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Aparthotel

Elegant Suites Westlake

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Photo gallery for Elegant Suites Westlake

Outdoor pool
Room
Meeting facility
Business centre
Exterior

Reviews

9.2 out of 10
Wonderful

Highlights

  • Spacious, comfortable rooms
    Guests love the top-rated, generously-sized rooms.
  • Private garden
    A rare find — relax in the peaceful, private garden space.
  • Discover nearby landmarks
    Near West Lake

Popular amenities

  • Kids’ pool
  • Spa pool in spa
  • Self-parking included
  • Washer/dryer
  • Air-conditioning
  • Garden

Explore the area

View map
10B Dang Thai Mai Street, Tay Ho District, Hanoi
  • Place, West Lake
    ‪5 min walk‬
  • Place, Syrena Shopping Center
    ‪8 min walk‬
  • Place, Ho Tay Water Park
    ‪13 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪30 min drive‬

Choose your unit

View all photos for Studio, City View

Room

Studio, City View

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Apartment, 2 Bedrooms, Garden View

A hotel room with a wooden floor, a bed with white linens, a nightstand with a lamp, and a window with curtains.

Apartment, 2 Bedrooms, Garden View

  • Garden view
  • 123 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Premium Apartment, 1 Bedroom, Garden View

Room

Premium Apartment, 1 Bedroom, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 86 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Apartment, 3 Bedrooms, Garden View

In-room dining

Apartment, 3 Bedrooms, Garden View

  • 3 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room

View from room

Deluxe Double Room

  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Elegant Suites Westlake

Along with a full-service spa, this aparthotel has a restaurant and 2 bars/lounges. Free WiFi in public areas, free self parking and a free area shuttle are also provided. Other amenities include a conference centre, spa services and a business centre. Each apartment boasts a jetted bath and offers free WiFi and a washer/dryer. Guests will appreciate conveniences, such as a dining area and an electric kettle, while an LCD TV with cable channels and a DVD player provide a bit of entertainment.
Elegant Suites Westlake offers 135 accommodations with washers/dryers and DVD players. This accommodation offers separate dining areas. Beds feature premium bedding. LCD televisions come with cable channels. Guests can make use of the in-room espresso makers and minibars. Bathrooms include a separate bath and shower with in-room jetted baths, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and hairdryers can be requested.

Recreational amenities at the aparthotel include a children's pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Elegant Spa has 1 treatment room. Services include Thai massages, facials and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 50 per cent of room rate

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per night.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 20 per vehicle (one-way)
  • Late check-out fee: 50 per cent of room rate (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Property # 9045496
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned

Frequently asked questions

Does Elegant Suites Westlake have a pool?

Yes, this property has a children's pool.

Is Elegant Suites Westlake pet-friendly?

No, pets are not allowed at this property.

How much is parking at Elegant Suites Westlake?

Self-parking is free at this property.

What time is check-in at Elegant Suites Westlake?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Elegant Suites Westlake?

Checkout is at noon. Late check-out is available for a 50% fee (subject to availability).

Does Elegant Suites Westlake provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 20 per vehicle applies.

Where is Elegant Suites Westlake located?

Located in Tay Ho, this luxury aparthotel is within a 10-minute walk of West Lake and Syrena Shopping Center. Tran Quoc Pagoda and Presidential Palace are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Elegant Suites Westlake Reviews

Reviews

9.2

Wonderful

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 468 out of 701 reviews
Rating 8 - Good. 170 out of 701 reviews
Rating 6 - Okay. 43 out of 701 reviews
Rating 4 - Poor. 10 out of 701 reviews
Rating 2 - Terrible. 10 out of 701 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.8/10

Check-in

9.6/10

Communication

9.4/10

Listing accuracy

Reviews

Verified

10/10 Excellent

anil

Liked: Cleanliness, check-in, communication, listing accuracy
Excellent staff, swimming pool and Spa, very good breakfast, great location.
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Stanislavs

Liked: Cleanliness, check-in, communication, listing accuracy
Really good room and service, staying here for the second time, will come again
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Hao Anh

Liked: Cleanliness, check-in, communication, listing accuracy
Good property and place to stay
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Kemi

Liked: Cleanliness, check-in, communication, listing accuracy
Clean room, great quality service & the food at the restaurant was unreal
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Rikke

Liked: Cleanliness, check-in, communication, listing accuracy
Great pool
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

CHUL

Liked: Cleanliness, check-in, communication, listing accuracy
It is generally quiet and I am satisfied with the location. It is a good place to relax.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Phuong

Liked: Cleanliness, check-in, communication, listing accuracy
The suites was larger and than I had expected. The gym was fantastic and the staff were great!!!
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

George

Liked: Cleanliness, check-in, communication, listing accuracy
Even better than expected! Great room and excellent staff. Wonderful location.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Arun

Liked: Cleanliness, amenities, property conditions & facilities, communication
Spacious room, very comfortable bed. Excellent breakfast, very courteous staff
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

daniel

Liked: Cleanliness, amenities, communication
very clean and staff is very polite
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Tracy

Liked: Cleanliness, check-in, listing accuracy
Great aparthotel in good location close to nice restaurants, shops and bars. Room really spacious, massage best I have ever had anywhere in the world. Staff really attentive and super helpful in reception and restaurant. Only disappointed with pool being closed for re-grouting and was not made aware of this until we arrived. I would definitely stay there again if I went back to Vietnam.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Sheyne

Liked: Cleanliness, check-in, communication, listing accuracy
I really enjoyed my stay here, located a short walk from the Ho Tay and surrounded by lots of trendy cafes and restaurants. The staff are professional and helpful. I booked a premium appointment, the room is spacious and the bed is comfortable. The balcony is great for relaxing and looking over the city at the end of day. The washer/dryer combo is convenient. The hotel grounds and my room were clean.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Paul

Liked: Cleanliness, check-in, communication, listing accuracy
Fantastic stay here, service, amenities and location all excellent. Major construction work around the hotel but did not experience any disruption. Had a slight issue with the first room we checked in to but was dealt with swiftly and professionally. Patrick was extremely helpful throughout our stay and would like to thank him and his colleagues for making our stay very pleasant.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Jaesun Kim Carl

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice place to stay. Well looked after by Adam.
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

SHUXIN

Liked: Cleanliness, check-in, communication, listing accuracy
I have a free upgrade when check-in, getting a suite room! That's really nice, I wish I could stay for another two nights. The room is huge, the bed is soft. The staff are helpful.
Kitchen
Bedroom
Restaurant
Lobby
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Quoc-Anh

Liked: Cleanliness, room comfort, communication
Clean room, nice premise and good breakfast
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great Place to Stay, Great Staff
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Monica

Liked: Cleanliness, check-in, communication, listing accuracy
It was a fantastic stay. Staff were so friendly especially Patrick. The breakfast had a lot of choice and again staff went out of their way to accommodate. The pool was not working which was very disappointing, as after spending 5 weeks travelling this was to be our rest hotel. However, they gave us a complementary head and back massage. Other than that we had a lovely stay.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was fantastic the staff are amazing and the hotel is beautiful
Stayed 1 night in Nov 2025
Verified

8/10 Good

Megan

Liked: Cleanliness, check-in, communication, listing accuracy
The only real downside is that they were doing construction on the floor I was on. I only heard it between 2-4pm when I was in my room, but it sounded like concrete being jack hammered. The buffet breakfast was just ok, compared with my other Hanoi experiences.
Stayed 1 night in Apr 2026
Verified

2/10 Terrible

cuong

Disliked: Cleanliness, listing accuracy
Dirt roads up to the hotel. Hotel next to unattractive neighborhood. Booked for 4 nights, but stayed only for one night because the hotel had a strong chlorine detergent smell throughout the hotel room. Left first thing in the morning.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Atif

Liked: Cleanliness, check-in, communication, listing accuracy
Good
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Emma

Liked: Cleanliness, amenities, communication
Clean room, great staff, lovely room and spacious. Not too far from the old town and easy to get to from the airport. Will defiantly want to stay again. GREAT morning breakfast too!
Stayed 1 night in Nov 2025
Verified

8/10 Good

Stefan

Liked: Cleanliness, amenities, property conditions & facilities, communication
Comfortable rooms. Large living room and kitchen and 2 nice bathrooms. Friendly and helpful front desk staff
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Avelina Guevarra San

Liked: Cleanliness, check-in
Family friendly, clean room and everything you need to cook is available in the kitchen including a combo of washing and dryer machine. Staff very accommodating specially Jess, Patrick, Adam, Nina, housekeeping, Huong and Van from the spa the best all around spa massage and treatments. The buffet, good quality and several choices. Even though is few minutes away from the crowd and market places, I’ll definitely stay here again and absolutely recommend it. Everything I expected in a beautiful, clean, friendly/hospitable environment, very knowledgeable and their professionalism is definitely commended. Loved it, 5+ stars
Stayed 4 nights in Mar 2026