2/10 Terrible
Dan
22 August 2024
We had a terrible stay. The property description is very misleading stating it has a fully equipped kitchen. 2 of the units did not have plates, bowls or any cooking supplies. It also said access to laundry, which is not true at all. They have a clothes washing/drying unit but it’s in a closet and not usable for guests as it’s covered with storage supplies. Our first unit had broken doors and a broken toilet. The heaters on both units were laying on the floor and not attached to the wall. We didn’t have toilet paper, towels or a trash can. We eventually moved to a different unit in the building but it was no better. The property manager ignored our concerns over a period of several days to delay addressing our concerns so we had no option but to stay in a terrible situation. The condition of the property ruined our vacation as we were never comfortable and dealing with so many issues. We rented this unit thinking we could cook, which was not the case. I had to walk 2 kilometers to find a laundry machine since the onsite one was not available.
We were very disappointed and feel we were mislead by the description. VRBO was no help either which was also disappointing. I spent at least 5 hours on the phone trying to get the issues resolved. I would not recommend this unit due to the poor customer service, misleading description and the condition of the property.
Dan
Stayed 6 nights in Jul 2024