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Aparthotel

Jack & Newell Holiday Apartments

Photo gallery for Jack & Newell Holiday Apartments

Balcony view
Outdoor pool
Front of property
Balcony view
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Kitchen
  • Washing machine
  • Dryer
  • Parking included
  • Free Wi-Fi

About this property

Jack & Newell Holiday Apartments

This smoke-free aparthotel features an outdoor pool, tour/ticket assistance and barbecues. Free WiFi in public areas and free self parking are also provided. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. For a bit of entertainment, a flat-screen TV comes with digital channels, and guests can also appreciate conveniences, such as a washer/dryer and a dining area. Weekly housekeeping is available.
Jack & Newell Holiday Apartments offers 16 air-conditioned accommodations with washers/dryers and a hairdryer. Rooms open to furnished balconies or patios. Each accommodation is individually decorated. Accommodation at this 4.5-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a separate bath and shower.

Guests can surf the web using complimentary wireless Internet access. 70-cm flat-screen televisions come with digital channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a weekly basis.

Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

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Policies

Check-in

Check-in start time: 2 PM; check-in end time: 5 PM

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 10 AM

Contactless check-out

Special check-in instructions

The front desk is open Monday - Friday (8 AM - 5 PM) and Saturday - Sunday (8 AM - 2 PM)

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for AUD 80.0 per day.

Cots (infant beds) are available for AUD 25.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: AUD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: AUD 25.0 per day
  • Rollaway bed fee: AUD 80.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Property # 7006890
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

About the area

Cairns

Located in Cairns Central Business District, a neighbourhood in Cairns, Jack & Newell Holiday Apartments is in a shopping district and on the waterfront. Reef Fleet Terminal and Cairns Marlin Marina are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Cairns Night Markets and Cairns Central Shopping Centre. Looking to enjoy an event or a game while in town? See what's happening at Barlow Park or Cazaly's Stadium. Discover the area's water adventures with scuba diving and snorkelling nearby, or enjoy the great outdoors with hiking/biking trails and ecotours.
View more Aparthotels in CairnsOpens in a new window
Map
27-29 Wharf Street, Cairns, QLD, 4870

What's nearby

  • Cairns Convention Centre - 3 min walk - 0.3 km
  • Cairns Esplanade - 5 min walk - 0.4 km
  • Reef Hotel Casino - 5 min walk - 0.4 km
  • Esplanade Lagoon - 9 min walk - 0.8 km
  • Cairns Central Shopping Centre - 10 min walk - 0.9 km

Getting around

  • Cairns Station - 16 min walk
  • Cairns, QLD (CNS-Cairns Intl.) - 8 min drive

Restaurants

  • ‪Hilton Executive Lounge - ‬5 min walk
  • ‪Dundees on the Waterfront - ‬6 min walk
  • ‪Hemingway’s Brewery - ‬4 min walk
  • ‪Bar 36 - ‬4 min walk
  • ‪Four Cinq - ‬4 min walk

Frequently asked questions

Does Jack & Newell Holiday Apartments have a pool?

Yes, this property has an outdoor pool.

Is Jack & Newell Holiday Apartments pet-friendly?

No, pets are not allowed at this property.

How much is parking at Jack & Newell Holiday Apartments?

Self-parking is free at this property.

What time is check-in at Jack & Newell Holiday Apartments?

Check-in start time: 2 PM; check-in end time: 5 PM. Late check-in is available during limited hours.

What time is check-out at Jack & Newell Holiday Apartments?

Checkout is at 10 AM.

Where is Jack & Newell Holiday Apartments located?

Located in Cairns Central Business District, this luxury aparthotel is within a 5-minute walk of Reef Hotel Casino and Cairns Esplanade. Reef Fleet Terminal and Cairns Convention Centre are also within 10 minutes. Cairns Station is 16 minutes by foot.

Reviews

9.4

Exceptional

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 219 out of 293 reviews
Rating 8 - Good. 63 out of 293 reviews
Rating 6 - Okay. 9 out of 293 reviews
Rating 4 - Poor. 1 out of 293 reviews
Rating 2 - Terrible. 1 out of 293 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Communication

Reviews

Verified

10/10 Excellent

Cassy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great room, fantastic view, central to Cairns CBD/esplanade Friendly, accommodating staff and management
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

ray

Liked: Cleanliness, property conditions & facilities, communication
Enjoyed our stay
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Lucy

Liked: Amenities
Beautifully clean Friendly lady at the front desk View - amazing Bed's- comfortable Lots and lots of room Pool - beautiful Loved every minute if our stay at Jack and Newell
Stayed 7 nights in Jul 2025
Verified

10/10 Excellent

Carly

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff were lovely. Apartment was clean spacious & had everything we needed.
Stayed 7 nights in Jul 2025
Verified

10/10 Excellent

Chihiro

Liked: Cleanliness, property conditions & facilities, communication
Spacious room!
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Dale

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place everything was first class, absolutely loved staying there.
Stayed 2 nights in Feb 2023
Response from Jodie on 28 March 2023
Thank you for this great review, we really appreciate it. We are glad to read that you enjoyed your stay with us.
Verified

10/10 Excellent

matt

Liked: Cleanliness, amenities, property conditions & facilities, communication
A wonderful stay in a lovely place. Large spacious apartment & very friendly & helpful staff.
Stayed 4 nights in Mar 2024
Verified

8/10 Good

Elliot

Liked: Cleanliness, communication
Great location, average condition, met our needs well.
Stayed 4 nights in Aug 2023
Verified

10/10 Excellent

Yoko

Liked: Cleanliness, amenities, property conditions & facilities, communication
This accommodation was really nice and comfortable! The view was also great!
Stayed 5 nights in Feb 2024
Verified

10/10 Excellent

Andrew Nicholas

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very friendly staff very quiet very good pool
Stayed 3 nights in Nov 2022
Response from Jodie on 24 November 2022
We very much appreciate your comments regarding your stay at the Jack & Newell we so pleased you enjoyed your stay and found the staff and service great. We hope to see again soon!
Verified

10/10 Excellent

Hye

Liked: Cleanliness, property conditions & facilities, communication
Great place for family. Clean, well accomodated and good communication
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

jason

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had a amazing stay here, the view we had was outstanding to say the least. In a good area and near everything you could need for your stay. We will definitely come back and stay in the property again when we are back in Cairns again.
Stayed 3 nights in Nov 2023
Response from Ken on 11 November 2023
Thank you for your nice review and staying with us, we look forward to welcoming you back.
Verified

10/10 Excellent

Lauren

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location and spacious apartment. Staff were welcoming and friendly
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Louise

Liked: Cleanliness, amenities, property conditions & facilities, communication
This property was lovely exactly as displayed in pictures right across the road from wharf.
Stayed 5 nights in Oct 2023
Verified

10/10 Excellent

Katharina

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very spacious Appartement. Close to restaurants and fleet reef. Would book again.
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities, communication
The location was ideal. The staff were very helpful and friendly. In general the property was clean and well equipped.
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

George

Well Managed
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Zurab

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was great: rooms, beds, bathrooms, and so on. I liked everything.
Stayed 3 nights in Feb 2023
Response from Jodie on 28 March 2023
Thank you for your kind review. We are glad to read that you enjoyed your stay with us.
Verified

10/10 Excellent

Emma

Liked: Cleanliness, amenities, property conditions & facilities, communication
The property was situated in a fantastic location with great views. It was slightly off the main drag and thus a little quieter without being any real distance away. It was a well appointed apartment with all you could want, with comfortable beds
Stayed 3 nights in Jul 2023
Verified

8/10 Good

Sheryll

Liked: Cleanliness, amenities, property conditions & facilities, communication
Property manager was great. Full of local knowledge. Friendly and helpful.
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

Sacho

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had a truly wonderful stay at this hotel in Cairns and couldn’t be happier with our experience. The location is absolutely perfect—right in the heart of Cairns, yet still peaceful and quiet. Everything you need is within easy walking distance: the beach, restaurants, cafés, and shops are all just about 200 metres away, which made getting around effortless, especially as a family. The hotel itself was exceptionally clean and very well maintained. From the rooms to the common areas, everything felt fresh, comfortable, and thoughtfully cared for. We also felt very safe throughout our stay, which is incredibly important when travelling with family. What really sets this place apart, though, is the people. It’s family owned, and you can genuinely feel it in the way the owners and staff treat their guests. The hospitality was sincere, warm, and welcoming—not forced or scripted. They went out of their way to make us feel at home, always happy to help, give local tips, or simply have a friendly chat. It was a fantastic family stay, and we created great memories here. If you’re looking for a clean, safe, centrally located hotel with heart and outstanding hospitality, this place is a gem. We would absolutely stay here again and highly recommend it to anyone visiting Cairns.
Stayed 9 nights in Jan 2026
Verified

10/10 Excellent

Charles Johannes

Liked: Cleanliness, amenities, property conditions & facilities, communication
The property,while dated, was clean and functioned. The managers were supurb and looked after us very well. The idea place for a break
Stayed 4 nights in May 2023
Verified

10/10 Excellent

Long Sheng

Liked: Cleanliness, property conditions & facilities, communication
Very clean amd comfortable. 5 of us in a 3 bedroom apartment.
Stayed 5 nights in Sep 2023
Verified

10/10 Excellent

Margrethe

Liked: Cleanliness, amenities, property conditions & facilities, communication
We got the 3bdrm, 3ba unit. Location was so convenient to walk everywhere we needed to go like: close to the daily night market, the pick up location of both Kuranda rail tour and Great Barrier Reef tours, Esplanade lagoon, great food (all under 10mins). So we didn’t need a car. Apt was clean and over all looked newer esp kitchen appliances, dishes and cooking utensils.
Stayed 3 nights in Apr 2025
Verified

8/10 Good

john

Liked: Cleanliness, amenities, property conditions & facilities, communication
Property in terrific spot , some maintenance issues (replacement oven water leaks in shower, limited hot water in kitchen) needing to be addressed if demanding/expecting top dollar
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