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The Hotel Castro San Francisco

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Photo gallery for The Hotel Castro San Francisco

Room
Exterior
Room
Lobby
Bathroom

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Air-conditioning
  • Rooftop terrace
  • Free Wi-Fi
  • Non-smoking
The current price is NZ$320
includes taxes & fees
20 May - 21 May

Explore the area

View map
4230 18th St, San Francisco, CA, 94114
  • Place, Castro Street
    ‪1 min walk‬
  • Place, Castro Theatre
    ‪3 min walk‬
  • Place, Mission Dolores Park
    ‪10 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪22 min drive‬

Choose your unit

View all photos for Accessible Room, Two Twins (Self Check-in with Virtual Front Desk)

Room

Accessible Room, Two Twins (Self Check-in with Virtual Front Desk)

7.0 out of 10
Good
(2 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Suite (Self Check-in with Virtual Front Desk)

Room

Executive Suite (Self Check-in with Virtual Front Desk)

7.6 out of 10
Good
(4 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Classic Room (Self Check-in with Virtual Front Desk)

Room

Classic Room (Self Check-in with Virtual Front Desk)

8.8 out of 10
Excellent
(11 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Exclusive Suite (Self Check-in with Virtual Front Desk)

Room

Exclusive Suite (Self Check-in with Virtual Front Desk)

10.0 out of 10
Exceptional
(3 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

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About the area

San Francisco

Located in Castro District, a neighbourhood in San Francisco, The Hotel Castro San Francisco is near a metro station. San Francisco Museum of Modern Art and Walt Disney Family Museum are cultural highlights, and some of the area's notable landmarks include Golden Gate Bridge and Ferry Building. Looking to enjoy an event or a game? See what's going on at Oracle Park or Chase Center. Spend some time exploring the area's activities, including winery tours.

What's nearby

  • Castro Street - 1 min walk - 0.1 km
  • Castro Theatre - 3 min walk - 0.3 km
  • Mission Dolores Park - 10 min walk - 0.8 km
  • Twin Peaks - 18 min walk - 1.5 km
  • Golden Gate Park - 3 min drive - 2.5 km

Getting around

  • Castro Station - 4 min walk
  • San Francisco Station - 6 min drive
  • San Francisco International Airport (SFO) - 31 min drive

Restaurants

  • ‪The Edge - ‬1 min walk
  • ‪Badlands - ‬1 min walk
  • ‪440 Castro - ‬3 min walk
  • ‪Twin Peaks Tavern - ‬4 min walk
  • ‪Toad Hall - ‬1 min walk

About this property

The Hotel Castro San Francisco

Along with a rooftop terrace, this smoke-free hotel has a front desk safe and free Wi-Fi in public areas. Housekeeping is available on request.
The Hotel Castro San Francisco offers 12 air-conditioned accommodations with espresso makers and complimentary bottles of water. Each accommodation is individually furnished and decorated. Beds feature Frette Italian sheets and premium bedding. 43-inch Smart televisions come with digital channels and smart speakers.

Bathrooms include a shower with a rainfall showerhead, slippers, designer toiletries and complimentary toiletries. This San Francisco hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Additionally, rooms include a hairdryer and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 48 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Access code, private entrance

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 250 will be collected before check-in.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Frequently asked questions

Is The Hotel Castro San Francisco pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at The Hotel Castro San Francisco?

As of 5 May 2026, prices found for a 1-night stay for 2 adults at The Hotel Castro San Francisco on 20 May 2026 start from NZ$320, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Hotel Castro San Francisco?

This hotel doesn't offer parking.

What time is check-in at The Hotel Castro San Francisco?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at The Hotel Castro San Francisco?

Checkout is at 11:00 AM.

Where is The Hotel Castro San Francisco located?

Located in Castro District, this hotel is steps from Castro Street and within 3 mi (5 km) of Golden Gate Park and Moscone Convention Center. Presidio of San Francisco is 2.5 mi (4.1 km) away. Castro Station and 17th St & Castro St Stop are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

The Hotel Castro San Francisco Reviews

Reviews

8.8

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 84 out of 127 reviews
Rating 8 - Good. 19 out of 127 reviews
Rating 6 - Okay. 14 out of 127 reviews
Rating 4 - Poor. 5 out of 127 reviews
Rating 2 - Terrible. 5 out of 127 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very cool vibe.
Stayed 2 nights in Sep 2025
Verified

6/10 Okay

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is absolutely perfect for visiting The Castro District. The hotel is beautiful and comfortable. I just had to give less stars because the walls and floors/ceiling are so thin you can hear absolutely everything from your neighbors, especially footsteps. We could not sleep. Thankfully the remote staff was very responsive and was able to remedy the noisy party.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful and comfortable

It’s a beautiful, modern room. Quiet and cosy. The bed was very comfortable. Lots of bars and restaurants nearby.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great! Very comfortable and convenient location, near lots of attractions. Professional management and smooth operations. The rain fall shower was so relaxing!
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though this hotel room was significantly smaller than expected, it was well appointed, safe, super clean, and in an amazing location. You can't really beat the location. I appreciated the no hassle check-in process, and I really liked the virtual front desk. I'd definitely stay here again.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Really enjoyed our stay here. Great location, cute hotel. Already looking forward to coming back.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Jairo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! We loved our stay!
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
The room is good. Since check in is virtual, I wasn’t able get the $34 Expedia food and beverage credit for silver status that was part of the offer.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of my favorite hotels of all time. Very convenient and is by everything. The staff is very nice and I love the bar downstairs.
Stayed 3 nights in Jul 2025
Verified

4/10 Poor

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Room too small.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Albert

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, the design and finishes were fantastic, and it was a peaceful escape from the busy streets of Castro in San Francisco. The staff were super helpful and got back to me quickly. Expedia had a $34 food credit on my reservation, but the hotel couldn’t use it, so the staff mentioned they’re looking into a refund.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Kristen

Epic rainfall shower

Amazing boutique hotel experience. Loved the epic rainfall shower!
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to many lgbtqia stores, restaurants, bars and clubs. The hotel is cute and secure! very walkable to everything we wanted to do.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
The property was very well located. It was a short walk to restaurants, shops and public transportation. Check-in was virtual, easy and convenient. The property manager checked with us shortly after arriving to make sure we were satisfied with everything. Highly recommend.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Dorin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Rooms are small but otherwise nice. It makes a great stay for a good value!
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Tonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, could be more thorough with cleaning.

Everything was good, except the room had some sawdust from construction (?) and had to clean up cigarette mess from the porch from someone else.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Verified traveller

Location good, value questionable

Good location, but expensive for the size of the rooms especially considering there were no staff on site.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Scotty

Liked: Cleanliness, amenities, property conditions & facilities
Awesome
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

claudio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot, The rooftop deck is an amazing😎😎
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very easy check in-out experience. Bed was soooo comfy!
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

SERGIO

Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised on how great this hotel was! Perfect for a solo trip and staying in a historic neighborhood
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy, nice, unique, awesome location.
Stayed 1 night in Feb 2023
Verified

6/10 Okay

Pramod

Disliked: Staff & service
No housekeeping and no maintenance on site means a simple request takes forever and no guarantee a human will see it
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Paul

Liked: Cleanliness
Disliked: Staff & service
Check in was difficult because we didn’t get a link sent, so we had to text “Kasa” and wait. The ID process seemed overly detailed and invasive (on privacy). I hope the data I had to upload will be deleted. The room was fine, if small. TV in main area kept turning off.
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Charles

I never got into the hotel, and I was assured my card was not charged. However, you did charge my card for the stay, and I expect a refund. I will never reserve at a "virtual check-in experience," and I'm tempted not to use hotels.com again because you charged my card, said you didn't and did it anyway.
Stayed 1 night in Dec 2025