6/10 Okay
Mark W.
21 March 2024
Conference week
This flat should be a 5 star stay, due to its ideal location to the Excel Centre, beautiful view over the water and large living space and bedrooms. Shops and restaurants are close by as well.
However it was not due to some shortcomings with the property managers.
We found the dishes in the cupboard dirty, and ended up washing them on the evening we arrived.
Many of the fittings were damaged or missing, including toilet paper holders, shower controls, and a stuck plug in the main bathroom.
The biggest hassle was with checking in. We were given the wrong instructions and spent close to an hour in the rain sorting it out. To top if off, because we were checking in 'late', we were charged an additional 40UKL. Unfortunately this left a bad taste for the balance of the stay.
It will not be a big job to repair the damaged fittings and improve the checkin process (mainly around poor communication) to make this an amazing place to stay.
Mark W.
Stayed 5 nights in Mar 2024