4/10 Poor
Allison A.
12 April 2024
Liked: Location, listing accuracy
Disliked: Cleanliness
I wish it had been better
To start the location is amazing & just on the edge of the Plaka area! It's also awesome having your own washer & private apartment. The organization that owns it is Villa Rentals (VR) & once booked through Vrbo you pay through VR online. Since we arrived late (~9:30pm on Friday) we booked a taxi with VR instead of paying the late check-in fee of 15 euros. The problems started when our taxi driver let us into the apartment. Walking into the apartment it smelled really musty; but the real kicker was the 2 dead cockroaches that on the kitchen floor. The driver took a picture an promised to let VR know, then left; but that really leaves a terrible impression that is hard to overcome. Unfortunately for us, after the driver left a live cockroach walked across the living room before we squished it. I checked the entire apartment (because you know- paranoia) & found a 4th (dead) under the couch. I contacted VR through Vrbo & listed our concerns- they apologized & promised to have someone come tomorrow. Honestly, had we been at a staffed hotel we probably would have left; but it was late & we knew nothing about Athens- so we stayed. The next day while we were out someone came & spruced up the apartment. They took care of most of my concerns (for those curious: We had no hot water (apparently the fuse switch was off- which would have been nice for someone to tell us to turn it on or just do it in anticipation of the unit being occupied), the musty smell (they aired out the apartment & left us a dehumidifier which did wonders), shower doors were off the track (he fixed this), the toilet seat did not stay up- super annoying because it sat against your back (he told me that the only thing he could do is buy a new toilet seat that is a better size when stores opened on Monday (they never did get this resolved)), more toilet paper (we had 1 roll- they forgot to bring another so we ended up buying one), & no dust pan (didn't get this either). They did try to remedy the situation- cleaning & leaving us a bottle of wine and coffee as a gift, but once they had been there it just felt like that is what should have been like from the start & that the apartment hadn't been cleaned properly to begin with. We discussed that the cockroaches may be a fluke as they may have just sprayed; but the morning we left (a 5 day stay) we found 1 last dead cockroach. Overall, the apartment had the best shower, the worst toilet, & everything else wasn't bad- but I won't stay again.
Allison A.
Stayed 5 nights in Apr 2023
