2/10 Terrible
Gwen S.
19 August 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Unreasonable host, poor communicator
We booked a weekend getaway for us 3 moms and our 6 kids for a weekend in mid-August back in June. This has been a very smoky year due to the wildfires, and on Thurs morning before our trip, the 3 of us checked all of the weather apps & determined that there was no way we could go up there and subject our kids to the dangerous air. The whole point of the trip is to enjoy the outdoors.
One of the moms who is an environmental scientist and runs an outdoor school in the Treasure Valley reached out to the host on Thurs and expressed her concern over the phone. Debbie was friendly and made it sounds like she would work with us and suggested that we join some local Facebook groups to see what people were saying about the smoke and check back in the next day with her. On Friday, we decided to call it off and ask if we could please rebook the cabin for an available weekend in the late fall when fire season has passed.
On Friday Debbie completely changed her tune, stating that it was too late for her to rebook the cabin so basically we were out of luck. She kept stating that she paid extra to her cleaners to accommodate our early check in request, which we never asked for. Today the air quality was 424(!!!) in Garden Valley, basically one breath outside is like smoking 10 cigarettes and our kids ages are 5-9. I messaged her again today asking could we try to rebook or at least get a discount on an October booking or refund our cleaning fee since we didn’t go. No response.
Gwen S.
Stayed 2 nights in Aug 2024
