Midnight Cove #532, Bayside in Siesta Key, FL, 2BR-1 1/2BA, 3rd Floor Walk-Up

There is absolutely nothing wrong with either TV in the unit. That is what happens when you try to you use the master bedroom Xfinity TV remote to operate the living room TV, which is a different make and model, no sound control, and no on/off control with the remote, channel change control only with the remote.

Guest did not need to purchase a frying pan, as there was a large and also a small frying pan in the oven drawer. Internet access in the unit is not advertised. Guest was informed that complimentary Wi-Fi access is available to guests in the clubhouse, gulf side, and bayside pool areas. Complimentary computer access is also available in the clubhouse Monday through Saturday from 9:00 AM to 5:00 PM (except on holidays).

"Trolled" by a guest giving payback, who reserved on-line on Feb 21st and 2 days later wanted to cancel the reservation on Feb 23rd, "Just to clarify no chance to cancel with a refund?" Declined and never heard any complaints from the guest while occupying the unit for a week!

Firstly, I do not understand the purpose of this particular review. The fact that the unit is on the 3rd floor and that there is no elevator is not a problem. The add for property ID 153397 clearly states that the unit is on the 3rd floor, and that there is no elevator. Secondly, these guests stating that they were accused of breaking the sliding glass door is absolutely untrue, and disingenuous to say the least. These guests were sent a photo of the sliding glass door lock showing that the on/off latch was broken off, and to please explain, as my cleaner informed me that the latch was not broken when she cleaned the unit on Feb 13th, the day that these guests arrived. These guests subsequently informed me that the latch did not work properly when they arrived, and the matter was dropped.

Firstly, Midnight Cove #532 is not outdated by any stretch of the imagination, and this guest's total rental cost was only 6.4% discounted from what the Midnight Cove rental office charges guests, and that's not cheap. Secondly, every room in the unit has a light that is controlled by a wall light switch, including the dining room. If a guest unplugs a light from a dedicated switch controlled socket, and does not reconnect that light plug to the same socket, the light switch no longer controls that light, simple common sense. Thirdly, there is nothing wrong with the TV in the master bedroom. When guests move the TV, or connect their personal devices, the unreliable Xfinity connections tend to become loose. Fourthly, there are 2 ceiling fans with light fixtures, one in the center of the living room/dinning room area, and one in the master bedroom that are controlled by dedicated remotes for fan speed and light brightness. Lastly, the living room couch and love seat were purchased in July 2016, and it is just not possible to accommodate the personal comfort level preferences of guests.

Firstly, this guest departed the unit on July 26th, and as of Aug 23rd, as I just returned from checking my mail box, 28 days later, in my opinion has deliberately not bothered to returned the keys to the unit! This guest stating "It was not very clean and very outdated", is an absolute nonsense statement, as prior to this guest's 8 night stay, over the years the unit had received 14 five star reviews and 5 four star reviews from guests on Vrbo alone, an average of 4.74 stars. Finding a razor blade on the bathroom floor (and just who uses razor blades in 2023 anyway?) and some GE washer generated scuff marks on fitted bed sheets which was explained to this guest after he contacted me implying that the bed sheets were not changed, hardly constitute a reason for a 2 star review rating. The unit linen closet is completely reviewed each fall, and any worn or GE scuff marked bed sheets or pillow cases and any worn towels are discarded and replaced. Although having absolutely nothing to do with the unit, there is a safety crosswalk with clear visible signage for pedestrians and motorists approximately 100 feet north of the Midnight Cove vehicle and pedestrian entranceways for pedestrians to cross Midnight Pass Road safely to get to Crescent Beach, and all traffic must stop for pedestrians, so there is absolutely no reason for any guests to wait for traffic to pass to cross the street, but this guest instead chose to wait for the traffic to pass. Also having absolutely nothing to do with the unit is beach lounge, chair and umbrella collection activities by the Midnight Cove staff at the end of each afternoon, nor is any road construction activities in the area.

This individual created her own problem, as she knew full and well that she would be travelling during prime hurricane season, and surprisingly just did not care to spend an additional $40 for trip cancellation insurance to insure the cost of her accommodations, even after receiving a $521.86 discount (50%) from the Midnight Cove rental office rate due to paver installation on the bayside property. Expecting that others would or should compensate for ones own careless omissions is clearly inept vacation planning. For whatever reason or purpose even brought up in this non-review, the so called "menial events" that this individual refers to that would result in the loss of the security deposit are rearranging of furniture, bringing pets into the unit, and smoking in the unit, not very complicated to understand, and certainly not menial, as bringing pets into a unit or onto the Midnight Cove properties is also grounds for eviction at Midnight Cove. Again for whatever reason or purpose even brought up in this non-review, as for my rental agreement being "very demanding and difficult", 799 actual former guests (49% of them returning guests) have had no problem understanding it, as it is indexed, clear, concise, and informative, and followed up with a detailed arrival and departure information package prior to guest arrival. This individual rented 19 days before arrival at my rental property, and as such had no cancellation option available to her, as per the cancellation policy clearly stated on the VRBO web site, nor were hurricane cancellation refunds offered on the VRBO web site, and it is also clearly stated on my rental property web site, and rental agreement that she received "Hurricane refunds or rescheduling of rental are NOT OFFERED.", the exact same hurricane policy as indicated on the Midnight Cove web site, and that many other condo web sites in Siesta Key.

I seem to be having a problem posting my honest response to the review of this thoroughly disingenuous former guest, as I keep having my response censored, so it should suffice to say that in almost 30 years of renting condos on Siesta Key the damage caused by this former guest was the worst that I have ever had in any of my units, the damage cost exceeding the security deposit amount held by 78%, and the damage all substantiated by photos taken by my cleaner, making the denials of this former guest totally irrelevant. A full an honest response based on photo evidence, and my cleaner's report will be available to view on the Guest Reviews page on the unit web-site.