2/10 Terrible
Michael C.
6 May 2025
Good property and location, but terrible management
The reason for this poor review is the horrific way this property is managed and the lack of regard the property managers had for us.Our saga began when we got back to the apartment and couldn’t unlock the building front door. We reported this issue to property management, but they didn't believe us (despite us sending videos demonstrating the door wouldn’t unlock), so I had to skip dinner and pay 25 euros to meet someone at the apartment to confirm the door was broken. When I asked what would happen if we couldn’t get into the apartment, we were assured the company had numerous other properties they could rebook us to if needed.The person helping us got an emergency locksmith, but I had to skip a show to meet them. Unfortunately, he had to break the lock, leaving the front door unlockable. The lock to the front door of the apartment was also broken, which meant the entire building/apartment did not have any secure doors. We were then told to stay in the apartment overnight with no working locks and await a replacement lock the next day, meaning we could not leave the apartment until that happened.While I understand unexpected things happen, when they do, I believe it is the responsibility of the host to respond appropriately. When we asked to be relocated to another property or placed in a hotel, they suddenly told us there was nothing they could do and our only option was to stay at the unsafe property. Hopefully this helps convey the risk in booking with this group.
Michael C.
Stayed 3 nights in Apr 2025