Palm Beach apartments

This is a wonderfully located property. But they need to do several things to really sort it out. 1. Be nice to have a guide to the house, a how to make things work like the washing machine/dryer and a link to whats around food wise. We would have liked to have known in the absence of a car to get the shuttle to drop us in Avalon to pick up things we needed from a supermarket. 2. It was clean but its in need of some TLC. We had cupboards that did not close correctly, pots where the handles were loose, no frying pan, light switches with covers that had fallen off, the magnifying mirror in the bathroom was unable to be moved in case it fell off the wall, the outside retractable washing line you could not use as the hook it attached to was broken. When we called the managers, 3 days into our stay as we had been busy with a wedding, they got onto the things in point 2, but should we have arrived and had to even make the call? They should be on top of those things before we even check in.