2/10 Terrible
Len L.
8 April 2024
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Disaster
After checking into the property we soon realized property had not been properly cleaned. We found very poor cleaning in a variety of areas.
Then we found live cockroaches in the bedroom of the property. After a closer review we found indications of bedbugs. The property owner did not respond to our concerns. We left the property after 12 hour because we felt this was a significant health hazard. We contacted VRBO immediately and did not receive any support. They told us they were trying to contact owner but they were nonresponsive. After 29 days VRBO has still not made a decision on my request for a refund. Initially, they told me that my video and pictorial proof to them showing live cockroaches and blood on sheets were a " minor incident" and did not warrant a refund. I made a new complaint under health and safety and still not have heard from VRBO. We were 1800 miles from home and booked for 30 days from a VRBO listing and were totally unsupported.
Len L.
Stayed 32 nights in Mar 2024
