10 Excellent

    andrea

    Liked: Cleanliness, property conditions & facilities, communication
    Un hotel muy agradable
    Stayed 2 nights in Aug 2025
    Verified

    10/10 Excellent

    Manuel

    Liked: Cleanliness, property conditions & facilities, communication
    Muy bonito
    Stayed 1 night in Aug 2025
    Verified

    10/10 Excellent

    Nanci

    Liked: Cleanliness, amenities, property conditions & facilities, communication
    Súper comoda, muy limpia , la atención fue excelente
    Stayed 2 nights in Aug 2025
    Verified

    10/10 Excellent

    Leonel

    Liked: Cleanliness, amenities, property conditions & facilities
    Excelente estancia, departamento muy limpio, también muy económico. Muy recomendable.
    Stayed 1 night in May 2025
    Verified

    8/10 Good

    Elvis

    Liked: Cleanliness, amenities, property conditions & facilities, communication
    Muy bien
    Stayed 2 nights in Apr 2025
    Verified

    10/10 Excellent

    GUADALUPE

    Liked: Cleanliness, room comfort, communication
    EL LUGAR ES MUY BUENO Y BONITO Y LA ETENCION MUY BUENA, LO UNICO QUE NO ME GUSTO ES QUE POR EL TIPO DE PISO QUE TIENE ES MUY FRIA LA HABITACION, PERO TODO LO DEMAS MUY BIEN
    Stayed 2 nights in Apr 2025
    Verified

    8/10 Good

    Yara

    Liked: Cleanliness, amenities, property conditions & facilities
    ES UNA PROPIEDAD QUE ESTA EN UN LUGAR CON POCAS CONSTRUCCIONES AL REDEDOR EL INTERNET NO LLEGA BIEN A LAS HABITACIONES Y NUNCA PUDE USAR EL SERVICIO DE TELEVISIÓN POR LA SEÑAL
    Stayed 1 night in Feb 2025