Aparthotel

HOTEL MASTAY jingumichi

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Photo gallery for HOTEL MASTAY jingumichi

A modern kitchen with a central island, a dining area with a round table and chairs, and a living area with a sofa and a coffee table.
A hotel room with two beds, a large window, and a flat-screen TV.
A modern dining area with a round wooden table, chairs, and a central decorative bowl.
A modern dining area with a round table, dark wood finish, and a unique centerpiece.
A corridor with stone walls and a tiled floor, leading to a brightly lit interior space.

Reviews

9.6 out of 10
Exceptional

Highlights

  • Family fun awaits
    Top-rated for families.
  • Your private spa moment
    A rare find — soak and unwind in the jetted bathtub.
  • Centrally-located
    You're never far from where you need to be with this convenient location.
  • Discover nearby landmarks
    Walk to Kawaramachi Street

Popular amenities

  • Full-service spa
  • Cooked-to-order breakfast for a fee
  • Free cots/infant beds
  • Kitchen
  • Washer/dryer
  • Air-conditioning

Explore the area

View map
Higashiyamaku Ebisucho 159, Kyoto, Kyoto, 605-0033
  • Place, Lake Biwa Canal
    ‪3 min walk‬
  • Place, Heian Shrine
    ‪8 min walk‬
  • Place, Yasaka Shrine
    ‪10 min walk‬
  • Airport, Osaka (ITM-Itami)
    ‪59 min drive‬

Choose your unit

View all photos for Quad Double Bed Suite

A modern kitchen with a built-in island, a dining area with a round table and chairs, and a living area with a sofa and a coffee table.

Quad Double Bed Suite

  • 90 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds

View all photos for Economy Twin Room

A hotel room with two beds, a kitchenette, and a bathroom.

Economy Twin Room

  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Quad Room

A hotel room with two beds, a sofa, a desk, and a wall-mounted lamp.

Quad Room

  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Large Single Beds

View all photos for Luxury Twin Room AO TYPEA

A hotel room with a large bed, a wall with a wavy pattern, a hanging chair, and a small table with a lamp.

Luxury Twin Room AO TYPEA

  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Luxury Twin Room AO TYPEC

A modern hotel room with a bed, a round wooden table, a sofa, a TV, and a kitchenette.

Luxury Twin Room AO TYPEC

  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Luxury Twin Room AO TYPEB

A modern hotel room with a blue sofa, a wooden dining table, and a kitchenette.

Luxury Twin Room AO TYPEB

  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds

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Frequently asked questions

Is HOTEL MASTAY jingumichi pet-friendly?

No, pets are not allowed at this property.

How much is parking at HOTEL MASTAY jingumichi?

Limited spots are available.

What time is check-in at HOTEL MASTAY jingumichi?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at HOTEL MASTAY jingumichi?

Checkout is at 11:00 AM.

Where is HOTEL MASTAY jingumichi located?

Located in Higashiyama Ward, this spa aparthotel is within a 15-minute walk of Lake Biwa Canal, Yasaka Shrine and Shijo Street. Pontocho Alley and Kawaramachi Street are also within 1 mile (2 km). Higashiyama Station is only a 3-minute walk and Keage Station is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

HOTEL MASTAY jingumichi Reviews

Reviews

9.6

Exceptional

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 41 out of 45 reviews
Rating 8 - Good. 1 out of 45 reviews
Rating 6 - Okay. 2 out of 45 reviews
Rating 4 - Poor. 0 out of 45 reviews
Rating 2 - Terrible. 1 out of 45 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

10/10

Check-in

9.4/10

Communication

10/10

Listing accuracy

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
We had a great stay! Great location, the staff was very friendly and helpful, our room was very nice!
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
The location is excellent, surrounded by classic tourist attractions. The rooms are spacious, the staff are very polite, and the ramen shop downstairs is delicious.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, communication
We had an excellent stay, room was extremely large, very clean and the bathroom was amazing!
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Wonderful stay with all the amenities for a family of four. Additional fee of Y1000/day for parking which is reasonable.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Staff were extremely professional, courteous, and welcoming!
Stayed 7 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, communication
Room was super clean, well appointed, and in perfect order. Neighborhood is excellent for walking, eating, and very close to multiple subway and bus lines. 11/ 10 will stay again.
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Kyoto Family Vacation

We truly enjoyed our stay at Hotel Mystay. The staff was super friendly and accommodating, the room fit our family if 6 perfectly and the Hotel is in a great location!
Stayed 8 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Laundry in the room was amazing. Super helpful staff. Amazing spot with lots to do around.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
I loved this hotel. It had the best bathtub I have ever used in Japan. The layout of the room was great. It was very quiet and the bed was very comfortable. I highly recommend this hotel!
Self filling bath
Wet room
Living/dining room
Combo washer dryer was great
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Great Stay

Very spacious and comfortable space, well-equipped for daily life, great location
Stayed 3 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
This was a great stay in Kyoto. The room was huge which was a nice change compared to our other stays. The washer and dryer in the room was also a nice touch. Walkable to temples, shops and restaurants. I would stay here again
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
This has everything you need for a short stay and is in a nice neighbourhood with a Lawson next door. We chose the location as we had an event at Rohm Theatre. It was an easy walk to the theatre and nearby shrine. Room was clean and spacious with own laundry, kitchenette and loved the bathroom. Water pressure was amazing! Whilst not in the centre of Kyoto it had great transport connections. We used the bus a lot. Thank you for a great stay!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
We are a family of four, three adults and one older teen. We really enjoyed our stay at this property. Fantastic amenities in the rooms and the location was amazing. Highly recommend for your trip to Kyoto
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Amenities
Lovely hotel, with polite and helpful staff. Really useful to have a washing machine in the room. Beds were comfortable and the shower had warm water.
Stayed 5 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Hotel Mastay Jingumichi was great, rooms spacious by Japanese standards, clean and comfortable, everything modern and updated. Staff were always patient, super helpful.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, communication
Amenities - well stocked. Service - the check in process was smooth with the FO Team being friendly and accommodating. Location - within walking distance to our halal eateries, so its not a problem. Area - Lawson is a must visit everyday.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Big room for our family of 4. Washer dryer was helpful. Super friendly front desk staff. Close to the subway and all food options you could desire.
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Perfect for a family of four. Beds were great, the space was plenty (especially for Japan), and it had great amenities like a washer/dryer, separate toilet and bathroom. And full kitchen. The location was also great: near a subway line and also close to the philosophers walk. Lawsons downstairs also helped This is a place for travelers who want higher end accomodations but don't need onsite facilities like a restaurant
Stayed 6 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The shower room and bathroom not close to each other. There is a washing machine inside but the dryer makes ur clothes wrinkles.
Stayed 8 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
First and foremost, the staff were very helpful and also spoke excellent english. Any time you are in another country, you should not take it for granted that you will have an easy time communicating, and my review would still be 5 stars without it. Staff are able to assist with restaurant reservarions, transportation, and luggage courier services. A short walk from the subway, transport to kyoto station and nara were simple. Short walk to multiple temples. Short walk to pontocho dining street and lots of other hreat restaurants.
Stayed 4 nights in Sep 2023
Verified review

6/10 Okay

Liked: Cleanliness, room comfort
Disliked: Communication

Over-rated establishment

On duty staff could not communicate in English on check-in. When asked if we could use the bathroom when picking up our luggage prior to leaving Kyoto on check-out, the female staff on duty refused and said no. Told me that Mastay only has bathroom in suite and staff bathroom could not be used by hotel guests.
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
We were a little surprised how well this hotel was rated. It wasn't bad, just not as exceptional as the ratings reflect. There were only 2 pillows in the room, and when I ask for more the staff informed me there were none. At a hotel? No pillows? The room was clean enough, but not spotless. There were dirty spots on the carpet and visible dust on furniture. However, it's not a bad place. So it's tricky to rate. The location is great and it's quiet and safe. The room is spacious for Japanese standards and the shower is amazing. It was wonderful having our own washing machine. There was no iron however.
Stayed 5 nights in Nov 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, communication
At first glance the room looked clean but it was so dusty that if you touched the curtains you would get dust in your eyes! We got so sick in that room due to high dust! There are rips in the carpeting! The pillows are like rocks! I took a pot out of the draw to make pasta for my kids, the bottom on the outside was covered in grease! We were paying double the rate that other guests were paying, we spoke to them about upgrading us since we were paying top dollar, they were not interested and appeared to be hostile! I don’t like this hotel but we loved all the other hotels we stayed in in Japan
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Amenities, property conditions & facilities, communication
This was a spacious, comfortable and unique property in a good location. It was immaculately clean. There is a Lawson store next door and a number of good restaurants nearby. It is in walking distance to the Heian Shrine and Nanzenji Temple. Bus stops are just outside and subway stations are very close. The hotel is on a busy street, but the room is well insulated and very quiet. It has a washing machine that is supposed to also function as a dryer, but we didn’t have much luck with the dryer part. There is an enclosed balcony where you can hang clothes to dry, as well as a big closet and a pole in the bathroom. The staff was polite and competent enough in English to be helpful. Taxis had a hard time finding it and I began to use the Higashiyama Hotel across the street as a recognizable landmark.
Stayed 4 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
A fully equipped and comfortable serviced apartment, complete with an in-unit washer and dryer located in the bathroom. I really appreciated the modern tech features in the bathtub and toilet—they were a nice touch. The infant cot provided was clean and cozy, and they even included a diaper bin, which was very thoughtful. However, there were a few downsides. The room didn’t offer much of a view, and the hanging lamp above the wall art in the living area was quite obstructive—I bumped into it multiple times. Additionally, the layout lacks separation between the bedroom and the kitchen/living space. This means if you cook, the smell lingers throughout the entire apartment. And once the baby is asleep, it’s hard to do anything else since there’s no door to block light or noise from the living area.
Stayed 4 nights in Apr 2025