Lookout Mountain Parkway ski-in/ski-out rentals

Wanted a place near Chattanooga with a view and a fireplace. Entered these search criteria and selected this home because it had 2 fireplaces. When we got there the owners had professionally made signs on the fireplaces saying not to use them. Their listing stated they had them and how to start them. Their welcome packet stated the same. When we got there not only were they broke but they took the time to have a sign made to say they were broke. It would have taken less effort to fix them. They claimed it's OK that they advertised fireplaces as an amenity because in the notes on one page it says they don't work. They don't seem to understand that if you're claiming something is an amenity that it needs to actually be an amenity(working). It's as if you claimed your home had a hot tub and heat and a refrigerator when they didn't work but that's OK because they listed it in the notes on one of the pages at the bottom. That's not the purpose of having "notes". Otherwise the home was nice as others have stated. To their credit they did allow us to move our dates one day. We were in lockdown in Pensacola after a generational snow storm.