Bob was a great communicator and very helpful - helping us use public transportation to get to the property during the holidays. The place itself was fine, with some minor issues. We were further from Central London than we expected. We wanted to make dinners back at the flat, but found ourselves eating out because it would be a full hour on public transport to get back to the rental.
Also, there were timers in all heaters as well as the water heater that went off after 2 hours. I understand trying to save on energy costs, but after a long day out exploring, we came back and wanted a hot shower, but would run short of hot water after 1.5 showers due to the water heater being turned off through the day.
Great views of the water from the living room and fairly comfortable beds. The kitchen had adequate equipment to prepare meals.