Aparthotel

Candlewood Suites Berlin Charlottenburg by IHG

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Photo gallery for Candlewood Suites Berlin Charlottenburg by IHG

Exterior
Restaurant
A self-service beverage station with a refrigerated display and a snack counter.
A reception desk with a sign for Candlewood Suites by IHG, a fire extinguisher, a phone, and a small potted plant.
The entrance to Candlewood Suites by IHG in Berlin, featuring glass doors and a welcome sign.

Reviews

7.8 out of 10
Good

Highlights

  • Private garden
    A rare find — relax in the peaceful, private garden space.
  • Discover nearby landmarks
    Near Zoo Berlin

Popular amenities

  • Free cots/infant beds
  • Extra beds
  • Free Wi-Fi in public areas
  • 24-hour fitness centre
  • 24/7 front desk
  • Garden

Explore the area

View map
Franklinstraße 25, Berlin, 10587
  • Place, Technical University
    ‪12 min walk‬
  • Place, Zoo Berlin
    ‪17 min walk‬
  • Place, Kurfürstendamm
    ‪5 min drive‬
  • Airport, Berlin (BER-Brandenburg)
    ‪45 min drive‬

Choose your unit

View all photos for Studio, 1 Queen Bed

Room amenity

Studio, 1 Queen Bed

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

Room amenity

Studio Suite

  • 18 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Apartment, 1 Bedroom, Kitchen (Dining)

Room amenity

Apartment, 1 Bedroom, Kitchen (Dining)

  • Sleeps 2
  • 1 Single Bed

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Exterior
4 person apartment in green suroundings
Hakenfelde
  • Kitchen
  • Free Wi-Fi
  • Toys/games
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8.6 out of 10, Excellent, 10 reviews
The price is NZ$432
includes taxes & fees
10 Apr - 11 April 2027
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Frequently asked questions

Is Candlewood Suites Berlin Charlottenburg by IHG pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 25 per pet, per night. Service animals are exempt from fees.

How much is parking at Candlewood Suites Berlin Charlottenburg by IHG?

This property doesn't offer parking.

What time is check-in at Candlewood Suites Berlin Charlottenburg by IHG?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Candlewood Suites Berlin Charlottenburg by IHG?

Checkout is at noon.

Where is Candlewood Suites Berlin Charlottenburg by IHG located?

Located in Charlottenburg, this aparthotel is 1 mi (1.6 km) from Zoo Berlin, and within 3 mi (5 km) of Kurfürstendamm and Messe Berlin. Brandenburg Gate and Potsdamer Platz are also within 3 mi (5 km). Ernst Reuter Place U-Bahn is 12 minutes by foot and Tiergarten S-Bahn is 13 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Candlewood Suites Berlin Charlottenburg by IHG Reviews

Reviews

7.8

Good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 20 out of 61 reviews
Rating 8 - Good. 22 out of 61 reviews
Rating 6 - Okay. 10 out of 61 reviews
Rating 4 - Poor. 5 out of 61 reviews
Rating 2 - Terrible. 4 out of 61 reviews

8.6/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Check-in

8.0/10

Communication

8.4/10

Listing accuracy

Reviews

Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
close to University, walkable with good local bus routes.
Stayed 4 nights in May 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, check-in, communication, listing accuracy
we couldn't reach anyone from hotel about our cancellation.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, communication
The receptionist was awesome. Very friendly and helpful.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
We arrived late but check in was easy via the 24hr reception in the hotel next door. The suite was the well equipped and finished to a high standard and spotlessly clean. Would thoroughly recommend staying here again
Stayed 3 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
It was good. Staffs were really cool
Stayed 3 nights in May 2025
Verified review

6/10 Okay

Liked: Check-in, listing accuracy
Disliked: Cleanliness
Not very clean, kitchen wares were super dirty, first stove did not even work so we had to change rooms. Had rugs in the room with lots of dirt. Everything was dusted, and weird stains in curtains and sheets.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed a week and really liked the place. It was about a 10 minute walk to 2 subway stations and the park. We did not hear a sound when our door was closed. Everything was really comfortable.
Stayed 7 nights in Oct 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the small kitchen and dishwasher in the room. Hotel is quite far away from subway station.
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Good hotel but…

It’s a fab hotel, has great priced eateries, of great quality at end of road, as well as supermarket, the train for town is just 10 mins away but why they didn’t install air con is anyone’s guess, it’s a must The room never cooled to make it bearable, even with fan on 24/7. The bathroom worse
Stayed 5 nights in Jul 2024
Verified review

4/10 Poor

Liked: Cleanliness, staff & service, room comfort
No hot water for 5 days !!!!!
Stayed 7 nights in May 2023
Verified review

6/10 Okay

Liked: Staff & service
Check in was difficult as I received no instruction in English how to Obtain my key as there’s no receptionist . The room I had was like a Sauna and with no A/C. Luckily the staff at the NUI next door were excellent and helped me with getting in and changing my room.
Stayed 11 nights in Sep 2024
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
The hotel couldn’t check us in to begin with and left us sat with another guest for 2 hours, the manager would not come to speak to us only email the front desk, it was 32 degrees and we never got offered a drink or anything.
Stayed 3 nights in Jul 2022
Verified review

8/10 Good

Liked: Cleanliness
I didn't like the location at all Very basic room U cant even call the room service to come and fix anything Check in self was the worse experience. Very poor area with everything. I had really very bad experience. Not convenient at all for the transportation.
Stayed 8 nights in Apr 2023
Verified review

6/10 Okay

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Not the best visit, I'm afraid. The property is challenging to access (the hotel I booked under is named something different) and when I arrived at the hotel, the reception desk was closed. I had to check into another hotel's desk, which wasn't very clear. I also think the fact the rooms are only cleaned weekly to be a big downside. The rooms accumulate a lot of dust, so much so that when I checked into the room it was dusty already. After 2 nights, it was very noticeable, but I don't think its fair to expect guests to pay for housekeeping when the building is so dust/dirt prone. I wouldn't recommend staying again.
Stayed 2 nights in May 2025
Verified review

2/10 Terrible

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Both the reception staff and the cleaning staff put very little effort so that the passenger is comfortable. On the other hand, forget an envelope with documents in the room. As of today, it is impossible to communicate by phone, they did not respond to any of the 3 emails sent, my son went to the hotel twice and they do not allow him to enter with someone from the hotel to look for the envelope, they tell him that they are going to call him and nothing. A shame
Stayed 14 nights in Jun 2023
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities

Not comfortable

The building is new and clean, but the spatial distribution of things inside the rooms is just not functional. In the bathroom, the mirror is way too far from the sink, rendering it impossible to e.g. floss or do skincare treatments. The shower area has no door or curtain so the water floods the whole bathroom while showering. There is no air conditioning and the room was extremely hot, making it difficult to sleep even with the window left completely open.
Stayed 5 nights in Jun 2022
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New. No AC . In a nice area ..

I stayed here in the height of summer . No AC . The building isn’t a year old . Quite noisy fromannindustrial unit next door I moved the other side of the building to enjoy weeks of builders breaking if the fake brick facade outside . The place is ok luckily I found that I could get a fan after being here a fortnight should’ve been 1 in the room from the get go. The faculties are good just the lack of ac and noise outside . The place is a nice part of berlin but it’s not at all great for public transport . Bus area . An S bahn is in early 20 mins walk to Ubahn stations 15 minute walk . It’s situated right on the border of tiergarten borough and charlottenberg .. the area is nice but quite bad for public transport considering it’s relatively quite central it’s quite puzzling .the place was ok but there are drawbacks ..nothing major
Stayed 28 nights in Jun 2022
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service

Horrible costumer service

First of all, they only send us Email in German. They also also made us pay double due to a mistanke on their end. When i finally reached them on the phone they told me they could not help and to send an email which they used several days to answer. Thankfully the hotel next door helped us. I do not recommend staying here, due to the extremely bad service from acora. The people next door were helpful, but acora was everything but. Most visitors I talked to said the same thing. Read the reviews, and you'll se this has been a problem for many for a long time. Their concept does not work in practice, as they need employees who can help irl, not just say "send an email".
Stayed 9 nights in Feb 2023
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, room comfort

Hot, dirty, and mediocre.

The reception is in the hotel next door. It was not clear where to queue up for that. Only one key was provided (and when we asked for a second one, they deactivated the first one!). The room was quite dirty; when the cleaner came, they did not make the bed, or empty the bins. On request to empty the bin, half of it was emptied (no new bin bag was put in, though), and half of the contents were moved to another bin! There was no air-con, only a noisy fan. The window could not be opened more than a crack, and so the room was very very noisy. The kitchen might have been OK, but there was a sign saying that there was a smoke alarm, and that if this was set off, there would be an 800EUR charge! Overall, I would not stay here again, as it was hot, dirty, inconvenient and mediocre in all ways.
Stayed 6 nights in May 2024
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Check-in, communication
Check in sehr aufwendig Parken kostenpflichtig gebucht. 21 Euro. Zu teuer für einen zugewiesenen Parkplatz, der nicht einmal verfügbar war. Ich musste an der Seite parken. Ein und Ausfahrt eine Katastrophe. Man muss an die Rezeption und darum bitten, den Pfeiler hinzulegen. Dafür wartet man, in meinem Fall 15 Minuten. Echt schlecht. Türen im Zimmer gehen sehr schwer auf und schlagen extrem hart und laut zu. Mit Koffern in der der Hand einfach nur grausam. Duschen sind klein und man muss extrem aufpassen, dass das Wasser nicht aus dem Duschraum spritzt. Entspanntes Duschen sieht anders aus. Alles ist kompliziert gestaltet, dafür aber aus den einfachsten Mitteln gebaut. Ganz ehrlich gesagt, mit meiner Erfahrung, diamond membership in vielen Ketten, ist das Hotel für diesen Preis absolut nicht zu empfehlen.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Kurz ing gut war der Aufenthalt
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Tout était parfait . Merci encore 👌
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Très bon séjour au sein de l’hôtel, très propre, les chambres sont conforment à la description, le quartier est assez calme dans l’ensemble, parfait pour une petit séjour à Berlin
Stayed 2 nights in Mar 2026
Verified review

2/10 Terrible

Die Reze
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, communication
Behulpzaam personeel, schone kamers
Stayed 4 nights in Nov 2025