8/10 Good
Chelsea I.
30 March 2025
Paradise with minor drawbacks
We (family of four with a 4 and 6 year old) spent a wonderful week at Aquamarina Luxury Residences. The views from the balcony and the pool and beach options can’t be beat and deserve a 5-star rating, as does Santa the chef/go-to house manager. Reasons we didn’t give a 5-star rating overall include: - the property was difficult to find at first (for us and tour companies throughout the week) (the fact that it is so secluded and not busy is also part of the draw though) - we had 2 days with the AC units not working (Santa was great about contacting maintenance and having them come check, but it still took a couple of days to get things back up and running)- Rosa was a bit slow to respond in communications and didn’t provide much information (questions asked, check in, etc) leading up to arrival - we had noticed bugs/termites of some kind in the kid’s room throughout the week and finally found a nest they were burrowing in on the sleeper sofa on our last night (Santa indicated they have scheduled a fumigation for Monday and are throwing away the sleeper sofa) - As others have mentioned, Santa doesn’t speak any English. This was not an issue for us, as I also speak Spanish, but we noted it would have been very challenging to communicate with her if we were not Spanish-speakers. She is absolutely wonderful though and will truly accommodate you as needed. Overall, none of the above issues took away from a great week in paradise and we would consider booking again.
Chelsea I.
Stayed 7 nights in Mar 2025