6/10 Okay
Ro T.
22 July 2023
Liked: Cleanliness, location
Disliked: Check-in, communication, listing accuracy
Great location, poor management
Upon arrival we were given the wrong address for the apartment. After carrying all of our luggage to the one location and not getting a response from the property management company, they finally responded and sent us to another property. We ran into another family in the building and they had the same thing happen to them. We then had to walk a couple miles to the other property with our luggage after traveling all day and night, we were exhausted. Once we arrived the key fob would not work. We could not get a live person to help us. It took a long time to get into the unit. After that the phone/lock system would work sometimes and on only some of our phones. The unit itself was clean and the building was very nice. The front door to the building was impressive and we felt very safe. The apartment was in an excellent location in a busy part of town and close to everything. The downside was that the front/main bedroom was very noisy. It would be helpful to have a fan to absorb some of the noise. The toilet and sink in the bathroom were loose from the ground. But overall the unit was nicely decorated, newly remodeled, and comfortable with a lot of closet space and cabinets. The balconies were a plus, it was great to sit outside and watch all of the people. Upon departure I had to inquire and request the refund of our deposit as a new charge appeared pending, I can only assume they accidentally put in a charge rather than a credit. It was fixed and we received our credit back.
Ro T.
Stayed 3 nights in Jul 2023
