We were UNABLE to stay at the property because the Air Conditioner did not cool. It was 84° in the house. After an hour of trying to reach the host for help, we had no option and so we left. It is not safe to sleep with small children and senior citizens in a house that hot in San Antonio. I have filed a claim with VRBO and the host, and have received a partial refund, but for some reason - not the full amount. We are very unhappy with this situation.