Cabana at Waikiki ski-in/ski-out rentals

The place itself was lovely, clean, comfortable, and in a great location just a short walk to the beach and shops. Once we were settled in, everything went smoothly and we really enjoyed our stay.However, the check in experience was frustrating. We arrived around 10 AM with three large suitcases, hoping to at least drop off our bags before the 3:00–3:30 PM check in time so we could explore without dragging everything around. When we contacted the owner, we were told flatly “no,” and that we had to wait until check in.This meant sitting outside the place for nearly five hours in the heat, unable to go anywhere or even get food. We checked several times to see if cleaners were there, but the unit appeared empty all day. Eventually, we went up an hour early and found the place completely clean and unoccupied.It was frustrating to know we could’ve been let in earlier or at least dropped off our bags. The lack of flexibility and empathy really soured the start of our stay. Honestly, it felt almost narcissistic to deny a simple request like luggage drop-off. And if the concern was cleaners, why not just contact them to confirm if they were still there? The situation felt avoidable and poorly managed, which was a shame given how nice the place itself was.