Apartment

Tracey & Neill's Place by Portugal Portfolio

Photo gallery for Tracey & Neill's Place by Portugal Portfolio

A modern living room with a wooden floor, a dining area with a table and chairs, a TV on a stand, and a pendant light.
A spacious living room with a large TV, a dining area with chairs, and a colorful rug.
A row of multi-story buildings with balconies, a street with cars, and a clear sky.
A wicker chair with a white cushion in a room with a large window.
A spacious living room with a white sofa, a patterned rug, and a view through a large window.

Reviews

9.0 out of 10
Wonderful

Highlights

  • Discover nearby landmarks
    Close to Rossio Square

Popular amenities

  • Refrigerator
  • Internet
  • Washing machine
  • Non-smoking
  • Microwave

Explore the area

View map
Misericórdia/ Lisbon, Lisbon
  • Place, Rossio Square
    ‪3 min walk‬
  • Place, Santa Justa Elevator
    ‪5 min walk‬
  • Place, Avenida da Liberdade
    ‪5 min walk‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪14 min drive‬

Rooms & beds

2 bedrooms (sleeps 4)

Bedroom 1

1 King Bed

Bedroom 2

1 Queen Bed

2 bathrooms

Bathroom 1

Toilet · Shower only

Bathroom 2

Toilet · Shower only

Spaces

Kitchen

Add dates for prices

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About the area

Lisbon

Located on a river, this apartment is in Lisbon City Center, a neighbourhood in Lisbon. Santa Justa Elevator and Lisbon Cathedral are notable landmarks, and the area's natural beauty can be seen at Costa da Caparica Beach and Carcavelos Beach. Looking to enjoy an event or a game while in town? See what's happening at Jose Alvalade Stadium or Estádio da Luz.
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Map
Misericórdia/ Lisbon, Lisbon

What's nearby

  • Rossio Square - 3 min walk - 0.3 km
  • Santa Justa Elevator - 5 min walk - 0.5 km
  • Avenida da Liberdade - 5 min walk - 0.5 km
  • Restauradores Square - 7 min walk - 0.6 km
  • Commerce Square - 8 min walk - 0.7 km

Getting around

  • Largo Trindade Coelho Stop - 1 min walk
  • Rossio Station - 5 min walk
  • Cascais (CAT) - 28 min drive

Restaurants

  • ‪Bistro 100 Maneiras - ‬1 min walk
  • ‪Sinal Vermelho - ‬1 min walk
  • ‪Taberna Do Avillez - ‬2 min walk
  • ‪The Coffee Chiado - ‬1 min walk
  • ‪Valdo Gatti - ‬1 min walk

Frequently asked questions

Is Tracey & Neill's Place by Portugal Portfolio pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Tracey & Neill's Place by Portugal Portfolio?

As of 6 November 2026, prices found for a 1-night stay for 2 adults at Tracey & Neill's Place by Portugal Portfolio on 7 March 2027 start from NZ$1,852, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Tracey & Neill's Place by Portugal Portfolio?

Check-in begins at 4:00 PM.

What time is check-out at Tracey & Neill's Place by Portugal Portfolio?

Checkout is at 10:00 AM.

Where is Tracey & Neill's Place by Portugal Portfolio located?

Located in Lisbon City Center, this apartment building is within a 10-minute walk of Fado in Chiado, Rossio Square and Avenida da Liberdade. Santa Justa Elevator and Commerce Square are also within 15 minutes. Largo Trindade Coelho Stop and Rua São Pedro de Alcântara Stop are within a 2-minute walk.

Reviews

9.0

Wonderful

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
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Rating 10 - Excellent. 14 out of 19 reviews
Rating 8 - Good. 3 out of 19 reviews
Rating 6 - Okay. 0 out of 19 reviews
Rating 4 - Poor. 1 out of 19 reviews
Rating 2 - Terrible. 1 out of 19 reviews

9.4/10

Cleanliness

9.0/10

Check-in

8.6/10

Communication

9.6/10

Location

9.2/10

Listing accuracy

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Good location

Excellent location
Stayed 5 nights in Jul 2022
Response from VrboOwner on 15 August 2022
Hi Robert, Thank you for your review! Glad you enjoyed the location and I am sure you enjoyed your stay! Best, Fatima
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great location!

Excellent property and location! Perfect apartment
Stayed 2 nights in Oct 2022
Response from VrboOwner on 7 October 2022
Thank you for staying with us, it was a pleasure having you hope to host you the next time you visit Portugal.
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great apartment

We had a fantastic weekend, was just too short! Apartment is large and in a great location. It's also well equipped.
Stayed 3 nights in Feb 2020
Response from VrboOwner on 25 October 2022
Thank you for your review and we are really pleased you enjoyed your stay, hope to see you again.
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

perfect

centrally located, really well equipped, big and nice, and suprisingly quiet for all the bars nearby!
Stayed 26 nights in Jan 2023
Response from VrboOwner on 3 February 2023
Hi Alex, Thank you for taking the time to write us a review. We are happy that you enjoyed your stay! This is certainly a great apartment in a great location. Hope to welcome you back soon.
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Perfection!

The location was great... The apartment was spacious and lovely and beautifully appointed.
Stayed 6 nights in Oct 2019
Response from VrboOwner on 21 March 2020
Thank you very much for your review. We are thrilled to know you had such a great stay in our apartment and that it was a complement to your visit to amazing Lisbon. We look forward to welcoming you again! The Portugal Portfolio Team
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Lisbon holiday

Great location within walking distance of lots of Lisbon’s attractions . Struggled with the elevator which didn’t work well at all. Thoroughly enjoyed our stay.
Stayed 4 nights in Feb 2023
Response from VrboOwner on 16 February 2023
Thank you for your kind words and hope to host you in the future. The Portugal Portfolio Team
Verified review

2/10 Terrible

Disliked: Cleanliness, check-in, communication, location, listing accuracy
Beware!!! This host is a scammer! Claims I didn’t return the key and charging me an additional 60 dollars for a lost key. I left the key at the market where I picked up in addition to two keys in the apartment. Also you need toilet paper and all toiletries because everything is rationed. You pay for an extra person and you don’t even get toilet paper. ZERO customer service!!!!
Stayed 4 nights in Mar 2026
Response from VrboOwner on 19 March 2026
Dear Veronica, We were quite surprised by your review and want to clarify. Our company has over 20 years of experience, managing 60 properties, and this property has a 9.0 rating out of 10. The main issue is that the keys were not returned by you correctly. You first said they were left at a pharmacy (not the designated point), then confirmed the correct location, but the keynest reported they never received them. Now you mention you left them at the market. This caused confusion and required a lock change and extra keys made for our operation. We only charged the €30 call-out fee stated in our messages. Guests are reminded to read the full property description, which clearly states the self-catering setup (we always provide toilet paper for a couple days) and the €5 per night fee is charged as per information on your reservation for 3rd and 4th guests
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Authentic Lisbon Apartment!

A beautifully decorated and spacious apartment in the heart of the city. The interior design of this property had a 5 star look and feel.
Stayed 8 nights in May 2022
Response from VrboOwner on 11 June 2022
HI Wade, Thank you for taking the time to send us a review - much appreciated. Very glad to hear that you loved the apartment! We loved hosting you and look forward to welcoming you back.
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great place, great location

It was a wonderful flat in the best of neighborhoods! The property manager could have been a bit more attentive to our check-in needs re: the lift and hall lights.
Stayed 5 nights in Mar 2023
Response from VrboOwner on 3 May 2023
Thank you so much for your review , we have however looked at your complaints and adjusted our marketing page accordingly. All in all we are pleased you enjoyed the apartment and our beautiful city. The Portugal Portfolio Team
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great location

Check in was super easy and they were readily available if I had questions or concern. The apartment was as shown in pictures…. Spacious and bright. It could get a little noisy in the back at night but the shutters helped. Overall great stay.
Stayed 19 nights in Nov 2022
Response from VrboOwner on 9 December 2022
Thank you for your review. Amy was great to have and we would welcome her back anytime.
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

a gorgeous place in a perfect neighborhood!

This apartment was so gorgeous, drenched in natural light and was so roomy. The pictures don’t do it justice! ample space for me and my 3 friends, perfect for a group of 4. Could definitely fit another person in the office space. It was a little loud at night being near the bars but with the windows closed it was no bother. If it is really hot and you want the windows open it could be a little annoying but that's just the nature of the neighborhood. Its an amazing central location near to amazing restaurants and sightseeing. The owners were incredible and very quick to respond to any questions we had. Our check in partner Renaldo was very sweet and offered several recommendations for Lisbon. Do not count on the elevator, it is strictly for baggage - which was more than fine with us. Lisbon is full of hills so get used to climbing! Check out was so simple, everything was handled for us, we just left the keys and took out the trash. Thank you for our beautiful stay!
Stayed 5 nights in Sep 2022
Response from VrboOwner on 29 September 2022
Dear Ellie, Thank you for your review we do appreciate it and hope to host you again when you return to Lisbon Regards The Portugal Portfolio Team
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Location,Location,Location!

Misericordia Is a lovely neighborhood in the midst of many shops, boutiques, bakeries, and restaurants but still gives one the feeling of being in a private, cozy neighborhood. Yes, you have to walk up three flights of stairs but when you arrive at Tracy and Neill's flat you enter an Oasis and it prepares one for walking up the many hills which define the dramatic topography of Lisbon. There is a lift to transport your luggage up and down. French doors line the wall in the living room mimicked by large windows in the bedrooms and kitchen with old-world solid plank shutters for privacy. The effect feels like you are aloft above the city with light everywhere. The kitchen is very well equipped with a modern flair. The bathrooms are equal to any five-star hotel. The high-ceilinged flat is spotlessly clean and tastefully decorated with a bohemian flair. Any questions we had were punctually answered by the very accommodating representatives of the property management. No question we would stay here again and recommend it to any of our friends traveling to Lisbon.Thankyou Tracy and Neill for a memorable experience.Marianne&Michael
Stayed 4 nights in Feb 2023
Response from VrboOwner on 16 February 2023
Thank you so much for your review and we hope to host you in the future again. The Portugal Portfolio Team
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, location, listing accuracy

Excellent home with a couple exceptions

First the pros: The location is fantastic. Lively, vibrant, energetic. The proximity alone to Miradouro de São Pedro de Alcântara, Glória - S. Pedro Alcântara, and the lively restaurants and bars of Bairro Alto make this spot perfect travelers looking to experience some of the best Lisbon has to offer. The flat itself is very spacious, and modern. Quite comfortable. Cons: No air conditioning. This was not an issue for us because we visited in late March/Early April. However, even with outside temperatures around 70f/21c we still felt the need to open windows and doors every time we entered the condo. The only issue with keeping any doors or windows open at night is that Bairro Alto is full of bars that are open late. Late meaning you can hear people in the streets till sometimes 4/5am… every night. If you are a light sleeper, and planning a trip when the weather is such that a window would need to be open, this is not the condo for you. Also it seems the building is in need of some plumbing work. Occasionally we would have to flush the toilets in order for the showers to drain properly, and there’s definitely a peculiar odor around the front bathroom. Again this seems like a building issue and not a unit issue. Ultimately we loved the unit and would rent again/recommend to friends.
Stayed 7 nights in Mar 2023
Response from VrboOwner on 3 May 2023
Thank you for the wonderful review and we are thoroughly pleased you enjoyed your stay. we look forward to hosting you again in the future. The Portugal Portfolio Team
Verified review

4/10 Poor

Liked: Cleanliness, location
Disliked: Communication

Great location; terrible amenities

First the good. The location is great; right in the heart of the city and near many great restaurants and bars. Now the bad. The owner and/or management company have chosen to skimp on furnishings and basic amenities. The pillows were the worst I’ve ever slept on. Impossible to get a good night sleep when sleeping on the rocks they call pillows. And they provided a single small “bath” towel for each guest that was so threadbare it belonged in a junior high school locker room. No soap, no shampoo, and no dish detergent. And the ceiling fans in both bedrooms did not work. Instead they provided noisy electrical fans. There also are no screens on any of the windows, which you have to keep open at all times because the flat lacks air conditioning. So flies were a huge problem. And because there are several nightclubs on the street right behind the apartment, you can’t sleep with the windows open in the bedrooms because of the noise from the clubs. This was not a huge problem in May because the weather was not too hot, but I would avoid this place at all costs in the warmer months. All in all a very disappointing experience, especially in comparison to the many other great places we have stayed.
Stayed 5 nights in May 2023
Response from VrboOwner on 28 May 2023
Hello Richard, We are always glad to receive reviews and believe in constructive criticism so that we can improve our services. However, I am a little stunned at your comments regarding skimping on furnishing. This apartment has been carefully decorated with Persian carpets and luxurios furniture from elite stores and Smeg appliances. If you had mentioned that you wanted sofer pillows, we could have arranged this for you....some like it hard...some like it soft...These are self catering apartments and although we put enough soaps, toilet paper, shampoos etc for 2-3 night stays, guests staying for longer periods know they need to purchase the items that they may need for the remainder of their stay. The ceiling fans needed new batteries and are now operational. The apartment has high ceilings and with a few exceptions when we are having heat waves, is quite pleasant throuhout the summer and winter. This is Lisbon and not a quiet city but most guests know that and enjoy that about Lisbon. I do hope we can host you again...perhaps not in the centre of Lisbon...you probably will enjoy some of our apartment in quieter areas in Cascais or Sintra. Really sorry it was a disappointing experience for you, as most of our guests have been thrilled with the apartment and the area. I confess we are more used to 5 star reviews than your rating but appreciate the time you have taken to submit the review and will improve where we can. Best of luck Portugal Portfolio.
Verified review

8/10 Good

Liked: Cleanliness, location, listing accuracy
Disliked: Communication

A Great Location

First, I want to thank Tracey and Neill for letting us use their apartment. There are core things that really matter, and this space has all of those. The two bedrooms were well appointed with ample space and the beds were quite good. Not that this is a surprise, but the master bedroom is much better than the second bedroom. As we were two couples traveling together, I just wanted to note this obvious distinction. The bathrooms were functional with no major issues. The kitchen was adequately supplied with equipment. For Americans – the stove top has induction heating and we found ourselves looking through the web on how to operate it. I cannot say enough about how great this location is in terms of Lisbon geography and topology. We received many unsolicited comments from guides and taxi drivers about how fortunate we were to be in such a spot. Now to the nits – as others have said, the elevator works, but you should just count on climbing up three flights of stairs. As with all small elevators retrofitted into an old building, it has its limits. Use it for luggage and you will be fine. As stated before, this is a great location and everyone knows it. Expect loud crowds at night that will be up until 4am on the weekends. Just be prepared. Don’t expect much from the company that manages this property. We were there for 10 days and they left us about 3 day’s worth of toilet paper. Upon bringing this to their attention, we received the following email - “Our apartments are self-catering, we do supply a starter kit per bathroom and not per person. Although we leave some shampoo, hard soap, body wash, toilet paper and a few capsules for the washing and coffee machines, this is as a courtesy and during the stay if the guests need more they need to purchase these items themselves.” Then a day later they sent us an email asking if we needed anything… Later in the stay, the management company sent us an email saying someone would be stopping by to drop off an extra set of keys, could we be available at a particular time? We waited for them to show up, and they never did. Bonus tip – the neighbors upstairs offered to help us with any problems we might have. I suggest you contact them, not the management company if you need help.
Stayed 10 nights in Mar 2023
Response from VrboOwner on 30 March 2023
Dear Chris, Thank you so much for taking the time to leave us a review. I am very pleased to hear that you enjoyed the apartment and the location. Unlike hotels our apartments are indeed self catering and as many stays in Lisbon are not for much longer than 3 days, the cleaning teams only leave enough items for 3 days. We have now since left a box of capsules for the dishwasher and washing machine as well as cleaning products in the kitchen cabinets, so that future guests will have enough should they stay for 10 days as was your case. The apartment has 2 sets of keys, but unfortunately the previous guest had walked off with the keys and Please do accept our apologies for not having left the keys as planned, but my colleague who had the keys on him fell ill the day he was to return them. We proud ourselves on our standard of service and are usually highly rated on this so sad to know that we failed on this occassion. As way of an apology we would like to offer you a 5% discount on your next stay with our company.
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
Terrific apartment very spacious and in a great location. Great communication with owners and they are very responsive.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Parfait

Nous avons adoré séjourner dans cet appartement, qui est à la fois très spacieux, lumineux et décoré avec goût. Les photos ne lui rendement pas complètement justice, il est bien plus lumineux en réalité ! Tout ce qui est nécessaire est là, de grands placards sont à disposition dans les chambres pour y ranger ses affaires, la cuisine est très fonctionnelle avec les produits ménagers fournis en kit d’accueil. La situation est idéale pour découvrir la ville, mais aussi sortir, se restaurer. Une petite supérette est présente dans la rue pour des courses de première nécessité. Le quartier est très animé, y compris la nuit où on entend la ferveur et le côté festif de la ville, mais cela ne nous a pas gênés. Bref nous recommandons vivement ce logement et nous y retournerons avec plaisir.
Stayed 7 nights in Apr 2023
Response from VrboOwner on 2 May 2023
Hi Marion, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our guests. We Look forward to seeing you again soon. Best Wishes.
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Central in the Bairro Alto

Lovely, light filled and spacious apartment in a location central to enjoying Lisbon’s sights. Comfortable beds and well appointed bathrooms. Easy check-in and check-out and good communications from Portugal Portfolio’s throughout. Only downside is the noise from the streets front and back until the wee hours of the morning - the price you pay for being in the middle of the action!
Stayed 6 nights in Apr 2022
Response from VrboOwner on 2 June 2023
Thank you for your great review, we are pleased you enjoyed your stay and look forward to hosting you in the future. The Portugal Portfolio Team
Verified review

10/10 Excellent

Beautifully furnished apartment ideally located

We thoroughly enjoyed our stay with the only caveat being the very unstable elevator which conked out one day, preventing us from returning home until the evening after it had been fixed. There was also a problem with the hot water that was fixed partially as one of the bathrooms had no water pressure and took forever for the warm water to come in.
Stayed 7 nights in Apr 2019
Response from VrboOwner on 21 March 2020
We appreciate your feedback and stay with Portugal Portfolio. In regards to the elevator, we fully understand the inconvenience it caused, however the issue was sorted as soon as it was reported; we have also placed instructions on how to use the elevator to prevent future issues. We apologize for the hot water situation, however we acted on the matter as soon as possible, going out twice just to guarantee that you would all have hot water, as for the water pressure, it is being looked into. Thank you again and we look forward in hosting you again either in Lisbon or Cascais.
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