Aparthotel

Smartr Atocha Reina Sofia

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Photo gallery for Smartr Atocha Reina Sofia

A bedroom with a bed, a bedside lamp, and a view of a balcony with plants and a fence.
A modern kitchen with a dishwasher, a built-in oven, and a sink.
A modern living room with a sofa, a dining table, a TV, and a wooden partition.
A hallway with blue and white patterned tiles, a wooden door, and a marble floor.
A modern living room with a dining area, a sofa, a coffee table, and a TV on a stand.

Reviews

8.0 out of 10
Very good

Highlights

  • Centrally-located
    You're never far from where you need to be with this convenient location.
  • Discover nearby landmarks
    Walk to El Retiro Park

Popular amenities

  • Dog-friendly
  • Free cots/infant beds
  • Free Wi-Fi in public areas
  • Air-conditioning
  • Washing machine
  • Non-smoking

Explore the area

View map
Calle Rafael Riego 24, Madrid, 28045
  • Place, Museo Nacional Centro de Arte Reina Sofía
    ‪7 min walk‬
  • Place, El Retiro Park
    ‪13 min walk‬
  • Place, Gran Via
    ‪4 min drive‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪22 min drive‬

Choose your unit

View all photos for Apartment, 1 Bedroom

A modern living room with a sofa, yellow armchair, and a dining table.

Apartment, 1 Bedroom

  • City view
  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms

A modern living room with a TV, sofa, and desk.

Apartment, 2 Bedrooms

  • 85 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Studio

A modern living room with a dining area, a sofa, a coffee table, and a TV on a stand.

Studio

  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Similar properties

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  • Kitchen
  • Air-conditioning
  • Laundry room
9.6 out of 10, Exceptional, 49 reviews
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Frequently asked questions

Is Smartr Atocha Reina Sofia pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 25 kg per pet. There's a fee of EUR 30 per pet, per stay. Service animals are exempt from fees.

What time is check-in at Smartr Atocha Reina Sofia?

Check-in start time: 3:00 PM; check-in end time: 4:00 AM.

What time is check-out at Smartr Atocha Reina Sofia?

Checkout is at 11:00 AM.

Where is Smartr Atocha Reina Sofia located?

Located in Arganzuela, this aparthotel is within 1 mi (2 km) of El Retiro Park and National Prado Museum. Puerta del Sol and Plaza Mayor are also within 2 mi (3 km). Palos de la Frontera Station is only a 2-minute walk and Delicias Station is 6 minutes.

Smartr Atocha Reina Sofia Reviews

Reviews

8.0

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
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Rating 10 - Excellent. 41 out of 92 reviews
Rating 8 - Good. 30 out of 92 reviews
Rating 6 - Okay. 7 out of 92 reviews
Rating 4 - Poor. 6 out of 92 reviews
Rating 2 - Terrible. 8 out of 92 reviews

9.0/10

Cleanliness

8.6/10

Amenities

9.0/10

Property conditions & facilities

7.2/10

Check-in

7.2/10

Communication

8.6/10

Listing accuracy

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, listing accuracy
Excellent
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, communication, listing accuracy
It was good for the money !
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Spacious and comfortable in a great location. Remote checkin worked well.
Stayed 3 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, room comfort, communication
This was a super-convenient location near the Madrid Atocha train station. It's in a quiet residential neighborhood but walking distance to the main museums in Madrid. It was a perfect home-base for the three of us to explore Madrid.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
2 bedroom, nice bathroom and linens (items I think are the most relevant for travelers). Good location.
Stayed 4 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Nice and clean place, love it
Stayed 4 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Apartment was perfect for a family of four visiting Madrid for a few days. Very clean and functional with a full kitchen. Neighborhood is good and close to shops and grocery.
Stayed 3 nights in Apr 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice quiet neighborhood
Stayed 4 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Very convenient locariin
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
The check-in was very simple and we were pleased to walk into a nice, clean room. Our visit was less than 24 hours so we were not able to explore the area too much. The location was great as we were able to walk from the train station to the hotel and out again for dinner. Also, the hotel staff communicated very quickly with any questions I had using WhatsApp. Thank you, Smartr Atocha Reina Sofia!
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Really comfortable apartment in a good area, close to Atocha transport hub and attractions such as the Reina Sofia and Prado Museums and the Retiro Park. Lots of bars and restaurants within a few minutes walk. Only negative was trying to get used to the quirky lock on the apartment door.
Stayed 4 nights in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
Apartment was very nicely appointed. Clean and in good location. Only issues were firm matresses and incorrect exterior code was give multiple times before we received the correct one. Otherwise we would recommend this place
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very clean and although the check in is online the communication is very good. The remote receptionist was communication was great via what’s app.Excellent service
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Place very clean Only We have problems to check in and when we got to the place We waited 2 hrs to get in the room otherwise happy with our stay . Recommend 100%
Stayed 3 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good location, good room space with kitchen and washer. Very close to Atocha train station. There are some stain marks on the coach need to be cleaned so people can sit on it.
Stayed 1 night in Jan 2024
Verified review

2/10 Terrible

Terrible. It is run down place with lot of bed bugs. The pictures are scamming and deceptive for travelers.
Stayed 3 nights in Nov 2025
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Check-in, communication
The lack of staff onsite is a problem. The instructions on using the access codes were very sketchy. I needed assistance but no one answered the phone when I called the number given. Then I was locked in my room because of a problem with the door. When I managed to get out, i could not lock the door behind me. Again, no answer to my phone call. It was clean and centrally located but I cannot recommend the place.
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Check-in, communication, listing accuracy
First, the check in was at 3, and the instructions were sent 3:20. We were already in Madrid and we didn't know if we had a place to stayed. They didn't answer the WhatsApp, we need to look for a phone with local SIM to call them to know what's going on. The AC was broken. We escalate the issue and they didn't do anything, just apologize by the inconvinience, we end up having to rest with Madrid heat without AC. Finally the coach bed was broken so I was very uncomfortable. Finally I can say the this accommodations where nobody put their face into the customers, is very easy to say just I'm sorry and let the customers help less. Poor customer services
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, room comfort

Communication could have been better.

Our stay was good. The property was clean and very nice. The only issue we had was that we had to call them to get the codes to get in. They did not send them to us.
Stayed 1 night in Oct 2024
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Check-in, communication
The check in was a 3PM, and at this time I don't have the codes to open the place. I was already in Madrid and I tried to contact them via WhatsApp and nobody answered. I had to find a phone with a local SIM to contact them to see if I had a room or not. Once in the apartment, I reported the AC was not working, and they didn't do anything, just apologize for the inconvenience. Poor customer service. I rented also another room for some families, they had big trouble trying to open the door, the electronic door lock was not working properly, and they were able to enter almost at midnight, and during this time, they didn't care to send somebody to help, definitely they have a very poor customer service.
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, room comfort
Disliked: Communication

Clean and convenient place to stay, but, Check-in?

If you don’t have an internet access on the day of Check-in after 3:00 Pm, you might as well find another place to stay. Check in software needs more work to be fully functioning.
Stayed 1 night in May 2024
Verified review

8/10 Good

Liked: Cleanliness, room comfort

A clean and well positioned one night stay

We stayed for one night and were happy with the studio for this length of time. Very well equipped with plenty of space. Very close to the station it was good value for money and easily walkable to other areas of the city. The room was very clean. Downsides - we were on the ground floor and the “views” from the room were a little dismal - but for something so close to the station this was to be expected. I also had to chase the team running the location for the access codes and I would have expected to receive these at the time that check in was possible.
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Liked: Room comfort, communication

Would definitely book again.

Check in info received before arrival. Nice apartment. Plenty of dining or grocery shopping around. No WINE OPENER?! A towel in the kitchen would be useful to do minor dishes (apartment had a dishwasher, but traveling solo, didn’t really need it). Door to apartment let in some noise from people coming and going, but bedroom was quiet.
Stayed 4 nights in May 2025
Verified review

2/10 Terrible

Be careful to book this place

Our room was not the one we booked om hotels.com. the room showed on hotels.com has a balcony and bright light. The room we got was a dark and no balcony with very bad smell. When you open the window you can see the garage around.
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
desk staff has no flexibility dealing with credit card payments over the phone, I had phone issues upon reaching Madrid & the desk agent made me come to their office just to complete the payment process, just plain absurd since the office has my credit card info to reserve the unit, the agent could easily have easily processed the payment & give the entry code for the property over the phone, NO need for a subway ride to the office just to be given the entry code, what a hassle!
Stayed 4 nights in May 2024