Apartment

Pandora House

Choose dates to view prices

Photo gallery for Pandora House

A modern living room with a leather sofa, wooden coffee table, and a blue chair. There is a kitchen area in the background with wooden cabinets and a dining table.
A balcony with a metal railing overlooking a garden and a bed with a wooden headboard.
A modern kitchen with wooden cabinetry, a marble countertop, and a built-in microwave.
A modern room with a large window, a small kitchen area, and a dining table with chairs.
A modern hotel room with a wooden floor, a bed, a desk, a chair, a kitchen area with a microwave and a coffee maker, and a large window with a view of trees.

Reviews

7.8 out of 10
Good

Highlights

  • Discover nearby landmarks
    Near Paseo de la Reforma

Popular amenities

  • Bar and lounge
  • Restaurant
  • Room service
  • Kitchenette
  • Free Wi-Fi in public areas
  • 24/7 front desk
The current price is NZ$268
includes taxes & fees
12 Apr - 13 April 2027

Explore the area

View map
35 Nápoles Juárez, Mexico City, CDMX, 06600
  • Place, Reforma 222
    ‪3 min walk‬
  • Place, Paseo de la Reforma
    ‪5 min walk‬
  • Place, Angel of Independence Monument
    ‪14 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪22 min drive‬

Choose your unit

View all photos for Standard Room

A compact hotel room with a bed, bedside table, and a small kitchenette.

Standard Room

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

A modern hotel room with a large bed, wooden flooring, a dining area, and a view of greenery outside.

Deluxe Room

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Apartment

A balcony with a metal railing overlooking a cityscape, a bed with a wooden nightstand, and a wall-mounted lamp.

Superior Apartment

  • 115 sq m
  • 4 bedrooms
  • Sleeps 8
  • 2 Queen Beds and 2 King Beds

View all photos for Studio

A compact hotel room with a bed, bedside table, and a small kitchenette.

Studio

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio Deluxe King

A modern hotel room with a wooden floor, a bed, a desk, a chair, a kitchen area with a microwave and a coffee maker, and a large window with a view of trees.

Studio Deluxe King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Apartment

A balcony with a view of a cityscape, including tall buildings and greenery.

Presidential Apartment

  • City view
  • 4 bedrooms
  • Sleeps 8
  • 3 Queen Beds and 1 King Bed

Room

  • Sleeps 10

Room

  • Sleeps 10

View all photos for PH1

A bedroom with a large bed, bedside lamps, a wooden floor, a round table, and a chair.

PH1

  • 110 sq m
  • Sleeps 8
  • 2 Queen Beds and 2 King Beds

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About this property

Pandora House

Along with a restaurant, this smoke-free apartment building has a bar/lounge and a 24-hour front desk. WiFi in public areas is free. Other amenities include express check-out. Each apartment features free WiFi, a Smart TV and a kitchenette with a microwave. Guests can appreciate conveniences, such as an electric kettle and free tea bags/instant coffee, and other amenities include room service and a rainfall shower. The Bathroom is shared.
Pandora House offers 43 accommodations with a safe and complimentary bottles of water. Accommodation at this 3-star apartment has kitchenettes with microwaves. Guests have access to shared bathrooms. Bathrooms include a shower with a rainfall showerhead, and hairdryers.

This Mexico City apartment provides complimentary wireless Internet access, with a speed of 50+ Mbps. Smart televisions are featured in guestrooms. Additionally, rooms include an iron/ironing board and blackout curtains.

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you to complete the following before checking out:
Return the keys

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 1000 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Property # 97033489
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Frequently asked questions

Is Pandora House pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Pandora House?

As of 12 October 2026, prices found for a 1-night stay for 2 adults at Pandora House on 12 April 2027 start from NZ$268, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Pandora House?

This property doesn't offer parking.

What time is check-in at Pandora House?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Pandora House?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Pandora House located?

Located in Reforma, this apartment building is within a 15-minute walk of Paseo de la Reforma and Angel of Independence Monument. Palacio de Bellas Artes and Zócalo are also within 3 mi (5 km). Cuauhtemoc Station is 10 minutes by foot and Insurgentes Station is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Pandora House Reviews

Reviews

7.8

Good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 26 out of 56 reviews
Rating 8 - Good. 13 out of 56 reviews
Rating 6 - Okay. 9 out of 56 reviews
Rating 4 - Poor. 1 out of 56 reviews
Rating 2 - Terrible. 7 out of 56 reviews

8.4/10

Cleanliness

5.4/10

Amenities

6.4/10

Property conditions & facilities

9.2/10

Check-in

8.2/10

Communication

9.2/10

Listing accuracy

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
awesome place location was great 24 hours toco right outside safe at night clean area over all 10000/10 i will be going this hotel soon in aug again
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice rooms, perfect location, food stands right outside over all amazing!!!
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Staff are nice
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Great hotel in an amazing part of the city. Very well priced for what you get. Amazing restaurants/ bars on the bottom floor and rooftop. Expensive food - but the quality was good.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Nestled in the heart of Mexico City, Pandora House is a vibrant gem that promises an unforgettable experience. Its Art Deco design exudes elegance, while the breathtaking rooftop offers a stunning view of the cityscape. The property boasts two exquisite restaurants, each offering a culinary delight. The friendly and knowledgeable staff ensures that every guest feels welcome and well-cared for. Beyond the hotel, Pandora House is surrounded by a plethora of attractions, including charming coffee shops, delectable restaurants, convenient public transport options, and an array of activities to explore and discover.
Stayed 4 nights in Apr 2026
Verified review

4/10 Poor

Liked: Communication
Disliked: Cleanliness, check-in
The room was not ready to enter when we arrived, even being after the check in time. Stuff was very helpful, acting fast and giving us alternative physical key, as the digital system they have was not ready. We did not try bar or restaurant.
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Disliked: Amenities
The rooftop bar was closed both nights unfortunately.
Stayed 2 nights in Nov 2025
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Check-in, communication, listing accuracy
I was very disappointed with my stay. The biggest issue was that there was no air conditioning, which made the room extremely uncomfortable. Despite staying there, housekeeping was never provided, so we had to manage without fresh towels or a cleaned room. The front desk staff was rude and unhelpful, making an already frustrating experience even worse. Customer service was lacking from start to finish. Also, this property is advertised as a hotel, but it is really operated more like an Airbnb than a traditional hotel. If you’re expecting hotel amenities and service, you’ll likely be disappointed. I would not stay here again and cannot recommend this property based on my experience.
Stayed 4 nights in Jun 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities, communication
They never sent me check in information and I had to stay elsewhere
Stayed 1 night in Oct 2024
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities
only one chair in the room for 2 people. The room was not cleaned the whole time we stayed there, no change of towels (they are very strict on 2 per room and no more) etc. otherwise clean, comfortable bed, and we felt very safe. With fan on, traffic noise was muted. Overall not worth the price. A friend stayed at the Barcelo a few blocks away for 9 nights for the same price we paid for 4. Lesson learned.
Stayed 4 nights in Apr 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Absolutely horrible experience. I booked a room there and arrived before Noon. I came back to check-in at 3:00pm and they said there were no rooms available. The receptionist was incredibly rude, and stated, "It's not our fault. In addition, I'm visiting from out of the country and have never been to Mexico before. Moreover, they still charged be for the room. Poor customer experience and I would not recommend to anyone.
Stayed 4 nights in Nov 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities, communication
I had a terrible stay, there were no pillowscases, the bathroom was dirty, there was no iron and I Did not sleep on Saturday night because some other guests were fighting and everithing could be heard, there was too much noise outside and the room was very small. I will never stay there again, I not will recommend it this place. When I went to check out, it took 10 minutes because there was no one and the inside door couldn't be opened. Ohh did I forget, there was no towel to dry my hands in the bathroom and kitchen. TERRIBLE EXPERIENCE, and I don't want to hear anything about you.
Stayed 3 nights in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Really good for a solo traveller - plenty of room with a Studio apartment. Staff very friendly and helpful. Able to walk around with ease. Free breakfast (9am) at Tosco was tasty, but plenty of cafés (Cafe Nin)and Taquerias (Tacos La Chula) nearby if you want something earlier. Some of the rooms don't have windows that look outside, but only into the inner atrium, so be aware. Fan provided, but air conditioning would have been a handy addition.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
La asistencia fue bastante amable y eficiente, no tuve ningún problema en mi estadía, solo me hubiera gustado que eñ la habitación hubiera un ventilador, ya que en esa semana hizo algo de calor y no cuentan con ningún tipo de clima.
Stayed 7 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, communication
Habitación limpia, zona con mucho movimiento, proceso check in lento
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
El bar tenía buena elección
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
El hotel está precioso y aunque tenía mis dudas por comentarios que leí de personas que se quejaban porque no te tenían sus habitaciones o porque no había comunicación; no fue mi casa, me atendieron luego luego y todo fluyó de maravilla. El único detalle es que hay unos puestos de comida abajo y hacen mucho ruido. Así que sugiero solicitar las habitaciones de adentro las que no tiene balcón. Fuera de eso la locación es excelente y el parquímetro barato
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Las fotos no hacen justicia a lo que es en realidad. El edificio todavía está en obras, y hasta en 2 ocasiones me abrieron la puerta estando yo dentro sin siquiera tocar a la puerta ni disculparse
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Todo perfecto
Stayed 1 night in Nov 2024
Verified review

2/10 Terrible

Disliked: Room comfort

Terrible

Terrible, en recepción me comentaron que mi reserva nunca llegó incluso cuando ya estaba pagada, no pudieron resolver y tuve que buscar otro alojamiento. Nunca contestaron teléfonos y mensajes, tuve que ir directamente.
Stayed 2 nights in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
Esta bonitos los departamentos, solo que si es muy difícil tener comunicación con alguien de la propiedad antes de la llegada, otro punto no tan bueno es que como se encuentra con remodelación y es una zona algo concurrida hay mucho ruido, pero al final todo salió muy bien y pude disfrutar mi estancia.
Stayed 3 nights in Jul 2024
Verified review

2/10 Terrible

Liked: Communication
Disliked: Cleanliness, amenities, property conditions & facilities
Definitivamente la propiedad que te otorgan al llegar no se compara en nada a las fotos que te anuncian aquí Son habitaciones demasiado reducidas y el baño tiene mal olor y por lo mismo al ser pequeñas toda la habitación se inunda con ese olor Sinceramente no vale la pena el precio
Stayed 2 nights in Jun 2024
Verified review

6/10 Okay

Liked: Cleanliness, communication
방음이 안 됨
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Brutal! Está increíble solo mejoraría la iluminación de la habitaciones para poder trabajar ahí.
Stayed 2 nights in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
El lugar está agradable y está equipado, sin embargo, aún está en remodelación algunos detallles. Buena ubicación.
Stayed 2 nights in Feb 2024