Aparthotel

Valhalla Residence by Biwa

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Photo gallery for Valhalla Residence by Biwa

A spacious living area with a large hot tub, a sofa, and a wooden chair.
A modern hotel with a swimming pool, outdoor seating, and lush greenery.
A modern kitchen with a large island, bar stools, a stainless steel refrigerator, and a window providing a view of the outdoors.
A spacious living area with a large sofa, a coffee table, and a wicker chair. A hammock is suspended from the ceiling, and a sliding glass door leads to a kitchen area.
A spacious living area with a hot tub, a sofa, and a dining table.

Reviews

9.6 out of 10
Exceptional

Highlights

  • Dive into relaxation
    Unwind in the top-rated pool, your perfect spot for relaxation.
  • Beach equipment
    A rare find — beach equipment ready to go for your days by the sea.

Popular amenities

  • In-room massage available
  • 24-hour airport shuttle available
  • Outdoor pool
  • Free cots/infant beds
  • Barbecue
  • Free Wi-Fi in public areas

Explore the area

View map
C. Lirio Mz 20 Lt21 Esq. C. Palma, Tulum, QROO, 77760
  • Place, Hospital de Tulum
    ‪4 min drive‬
  • Place, Dos Aguas Park
    ‪5 min drive‬
  • Place, Tulum Mayan Ruins
    ‪13 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪63 min drive‬

Choose your unit

View all photos for Classic Apartment, 1 King Bed with Sofa bed

A modern living room with a grey sofa, a blue armchair, a wooden coffee table, a flat-screen TV mounted on the wall, and a ceiling fan.

Classic Apartment, 1 King Bed with Sofa bed

  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Family Apartment, 2 Bedrooms, Balcony, Garden View

A bedroom with a large bed, a wooden chair, and a balcony with a view of trees.

Family Apartment, 2 Bedrooms, Balcony, Garden View

  • 125 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed, 2 Large Single Beds and 1 Queen Sofa Bed

View all photos for Luxury Penthouse, 2 Bedrooms

A modern bedroom with a bed, a TV, and a balcony with a view.

Luxury Penthouse, 2 Bedrooms

  • 200 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Apartment, 2 Bedrooms, Pool View

A modern kitchen with a central island, bar stools, and a ceiling fan.

Superior Apartment, 2 Bedrooms, Pool View

  • 125 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

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The price is NZ$505
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includes taxes & fees
20 Aug - 22 August 2027
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Frequently asked questions

Does Valhalla Residence by Biwa have a pool?

Yes, this property has an outdoor pool.

Is Valhalla Residence by Biwa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Valhalla Residence by Biwa?

Self-parking is free at this property.

What time is check-in at Valhalla Residence by Biwa?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Valhalla Residence by Biwa?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Valhalla Residence by Biwa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 4400 per vehicle applies.

Where is Valhalla Residence by Biwa located?

Situated in Tulum, this aparthotel is 1.7 mi (2.7 km) from Cenote Calavera and 2.9 mi (4.7 km) from Gran Cenote. Tulum Mayan Ruins and Playa Ruinas are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Valhalla Residence by Biwa Reviews

Reviews

9.6

Exceptional

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 57 out of 66 reviews
Rating 8 - Good. 6 out of 66 reviews
Rating 6 - Okay. 1 out of 66 reviews
Rating 4 - Poor. 1 out of 66 reviews
Rating 2 - Terrible. 1 out of 66 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.2/10

Amenities

10/10

Property conditions & facilities

7.4/10

Check-in

9.6/10

Communication

8.4/10

Listing accuracy

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Absolutely perfect! Kids loved the pool too
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Really nice quiet place to stay.
Stayed 6 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
reception was there during check-in, very nice and helpful. everything was fast and convenience. the place itself is very safe and quite. if driving, there's a gate check-in - need to let them know it's an hotel stay for them to let pass. would stay here again next time in tulum. Parking available onsite which is nice
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Lovely place.
Stayed 8 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Its a beatiful.hotel in a quite area. Nice and big rooms with all your needs.
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Amenities, property conditions & facilities, communication
Really nice place, quiet and super clean.
Stayed 6 nights in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful place to stay and receptionist is caring and attentive to making sure you feel comfortable and explaining everything.
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
It’s a beautiful place
Stayed 10 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice modern long stay residences. Full kitchen setup. good for family stays and group stays.
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
The hostess was REALLY nice and accommodative. She gave valuable recommendations for grocery stores/ restaurants that we liked.
Stayed 7 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Best place in Tulum! Safe and Chill!

Dumbfounded, how beautiful this place was! I was just passing through for a few days in Tulum and it was a great place to land and the service was awesome!
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Excellent Location and Host

It was a great place, safe location, easy access 25/7, not too far from Centro Tulum, a car rental was ideal for us, as we had the opportunity to visit many Tulum gems around the area, Host was was so gracious, in helping with day to day things, and overall was a very stress free place to stay, a cab ride not too bad, but weekly car rental was great to go to ruins, cenote, and beach daily, and made the trip. Very clean and friendly place.
Stayed 11 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Its a beatiful hotel in a quite area. Nice and big rooms with all your needs. Includes kitchen and huge refrigerator
Stayed 1 night in Jan 2024
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, communication
Anntoinetta is very accommodating. My second visit to Valhalla Residence.Nice building and upkept.
Stayed 10 nights in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Quiet and in a guarded area. Clean. Staff was friendly. Beds are hard. No coffee etc.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
The reception of the staff and Antoinette were professional, kind and very helpful. The property is very quiet, safe, very beautiful and the rooms were very spacious. I look forward to my next trip there. I highly recommend the Valhalla Residence. Thank you! Steve
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Antonietta, the manager, is the loveliest person. She went out of her way to make our stay a pleasurable one (specially after the Amira Central 305 fiasco). I recommend Valhalla Residence as your choice for a Tulum stay 👍
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Great residential apartments

Our family loved staying at Valhalla. It was a bit hard to find at first but easy after the first day. The rooms are large, clean and well-maintained. The pool is unusually large for a short-stay building. Antoinetta was a gracious and helpful on-site manager
Stayed 5 nights in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Overall, my stay was for 8 days and throughout those 8 days it was great. The rooms were clean and spacious. The receptionist was kind and made you feel welcome. It is especially best at night because there isn't really any noise to bother anyone who's stays. I had always felt safe staying here, the doors were secure and needed codes to get into them. Overall 10/10 place to stay in whenever you're in Tulum.
Stayed 8 nights in Aug 2022
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean and calm location. In a gated community. You need a car to get there. We had a quiet stay with our family, exactly what we were looking for, out of the buzz from Tulum. Near some awesome cenotes. The appartement is well furnishwd and really, but really clean. Strongly recommended.
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
A delightful gem in a quiet, residential neighborhood. Very clean. Modern. Well equipped kitchens. Friendly and helpful staff on site during business hours. A little confusing to find on the first try. It is an apartment complex in a gated neighborhood that has been converted into an apartment hotel. A little confusing to find on the first try. The address will get you really close on Google or Apple maps. Great for people who rent a car and want to cook some of thier own meals. Nearest grocery store is more than a mile away. 2 miles from the central commercial area and 5 miles from the beach. A great option for people who want to 'freestyle' their time in Tulum away from the hotel zone. It was easy for us, we both speak Spanish and are comfortable driving around town.
Stayed 6 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Ok
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

The place you will feel like you’re in your home!!

Everything around was perfect 100% From the owner ship to the las employees working there Antonieta manager super so friendly to Silvia so nice fast with smiles all the time and Jose the chofer for my pickup from airport was so professional and cordial I hire whole week for whatever I was needed And the most that feeling of security having a chofer know the job was like I having private secretary. And the main hotel wow! All employees there was like my friends of all time. It’s the owner Harold and Carlos his second in charge constantly there making sure everything was going well the POINT! Was so feeling good and satisfied I tried hand shake each one for their superb jobs in my last day give my appreciation!
Stayed 6 nights in Jan 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is super clean and very well maintaned property, 2 bedroom suites with a large livingroom amd kitchen that is well supplied of all items needed to cook from plates, cups glasses, pots pand coffee maker, showerhas hot water that never ends!, pool is perfecy size for adults and little kids,propert is completely fenced amd has a security entrance, theresmanagements 24 hrs and they were very good at taking care of ournever ending needs, they also have a few vats for rent and cam be paid for in cash debit or credit, the rooms come with beach towels too, they also have bikes for rent, we stayed for 1 week with 3 teems and 2 adults, no complaints from me, they have coffee maker for american and pods they also give u a few coffee pods to get u started, i cam go to the supermarket : chedraui or any oxxo convi ience store to buy what u need to cook,propert is in the line with the jungle so the view from the top is amazing, i recommend this place tp anyone especially if u r traveling with kids, is very safe and beautiful, i recommend u do rent a car, so bbn u can go into downtown and the beach, theres another car rental : america car rental in tulum a d they accept debit cards too a d they rent a phone too which u can Use as phone , gps and hot spot and insurance is already included in the price, no hidden charges, the propert also has a fridge that makes ice and most important THEY HAVE FILTERED DRINKING WATER!!!!, AND A PITCHER U CAM FILL AND PUT IN THE FRIDGE! 100% HAPPY!
Stayed 6 nights in Mar 2020
Verified review

2/10 Terrible

Disliked: Cleanliness, check-in, communication, listing accuracy
Me están cobrando cuando ni tan siquiera llegué quise cancelar y no quisieron
Stayed 1 night in Aug 2026