10/10 Excellent
Kerri D.
7 August 2019
Liked: Cleanliness, check-in, communication, location, listing accuracy
Fantastic Villas with a Beautiful View!
My family of 5 stayed in Villa Elia for 8-9 nightsin late July/early August. Let me start by saying that Stella, the property manager, is AMAZING. So responsive! She booked a few tours for us during our stay, arranged our rental car to be delivered and picked up from the villa, arranged for groceries to be delivered before our arrival, helped me get out lost luggage back from Chania airport..I could go on and on. She was great. The villa itself is beautiful. New. Fantastic views overlooking Falasarna beach. Very functional layout. The pool....amazing. The owners are very nice and dropped of some home made treats every few days during our stay. They were very attentive. A maid comes every few days to clean and change the sheets, too. If you're looking for a place with great views overlooking the beach this is your place!
The only issue - and why I gave them a 4/5 star on 'accuracy of listing - is that we booked the Villa Levanda on VRBO and they put us in Villa Elia. Both 3 bedrooms. Villa Levanda was one of the first ones built so maybe that's why they had those pictures up (there are 5-6 villas in the complex). They all have a pool, all have that cool hanging chair, all have a grassy area and an outdoor dining table and seating area... the layout in each is slightly different, though, just because of the space. Villa Elia is newer, which is nice, and sits up higher. The bummer there though is that because you're higher up you have a partial view of the roofs of the lower villas (Levanda, etc). We didn't love that. Villa Elia was still a beautiful villa. It's just that when you book something you want that exact thing. Not something similar. I would just recommend that they either communicate to clients in advance that they may not get that exact villa they book, or they change the booking policy and make sure people get the exact villa that they book online.
Overall a 5 star rating though. A beautiful place. The views can not be beat. The customer service is amazing. Would highly recommend these villas to anyone.
Kerri D.
Stayed 8 nights in Jul 2019