Citadines Prai Penang

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Photo gallery for Citadines Prai Penang

A high-rise hotel with multiple floors, a prominent entrance, and a view of the surrounding cityscape.
A modern hotel room with a large bed, a desk, a chair, and a TV.
A modern kitchen with a large window, built-in appliances, and a dining area set for a meal.
A modern hotel lobby with a seating area, a large TV, and a glass wall with a view of the city.
A modern outdoor pool area with clear blue tiles, white buildings, and lounge chairs.

Reviews

9.0 out of 10
Wonderful

Highlights

  • Outdoor pool
    The outdoor pool is a refreshing retreat under the open sky - a rare gem in this area.

Popular amenities

  • Rooftop garden
  • Restaurant
  • Outdoor pool
  • Extra beds
  • On-site fitness centre
  • Continental breakfast for a fee

Explore the area

View map
G 01 MENARA SENTRAL, JALAN JURU SENTRAL, Bukit Mertajam, 14000
  • Place, Juru Auto City
    ‪7 min walk‬
  • Place, Drift Kart
    ‪14 min walk‬
  • Place, Gurney Drive
    ‪27 min drive‬
  • Airport, Penang (PEN-Penang Intl.)
    ‪28 min drive‬

Choose your unit

View all photos for Premier Studio, 1 King Bed

A modern hotel room with a neatly made bed, a desk with a laptop, and a large window with curtains.

Premier Studio, 1 King Bed

10.0 out of 10
Exceptional
(5 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Studio, 2 Single Beds

A hotel room with two beds, a desk with a chair, a lamp, and a framed picture.

Premier Studio, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Suite, 2 Bedrooms

A modern hotel room with a neatly made bed, a desk with a laptop, and a large window with curtains.

Executive Suite, 2 Bedrooms

10.0 out of 10
Exceptional
(2 reviews)
  • 75 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Premier Suite, 2 Bedrooms

A modern living room with a dining area, a green sofa, a flat-screen TV, and a kitchen area with a built-in oven.

Premier Suite, 2 Bedrooms

  • 82 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

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10.0 out of 10, Exceptional, 4 reviews
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Frequently asked questions

Does Citadines Prai Penang have a pool?

Yes, this property has an outdoor pool.

Is Citadines Prai Penang pet-friendly?

Yes, this property allows pets (limit 2 total) with a maximum weight of up to 10 kg per pet. There's a fee of MYR 500 per accommodation, per night. Some restrictions may apply, so please contact the property for more details.

How much is parking at Citadines Prai Penang?

Self-parking is free at this property.

What time is check-in at Citadines Prai Penang?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Citadines Prai Penang?

Checkout is at noon.

Where is Citadines Prai Penang located?

Located in the heart of Bukit Mertajam, this aparthotel is 3 mi (4.9 km) from KPJ Penang Specialist Hospital and within 6 miles (10 km) of St. Anne's Church and Bukit​ Mertajam Hospital. Megamall Pinang and AEON Mall Bukit Mertajam are also within 6 miles (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Citadines Prai Penang Reviews

Reviews

9.0

Wonderful

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 66 out of 107 reviews
Rating 8 - Good. 29 out of 107 reviews
Rating 6 - Okay. 8 out of 107 reviews
Rating 4 - Poor. 3 out of 107 reviews
Rating 2 - Terrible. 1 out of 107 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Check-in

9.4/10

Communication

8.8/10

Listing accuracy

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay
Stayed 2 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Only one night, but we could not ask for anything better
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Nice
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious room, friendly staffs.
Stayed 9 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good location and worth the price
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
10/10 for me everything’s is in there close for everything we need , the staff and the amenities of the property are awesome very recommended .
The roof top swimming pool amazing views .
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
The best place to stay in penang. The room is spacious and the bed is comfy. Highly recommend for business travellers.
Living room
Kitchen
Bedroom
Bathroom
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location are convenient.
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and fantastic room.
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities, room comfort

Good hotel to choose

very friend front desk, free flow coffee
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
All good during my stay. Very convenient, strategic location.
Stayed 3 nights in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Kind staff,clean room
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The apartment is clean and comfortable 👌
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Large room

Large room and comfy bed.
Stayed 2 nights in Sep 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New Suite , Clean and Spacious.

Clean, new, spacious , excellent bed with living room and 2 TVs . Highly recommended.
Stayed 2 nights in Nov 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 17 nights in Jun 2024
Verified review

6/10 Okay

Liked: Cleanliness
Short stay, spacious room but no dining facilities. In addition there was smoke smell in the room. More like an apartment hotel . Nice gym.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and nice
Stayed 3 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great choice

Always my choice here in Bukit Mertajam
Stayed 1 night in Oct 2022
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Good
Stayed 6 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Fairly clean. Daily room service. Excellent staff. Spacious parking space. Cons: breakfast items not worth it. Can hear the nightclub sound from 12th floor.
Stayed 3 nights in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast option is limited
Stayed 3 nights in May 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
During breakfast time staffs are slow. Foods are empty and not refilling quickly
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious for a couple or solo traveller. Could fit a third person on the sofa too. Walkable to a large food centre nearby and there was also a massage place that was very affordable. Free parking but the main road was super busy and hard to exit onto. Love that they gave glass pitchers for you to fill up with the water cooler on the corridor, but the water flow was so slow, it took about 5 mins to fill the 1L jug.
Stayed 2 nights in Feb 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Much to be liked and good value. Slightly noisy in room 3710 due to water piping above. Needs to be resolved.