Overall the trip was great. We didn’t have much, if any, contact with Luisa. We were contacted by the cleaning lady and she was our point of contact for the trip. Which was a bit odd to us, but it worked out okay. The check in process was a bit confusing because we were told the wrong room, but that was figured out fairly quickly. Very few of the staff members spoke fluent English, which made the check in process difficult. We adapted and managed, though. Just be prepared to have to overcome a language barrier. But like I said, overall everything was great. Resort was nice and the room was clean.