The Highlands at Sugar

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Photo gallery for The Highlands at Sugar

A spacious living room with a stone fireplace, large windows, a dining area, and a staircase leading to an upper level.
A wooden deck with a glass window overlooking a forested mountain range.
A wooden deck with a view of mountains and trees.
A spacious living room with a large sectional sofa, a dining area with a chandelier, and a kitchen in the background.
A cabin with a porch, large windows, and a deck.

Reviews

8.2 out of 10
Very good

Highlights

  • Family fun awaits
    Top-rated for families.
  • Relax in the indoor pool
    A rare find in this area - enjoy a swim, whatever the weather.
  • Centrally-located
    You're never far from where you need to be with this convenient location.

Popular amenities

  • Balcony
  • Spa pool on site
  • Indoor pool
  • On-site fitness centre
  • Barbecue
  • Self-parking included

Explore the area

View map
2173 Sugar Mountain Drive, Banner Elk, NC, 28604
  • Place, Sugar Mountain Resort
    ‪2 min drive‬
  • Place, Grandfather Mountain
    ‪18 min drive‬
  • Place, Beech Mountain Resort
    ‪21 min drive‬

Choose your unit

View all photos for Apartment, 1 Bedroom

A living room with a stone fireplace, a red sofa, a wooden coffee table, and a television on a wooden stand.

Apartment, 1 Bedroom

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms

A living room with a stone fireplace, a television mounted on the wall, and a large window with blinds.

Apartment, 2 Bedrooms

  • Sleeps 6
  • 2 King Beds OR 1 Double Sofa Bed

View all photos for Twin Room

A wooden deck with a view of a mountainous landscape.

Twin Room

  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

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Frequently asked questions

Does The Highlands at Sugar have a pool?

Yes, this property has an indoor pool.

Is The Highlands at Sugar pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Highlands at Sugar?

Self-parking is free at this property.

What time is check-in at The Highlands at Sugar?

Check-in start time: 4 PM; check-in end time: 5 PM. Late check-in is available during limited hours.

What time is check-out at The Highlands at Sugar?

Checkout is at 10 AM.

Where is The Highlands at Sugar located?

This family-friendly Banner Elk apartment building is within 3 mi (5 km) of Sugar Mountain Resort, Sugar Creek Gem Mine and Linville River. Grandfather Mountain State Park and Watauga River are also within 3 miles (5 km).

The Highlands at Sugar Reviews

Reviews

8.2

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 387 out of 859 reviews
Rating 8 - Good. 267 out of 859 reviews
Rating 6 - Okay. 113 out of 859 reviews
Rating 4 - Poor. 52 out of 859 reviews
Rating 2 - Terrible. 40 out of 859 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

9.0/10

Check-in

8.6/10

Communication

9.2/10

Location

7.8/10

Listing accuracy

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Very comfortable bed and shower, gorgeous view, friendly staff, spacious rooms and closet
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Very welcoming and quick to get us sorted and checked in
Stayed 3 nights in Jul 2026
Verified review

6/10 Okay

Liked: Check-in, communication, listing accuracy
View is absolutely stunning! Convenient to local towns. House could use some updating and TLC.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Overall the stay was great for the price
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Overall good experience except for a wall heater that would randomly come on when not needed and couldn’t be turned off without some frustration. Nice and roomy layout. Equipped with most things you’d need for a stay.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Just loved it!! Will be returning in the fall
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Even though we arrived late, check in was swift and easy. What we got was a condo that matched the description in a tranquil setting with beautiful views.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
I love staying here, it’s always so peaceful, very spacious, everything you need, and beautiful views. There are no smart tvs but otherwise it was great.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Everything was great this was our 4th stay over 4 years and we can’t wait to come back again
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Property conditions & facilities
Great place , will come back
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
It was an amazing experience and a very good price for what I got to experience. Very nice staff. Everyone was so kind and welcoming. They even let us swim an hour after checkout so that we could make it to church and not just stand around
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
The size and accommodations of this stay exceeded my expectations!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Excellent! I loved the place.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, communication
Clean, good value for the price, great proximity to ski resort, good views
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff courteous, adequate initial supplies, beautiful view, and spacious.
Family fun tubing.
Exciting Alpine Coaster near by.
Beautiful view.
Delicious food choices near by.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved the location. Very clean and comfy. The surrounding area was beautiful!
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
A little tricky to get to but great view of Grandfather mountain
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very quiet Lovely location
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
For the price the location is awesome, I'll definitely be staying there again
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Amenities, communication
Disliked: Cleanliness
Awesome location and price.Staff was very friendly. Apartment above us was very loud upstairs and outside
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in
Perfect!!
Stayed 5 nights in Dec 2025
Verified review

4/10 Poor

Disliked: Listing accuracy
There was no air conditioning anywhere except in the property manager's office. If that is something that you are looking for or require, this is not the place for you.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Amenities, property conditions & facilities
great location and value.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
The amenities were well kept. The room was very clean and that says a lot because I am a professional cleaner and can spot anything missed. The staff were beyond nice. I would like to return and stay a little longer next time.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, communication
Yes very clean
Stayed 2 nights in Jan 2026

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